Cuál será tu día a día trabajando con nosotros:

• Vas a formar parte del equipo de Negocios, interactuando con áreas clave como Ventas, Marketing, Producción y Supply Chain, entendiendo el negocio de punta a punta;
• Tu foco va a estar en liderar y acompañar proyectos de Innovación y Mejora Continua, identificando oportunidades para hacer nuestros procesos más ágiles, eficientes y estratégicos;
• Vas a participar en iniciativas vinculadas a Lean, optimización de procesos, implementación de herramientas de BI, evolución de CRM y proyectos de transformación digital;
• También vas a trabajar con análisis de datos, construcción y seguimiento de KPIs, generando insights que impacten directamente en la toma de decisiones del negocio.

Description

Position Summary

Facilitates Agile delivery for assigned development and QA teams. Leads Scrum ceremonies, removes impediments, coordinates with Release Management, and ensures teams deliver value consistently through each sprint.

Key Responsibilities

• Lead Scrum ceremonies (sprint planning, daily standup, sprint review, retrospective) for assigned teams
• Coordinate with Release Manager on release scoping and deployment readiness
• Track and report on sprint metrics, velocity, and team health
• Remove impediments and facilitate cross-team dependencies
• Coach team members on Agile principles and self-organization
• Manage JIRA backlog and sprint boards
• Coordinate with government testers on acceptance testing and feedback
  
  

Compensation

The salary range for this position is $95,000 – $135,000 annually, with a target midpoint of $115,000. Actual compensation will be determined based on experience, qualifications, certifications, and geographic location. Avum offers a comprehensive benefits package including medical (Cigna), dental and vision (Principal), 401(k), PTO, education reimbursement, and certification reimbursement.

Work Environment & Requirements

• Hybrid/remote work environment with potential on-site requirements based on contract needs
• U.S. citizenship required
• Security clearance: Active Secret clearance required or ability to obtain
• Must comply with all ITAR/EAR export control regulations
• Background check required (Checkr)
  
  

Equal Employment Opportunity

Avum, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected class under federal, state, or local law. Avum is committed to compliance with Section 503 of the Rehabilitation Act and VEVRAA, and maintains an active Affirmative Action Plan.

Requirements

Required Qualifications

• Bachelor's degree in relevant field
• 3+ years of experience as a Scrum Master
• CSM or PSM certification
• Active Secret clearance
• U.S. citizenship required
• Proficiency with JIRA and Confluence
  
  

Preferred Qualifications

• SAFe Scrum Master or PMI-ACP
• Technical background in software development
• Experience in government/DoD Agile environments
• Experience coordinating distributed teams

Description

Position Summary

Facilitates Agile delivery for assigned development and QA teams. Leads Scrum ceremonies, removes impediments, coordinates with Release Management, and ensures teams deliver value consistently through each sprint.

Key Responsibilities

• Lead Scrum ceremonies (sprint planning, daily standup, sprint review, retrospective) for assigned teams
• Coordinate with Release Manager on release scoping and deployment readiness
• Track and report on sprint metrics, velocity, and team health
• Remove impediments and facilitate cross-team dependencies
• Coach team members on Agile principles and self-organization
• Manage JIRA backlog and sprint boards
• Coordinate with government testers on acceptance testing and feedback
  
  

Compensation

The salary range for this position is $95,000 – $135,000 annually, with a target midpoint of $115,000. Actual compensation will be determined based on experience, qualifications, certifications, and geographic location. Avum offers a comprehensive benefits package including medical (Cigna), dental and vision (Principal), 401(k), PTO, education reimbursement, and certification reimbursement.

Work Environment & Requirements

• Hybrid/remote work environment with potential on-site requirements based on contract needs
• U.S. citizenship required
• Security clearance: Active Secret clearance required or ability to obtain
• Must comply with all ITAR/EAR export control regulations
• Background check required (Checkr)
  
  

Equal Employment Opportunity

Avum, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected class under federal, state, or local law. Avum is committed to compliance with Section 503 of the Rehabilitation Act and VEVRAA, and maintains an active Affirmative Action Plan.

Requirements

Required Qualifications

• Bachelor's degree in relevant field
• 3+ years of experience as a Scrum Master
• CSM or PSM certification
• Active Secret clearance
• U.S. citizenship required
• Proficiency with JIRA and Confluence
  
  

Preferred Qualifications

• SAFe Scrum Master or PMI-ACP
• Technical background in software development
• Experience in government/DoD Agile environments
• Experience coordinating distributed teams

Description

Position Summary

Facilitates Agile delivery for assigned development and QA teams. Leads Scrum ceremonies, removes impediments, coordinates with Release Management, and ensures teams deliver value consistently through each sprint.

Key Responsibilities

• Lead Scrum ceremonies (sprint planning, daily standup, sprint review, retrospective) for assigned teams
• Coordinate with Release Manager on release scoping and deployment readiness
• Track and report on sprint metrics, velocity, and team health
• Remove impediments and facilitate cross-team dependencies
• Coach team members on Agile principles and self-organization
• Manage JIRA backlog and sprint boards
• Coordinate with government testers on acceptance testing and feedback
  
  

Compensation

The salary range for this position is $95,000 – $135,000 annually, with a target midpoint of $115,000. Actual compensation will be determined based on experience, qualifications, certifications, and geographic location. Avum offers a comprehensive benefits package including medical (Cigna), dental and vision (Principal), 401(k), PTO, education reimbursement, and certification reimbursement.

Work Environment & Requirements

• Hybrid/remote work environment with potential on-site requirements based on contract needs
• U.S. citizenship required
• Security clearance: Active Secret clearance required or ability to obtain
• Must comply with all ITAR/EAR export control regulations
• Background check required (Checkr)
  
  

Equal Employment Opportunity

Avum, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected class under federal, state, or local law. Avum is committed to compliance with Section 503 of the Rehabilitation Act and VEVRAA, and maintains an active Affirmative Action Plan.

Requirements

Required Qualifications

• Bachelor's degree in relevant field
• 3+ years of experience as a Scrum Master
• CSM or PSM certification
• Active Secret clearance
• U.S. citizenship required
• Proficiency with JIRA and Confluence
  
  

Preferred Qualifications

• SAFe Scrum Master or PMI-ACP
• Technical background in software development
• Experience in government/DoD Agile environments
• Experience coordinating distributed teams

zusammenfassung Als IT Project Manager übernimmst du die Leitung agiler Projektteams und stellst sicher, dass hochqualitative digitale Anwendungen termingerecht entwickelt werden.

This is a remote position. Client is seeking an Executive Assistant to provide comprehensive support in project management, administrative tasks, and creative work.

Hi, we’re TechnologyAdvice.

At TechnologyAdvice, we pride ourselves on helping B2B tech buyers manage the complexity and risk of the buying process. We are a trusted source of information for tech buyers, delivering advice and facilitating connections between our buyers and the world’s leading sellers of business technology.

Headquartered in Nashville, Tennessee, we are a remote-first company with more than 20 digital publications and over 200 global team members in the US, UK, Singapore, Australia, and the Philippines. We’re proud to have been repeatedly recognized as one of America’s fastest growing private companies by Inc., as well as a Tennessee top workplace. We work hard each day and have fun, too, with monthly virtual events, recreational slack channels, and the occasional costumed dance from our CEO.

All positions are open to remote work unless otherwise specified in the requirements below.

The opportunity

TechnologyAdvice is seeking a detail-oriented and proactive Program Operations Coordinator to join our Operations Team. This role supports the execution, coordination, and improvement of client lead generation programs across multiple channels.

The Program Operations Coordinator will work with internal teams, external partners, and our direct sales team to manage program timelines, monitor performance, support RFP quote requests, identify risks, and keep work moving. This role requires clear communication, strong organization, sound judgment, and close attention to detail when managing program requirements, quote inputs, reporting data, billing details, and delivery expectations.

As a modern B2B media and publishing organization, TechnologyAdvice helps business technology buyers find the information, insights, and vendor solutions they need to make confident decisions. This role is a good fit for someone who enjoys bringing structure to detailed work, improving repeatable processes, and helping teams deliver strong outcomes for clients and partners.

Employment Level: Mid Level

Employment Type: Full Time

Location: Philippines

Working Hours: 9:00 pm to 6:00 am PHT (APR-OCT) or 10:00 pm to 7:00 am PHT (NOV-MAR)

What you’ll do

Program Management & Oversight

• Launch and manage client lead generation programs, ensuring accurate setup, configuration, and timely execution
• Monitor pacing and performance to help ensure program goals, timelines, and deliverables are met
• Track operating costs and margins, providing periodic updates to leadership
• Support quality control by reviewing lead delivery, asset readiness, targeting requirements, and program details
• Coordinate fulfillment of special campaign requirements, including advanced targeting, custom delivery needs, and other client-specific requirements
• Maintain documentation around program requirements, handoffs, workflows, and recurring processes

RFP & Sales Support

• Support the direct sales team by reviewing RFP requests and preparing accurate quote inputs based on program requirements, targeting needs, available inventory, and operational feasibility
• Partner with Sales, Client Success, Operations, and other internal teams to clarify requirements and identify potential delivery risks before quotes are finalized
• Help ensure RFP responses and quote recommendations reflect realistic execution assumptions, pricing inputs, and fulfillment expectations
• Maintain organized records of quote assumptions, requirements, approvals, and handoff details
• Flag gaps or risks in RFP requests that may affect delivery timelines, targeting feasibility, or program execution
• Help improve the RFP quoting process through clearer templates, intake requirements, documentation, and communication

Performance & Reporting

• Prepare daily and weekly reports on key program metrics, highlighting trends, risks, and areas for improvement
• Aggregate, reconcile, and report monthly billing data for active external relationships
• Collaborate with Finance and other stakeholders to support accurate and timely invoicing
• Use performance and financial data to identify opportunities to improve efficiency, profitability, and delivery quality
• Help maintain reporting processes that reduce manual work and provide clearer visibility into program performance

Stakeholder Communication & Coordination

• Serve as a primary point of contact for internal teams and external partners on assigned programs
• Provide timely updates, recommendations, and risk alerts to stakeholders
• Communicate clearly across teams by translating program details into actionable updates
• Document decisions, clarify ownership, and follow up on open items
• Help reduce ambiguity by keeping stakeholders aligned on requirements, timelines, and next steps

Onboarding & Relationship Management

• Support onboarding for new external relationships, ensuring a smooth transition into active programs
• Coordinate kickoff communications, set expectations, and confirm required documentation and access are in place
• Build and maintain strong working relationships with program stakeholders
• Identify and address potential issues early to avoid disruptions
• Help improve onboarding documentation, templates, and repeatable workflows

Continuous Improvement & Process Support

• Evaluate execution workflows, tools, and documentation to identify gaps and opportunities for improvement
• Recommend practical improvements that support scalability, delivery quality, and margin growth
• Support process improvement efforts by documenting workflows, identifying recurring issues, and recommending updates to templates, handoffs, and team processes
• Help improve how the Operations team works by reducing manual effort, improving visibility, and creating more consistent ways to manage recurring work
• Share process updates, documentation, and workflow best practices with peers to support consistent execution across the team

Who you are

• Bachelor’s degree in marketing, communications, business, or a related field, or equivalent professional experience, with 3+ years of experience in program coordination, operations, campaign management, media operations, sales support, or a similar role.
• Strong organizational skills, with the ability to manage multiple programs, deadlines, requirements, and stakeholder needs at the same time.
• Excellent written and verbal communication skills, with the ability to clarify requirements, document decisions, provide clear updates, and follow up consistently.
• High attention to detail when reviewing campaign requirements, quote inputs, reporting data, billing details, and delivery expectations.
• Strong analytical and problem-solving skills, with the ability to interpret performance data, identify risks, and recommend practical improvements.
• Experience documenting processes, improving workflows, creating templates, or helping teams reduce manual work.
• Comfort working cross-functionally with Sales, Client Success, Finance, Operations, and external partners.
• Ability to work independently with general direction, exercise sound judgment, and escalate risks or blockers appropriately.
• Familiarity with digital marketing, lead generation, campaign tracking, CRM systems, reporting tools, or RFP workflows preferred
• Must have a working laptop/pc and internet and back-up connection
• Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward

**The duties and responsibilities listed above describe the post as it is in general terms and are not definitive.  The job holder is expected to accept any reasonable alterations that may from time to time be necessary. **

What we offer you

• Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives.
• Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays.
• Remote-First Culture: Work from the comfort of your home.
• Paid Time Off: Enjoy 14 days of annual paid time off, plus all regular Philippine government-declared holidays to unwind and recharge. Plus 5 additional days after 1 year.
• Comprehensive Coverage: Full enrollment in Philippine statutory benefits: SSS, PhilHealth, and HDMF.
• Healthcare: Corporate HMO Plan for all full-time PH employees upon completion of two months of tenure.
• De Minimis Allowance: Enjoy a monthly rice subsidy, following government guidelines.
• Wellness Perks: Access the Headspace app to support your well-being.
• Speaker Series Bonus: Present in our monthly speaker series and earn a bonus.

#LI-Remote

Work authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the Philippines at hire and must maintain authorization to work in the Philippines throughout their employment with our company.

Salary Range

We seek to hire top-tier individuals and intend for our compensation to be at a rate that allows us to recruit and retain individuals who align with our core values, purpose, mission, and vision. Final total compensation is based on a multitude of factors including, but not limited to, skill level, relevant experience to the position, and cost of labor.

Monthly Pay Range

₱40,000—₱80,000 PHP

EOE statement

We believe that our differences make us stronger, and thus foster a diverse and inclusive culture where people feel safe being themselves. TechnologyAdvice is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.

Pre-employment screening required.

TechnologyAdvice does not engage with external staffing agencies. Any candidates introduced by such firms will not be eligible for compensation. TechnologyAdvice communicates only through @technologyadvice.com emails and official recruiting platforms. We never recruit via Teams, WhatsApp, or similar apps, and we will never request money, gift cards, or personal financial details during hiring.

Any AI-generated or incomplete application answers will be auto-rejected.

WHAT IS BOX?

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

WHY BOX NEEDS YOU

We are seeking a strategic and highly organized Senior Team Manager, Campaign Operations to lead and scale our marketing campaign operations function. This role will oversee a team responsible for the execution and optimization of integrated marketing campaigns and customer journeys that drive engagement, conversion, and revenue across the customer lifecycle.

The ideal candidate is both a strong people leader and hands-on operator who can balance process improvement, stakeholder management, and technical execution. Success in this role requires strong systems thinking, operational discipline and the ability to design scalable processes that improve efficiency, consistency and execution quality. The role will also be expected to identify and leverage AI driven capabilities to improve automation, personalization and operational efficiency across campaign execution and marketing systems.

WHAT YOU’LL DO

Team Leadership & Operational Management

• Lead, mentor, and develop a team of Campaign Operations professionals, establishing clear ownership, priorities, and performance expectations.

• Drive operational excellence through standardized processes, documentation, workload management, and SLA development.

• Apply systems thinking to identify root causes of operational inefficiencies and redesign workflows for scale and consistency.

Campaign Execution & Delivery

• Own end-to-end execution of integrated marketing campaigns across email, webinar, lifecycle, and digital programs.

• Ensure campaigns are delivered accurately, on time, and with high quality across platforms including Marketo, Iterable, Segment, and BigMarker.

• Oversee intake, build, QA, launch, and post-launch processes to ensure operational reliability and consistency.

Operating System Design & Optimization

• Design and evolve scalable campaign operations infrastructure, including workflows, templates, and governance models.

• Establish and enforce QA standards, SLAs, and best practices to improve execution quality and efficiency.

• Drive automation across campaign workflows and leverage AI capabilities to reduce manual effort, increase speed to launch and enhance personalization at scale.

Cross-Functional Alignment & Prioritization

• Manage campaign intake and prioritization across competing stakeholder requests.

• Partner with Marketers to translate marketing strategy into executable plans.

• Ensure alignment on audiences, timelines, dependencies, and performance expectations across all campaigns.

WHO YOU ARE

Example:

• 10+ years of experience in Marketing Operations

• 2+ years of people management experience leading high-performing operational teams.

• Hands-on experience with Marketo required.

• Experience managing webinar and event technologies such as Zoom, BigMarker, Goldcast.

• Familiarity with customer data platforms and event tracking tools such as Segment.

• Strong understanding of campaign execution workflows, audience segmentation, and marketing automation best practices.

• Experience building scalable operational processes, documentation, and governance frameworks.

• Excellent project management, communication, and stakeholder management skills.

• Strong analytical mindset with experience leveraging campaign and operational data to drive optimization.

• Ability to balance strategic thinking with hands-on execution in a fast-paced, cross-functional environment.

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week.Your Recruiter will share more about how we work and company culture during the hiring process.

At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in.If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

Notice to applicants in Los Angeles:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance.  The Fair Chance Ordinance is provided here.

Notice to applicants in San Francisco:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance.  The Fair Chance Ordinance is provided here.

For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.

Box is committed to fair and equitable compensation practices. Actual base salary is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information, check out our benefits and perks.

In accordance with OFCCP compliance, here is the Pay Transparency Provision.

United States Pay Range

$125,000—$170,000 USD

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

NiCE is seeking an experienced, highly driven Services Program Manager with strong expertise in delivering large-scale, complex technology programs—specifically in the financial services domain. This role requires deep hands-on program governance capabilities, exceptional stakeholder management, and cross-functional leadership to drive end-to-end execution of Actimize delivery programs.

You will collaborate with global teams to ensure seamless execution across all lifecycle stages while maintaining strong client relationships and program governance standards.

Work Hours (Mandatory):

- EMEA Shift: 2 PM to 10 PM IST

How will you make an impact?

In this role, you will be accountable for full program lifecycle leadership and act as a key liaison between clients, business teams, technical teams, and GTC. You will ensure programs run smoothly, meet expectations, and deliver measurable outcomes.

- Owning and leading the complete delivery lifecycle including requirements, design, implementation, testing, and deployment.

- Governing program execution across multiple workstreams while ensuring adherence to scope, schedule, and budget.

- Building and maintaining strong client relationships at all levels.

- Preparing and delivering executive-level program updates and governance reports.

- Managing escalations and driving corrective action plans to closure.

- Identifying program risks, conflicts, and mitigation plans proactively.

- Collaborating with global NiCE teams to resolve cross-functional dependencies.

- Acting as a key interface between business stakeholders, technical teams, and GTC.

- Ensuring compliance with NiCE processes, delivery frameworks, and Code of Ethics.

Have you got what it takes?

Experience & Qualifications

- Minimum 8+ years of hands-on technology experience.

- Minimum 5+ years of project/program management experience.

- Mandatory experience leading large-scale enterprise Cloud Migration programs.

- PMP or Prince2 certification – Mandatory.

- Strong expertise with MS Project and deep understanding of SDLC (Waterfall).

- Experience in Financial Services / Capital Markets / Investment Banking.

- NiCE Actimize experience – Preferred.

- Bachelor’s degree or equivalent.

Skills & Capabilities

- Excellent English communication and stakeholder management skills.

- Ability to manage multi-stakeholder, high-complexity delivery environments.

- Strong analytical, organizational, and governance capabilities.

- Ability to collaborate across global teams and drive program outcomes.

What’s in it for you?

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10935

Reporting into: Group Manager

Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Project Manager – Professional Services (NICE Actimize)

Travel: As required for customer engagements

So, what’s the role all about?

The Project Manager (PM) in NICE Actimize Professional Services is accountable for end‑to‑end delivery of client implementations, from Sales handover through Go‑Live and transition to Managed Services / Support.

The PM owns delivery governance, scope, schedule, budget, risk management, and client communication, ensuring projects are delivered on time, within scope, and in line with contractual commitments, using the PS Actimize Project Delivery Methodology (PDM).

How will you make an impact?

• Develop and maintain the integrated project plan, covering all cloud project lifecycle phases
• Own scope, schedule, budget, and resource planning
• Establish and maintain RAID (Risks, Assumptions, Issues, Dependencies)
• Define and manage the communication plan (weekly status, SteerCo, exec updates)
• Drive day‑to‑day execution across Business Analysis, Architecture, Data, Configuration, and Testing teams
• Track progress against milestones and proactively manage slippage
• Coordinate cross‑functional dependencies (PS, DevOps, AppOps, Product, Client)
• Act as the single point of accountability for delivery outcomes
• Manage scope changes through formal Change Request / Change Order processes
• Own project financials: forecasting, burn tracking, margin awareness, and invoicing alignment
• Escalate risks impacting scope, timeline, or commercials early and transparently
• Coordinate Go‑Live activities with Ops and Client teams
• Track and manage UAT issues to closure

Have you got what it takes?

• 8–12+ years of experience in enterprise software / SaaS project management
• Strong experience delivering Professional Services implementations
• Proven ownership of scope, schedule, budget, RAID, and governance
• Experience managing multiple, complex, multi‑stream, client‑facing programs
• Excellent stakeholder management and executive communication skills
• Hands‑on experience with change control and financial tracking
• Proven experience identifying, structuring, prioritizing, and resolving complex delivery problems across technology, data, and client domains
• Strong experience managing high‑ severity delivery issues, including root‑cause analysis, corrective action planning, and executive escalation

Good to Have

• Experience in Actimize, Financial Crime, AML, Fraud, Compliance, or Banking technology
• Exposure to cloud‑based enterprise platforms
• Experience in service industry
• PMP / PRINCE2 / PMI or equivalent certification

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Req ID - 11168

Repoting to - Director, Program Management, Actimize

Role Type - Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Welcome to Planet. We believe in using space to help life on Earth.

Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one.

Customers and users across the globe use Planet’s data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles.

As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.

We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.

Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands.

About the Role:

As a Technical Program Manager (TPM) at Planet, you will support the coordination of cross-functional initiatives and help drive execution across multiple teams. You will work with more senior TPMs and leadership to develop and maintain program plans, assist with project scheduling, and help communicate progress and risks to stakeholders. You will gain exposure to the full project lifecycle and learn to explain technical analyses and recommendations to both internal teams and customers. This is an excellent opportunity to build your program management skills in a dynamic space technology environment.

This TPM hire will be a member of the Space Business Group which is responsible for incubating and executing commercial space missions. You will support a Senior TPM in developing and deploying Pelican ground station capabilities that provide Constellation Services customers with innovative solutions. You will work alongside multi-disciplinary teams including Engineering (Space Systems, Software Engineering) and Product Management to help ensure programs stay on track. As a developing member of the Program Management Team, you will gain hands-on experience in supporting customer requirements and Constellation Services strategy.

This role offers the opportunity to learn how to apply strategic thinking to space missions and understand how technology development decisions impact Planet’s commercial objectives. You will support recommendations to leadership that help prioritize technology initiatives and maximize return on investment.

This is a full-time, hybrid role which will require you to work from our Berlin office 3 days per week.

Impact You’ll Own:

• Assist in managing Constellation Services development initiatives from formulation through operations.
• Support the quality and viability of the Pelican and Tanager mission lines by helping deliver new system capabilities.
• Learn and develop knowledge of ground segment architecture and work to support cross-functional efforts.
• Partner with program stakeholders (Product Manager, Engineering teams, and others) to help scope and execute development projects.
• Communicate progress, priorities, and risks to stakeholders across the organization; prepare documentation and status updates.
• Support technical discussions and facilitate information sharing between teams.

What You Bring:

• 6+ years of experience in Technical Program Management, Product Management, or a related field (or equivalent project coordination experience).
• Bachelor’s degree in a relevant field.
• Expertise assisting with cross-functional projects and managing timelines with solid attention to detail.
• Solid analytical and problem-solving skills with the ability to clearly communicate findings.
• Advanced knowledge of project management practices and tools.
• Experience with engineering projects or technical environments.
• Interest in or exposure to aerospace, ground stations, software, or space systems.
• Ability to work collaboratively with multiple teams and stakeholders across the organization.
• Eligible for US Export Control licenses such as ITAR and EAR.

What Makes You Stand Out:

• Exposure to the project lifecycle: concept through deployment.
• Interest in learning about new technology development and how capabilities are extended.
• Self-motivated approach to identifying opportunities for improvement and learning.
• Familiarity with cloud computing concepts, platform development, APIs, or analytics.
• Enthusiasm for the commercial space industry and mission-driven work.

Application Deadline:

September 3, 2026 by 11:59p / 23:59 CET (Central European Time)

Export Control Requirements:

Planet Labs Germany GmbH is authorized to receive U.S. export-controlled information at Planet under an export license issued by the Bureau of Industry and Security. This position requires access to U.S. and German/EU export-controlled information, and as such, employment (or hiring of a contractor) is contingent upon the candidate’s ability to access all applicable export-controlled information without additional export licensing being required by German, EU, or U.S. authorities.

Benefits While Working at Planet:

These offerings are dependent on employment type and geographical location, based upon applicable law or company policy.

• Paid time off including vacation, holidays and company-wide days off
• Employee Wellness Program
• Home Office Reimbursement
• Monthly Phone and Internet Reimbursement
• Tuition Reimbursement and access to LinkedIn Learning
• Equity
• Volunteering Paid Time Off

San Francisco Fair Chance Ordinance Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Why we care so much about Belonging. We’re dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That’s why Planet is guided by an ultimate north star of Belonging—dreaming big as we approach our ongoing work.  If this job intrigues you, but you’re thinking you might not have all the qualifications, please… do apply!  At Planet, we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description.  We don’t just fill positions, we aspire to fulfill people’s careers, most excited about folks who are motivated by our underlying humanitarian efforts.  We are a few orbits around the sun before we get to where we want to be, so we hope you’re excited to come along for the ride.

EEO statement: Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. Know Your Rights.

Accommodations: Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the hiring process, please reach out to accommodations@planet.com or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you.

Privacy Policy: By clicking “Apply Now” at the top of this job posting, I acknowledge that I have read the Planet Data Privacy Notice for California Staff Members and Applicants, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

Privacy Policy (European Applicants): By clicking “Apply Now” at the top of this job posting, I acknowledge that I have read the Candidate Privacy Notice GDPR Planet Labs Europe, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

AI in Our Interviewing Process: Planet is committed to providing an exceptional interview experience for all candidates. We currently use Metaview to better focus on candidates and less on trying to capture notes. As such, with the candidate’s consent, select interviews may be recorded and include a “Planet AI Notetaker” for transcription and summarization purposes. Should an interview involve use of AI interview technologies, the candidate will receive notification and have the ability to opt out both in advance and/or real-time. Opting out will not affect one’s candidacy.

Candidate AI Policy: Planet embraces Artificial Intelligence (AI) tools, and we encourage its responsible use. We understand that candidates may use various resources, including AI tools, to prepare for interviews and assessments. However, during any live interview stage or when actively completing assessments for this position, the use of AI tools—e.g. Large Language Models (LLMs), deep fake technology, etc.—is strictly prohibited unless explicitly prompted by an interviewer or assessment instructions. If you are unsure about acceptable use, please contact your recruiter for clarification. If an AI tool or similar technology is desired as an accommodation, please contact accommodations@planet.com with your request for assistance. Your message will be confidential, and we will be happy to assist you. Violation of this policy may result in disqualification of your application.

About Flagright:

Flagright is an AI operating system for financial crime compliance used globally by Fortune 500 companies, large banks, fintechs, and fast growing startups. Flagright enables real-time risk detection, automated investigations, and intelligent decisioning, helping compliance teams operate at their full potential in the fight against financial crime.

We operate as a lean, high-performance team with high individual ownership and direct access to leadership.

Role overview:

Our Customer Success team owns the success of every Flagright deployment, from first onboarding through long-term growth. As our enterprise customers grow larger and their implementations more complex, we are hiring Implementation Managers to own the execution of our hardest projects and go-lives.

You will run complex, enterprise implementations end to end: the project plan, the engineering coordination, the data migration, the cutover, and the post go-live stabilization. You will work alongside our Customer Success Managers, who own the customer relationship; you own the delivery. You take the heaviest, highest-stakes execution and get enterprise customers live cleanly, on time, and with no surprises.

This is a high-ownership role in a fast-moving environment. You will be expected to operate independently, manage multiple complex projects at once, and proactively drive outcomes with minimal supervision.

People who thrive at Flagright:

• Have been knocked down before and gotten back up

• Are resourceful, they figure things out with whatever tools are available

• Have strong opinions and can defend them

• Learn fast because they’re hungry

• Want to work with no-BS people building something important

People who struggle here:

• Need extensive hand-holding

• View high expectations as “unreasonable”

• Actually prioritize work-life balance

• Can’t handle ambiguity or rejection

• Prefer consistent routine over fast-changing priorities

Key responsibilities:

• Complex Project Delivery: Own the execution of complex, enterprise implementations end to end. Run the project plan, the critical path, the workstream coordination, and the risk log, and make sure nothing falls through the cracks.

• Discovery & Solution Design: Work with the customer to understand their environment, use cases, and compliance requirements, and translate them into a clear implementation plan and configuration that meets their needs.

• Integration & Onboarding: Guide customers through technical integration with the Flagright platform, including API integration, data migration, backfills, and validation, and ensure their setup is production-ready.

• Project Management: Run the project end to end: build and maintain the project plan, own the critical path and timeline, coordinate workstreams across the customer, engineering, and product, track dependencies and risks, and keep the delivery on schedule.

• Stakeholder Management: Map and manage the stakeholders on both sides of a delivery, from the customer’s project sponsors and technical teams to internal engineering and product. Keep everyone aligned, set clear expectations, and drive decisions across groups with competing priorities.

• Go-Live Execution: Plan and run dry runs and cutovers. Take a launch from “the configuration is ready” to “it works in production for this customer.”

• Training & Enablement: Train customer teams on the platform and produce the documentation and runbooks that let them operate confidently and independently after launch.

• Hypercare & Stabilization: Stay engaged through the post go-live period, resolving issues quickly and ensuring the deployment is stable before transitioning the customer into ongoing operations.

• Risk & Issue Management: Identify risks early, manage issues to resolution, and escalate proactively so problems are surfaced and solved before they affect the customer.

Who we are looking for:

• The candidate must be based in London and authorized to work in the UK without sponsorship. Please note that visa sponsorship is not supported.

• This is a hybrid position where you will work remotely on Monday and Friday.

• 3-5 years of experience in delivery, implementation, or technical project management, ideally for a B2B software product sold to enterprise customers.

• A track record of personally owning complex deliveries from kickoff to a live, stable production state.

• Strong project management skills: building and owning a project plan, holding a critical path, sequencing work, tracking risks and dependencies, and driving a multi-stakeholder project to completion without letting things drift.

• Strong stakeholder management skills: aligning customer and internal stakeholders with competing priorities, setting and holding expectations, and driving decisions across groups.

• Technical fluency. You do not need to write production code, but you are comfortable with APIs, data, and integrations, and can hold a credible technical conversation with both engineers and customers.

• Excellent written and verbal communication skills in English are essential for effective customer interactions.

• Demonstrated ability to work independently, take ownership of tasks, and meet deadlines consistently.

• Travel flexibility for customer meetings or team gatherings, as needed.

Preferred Skills

• Understanding of anti-fraud, anti-money laundering, or compliance domains.

• Previous experience implementing software for banks or large, regulated financial institutions.

• Exposure to cloud data and event-driven systems, such as AWS, streaming pipelines, or columnar stores.

• Hands-on comfort with SQL or scripting to validate data during a migration or backfill.

• Understanding of financial data security and privacy regulations, such as GDPR or PCI-DSS.

What we offer:

• Product with clear, real-world differentiation

• High-bar environment focused on execution, learning, and continuous improvement

• Get equity from day 1 at a Y Combinator startup.

• Work alongside a highly competent, top-tier team, including professionals from Y Combinator, ex AWS, and Palantir.

• Enjoy a low-bureaucracy environment, minimal meetings, and an asynchronous communications culture.

Hi, we’re TechnologyAdvice.

At TechnologyAdvice, we pride ourselves on helping B2B tech buyers manage the complexity and risk of the buying process. We are a trusted source of information for tech buyers, delivering advice and facilitating connections between our buyers and the world’s leading sellers of business technology.

Headquartered in Nashville, Tennessee, we are a remote-first company with more than 20 digital publications and over 200 global team members in the US, UK, Singapore, Australia, and the Philippines. We’re proud to have been repeatedly recognized as one of America’s fastest growing private companies by Inc., as well as a Tennessee top workplace. We work hard each day and have fun, too, with monthly virtual events, recreational slack channels, and the occasional costumed dance from our CEO.

All positions are open to remote work unless otherwise specified in the requirements below.

The opportunity

TechnologyAdvice is seeking a detail-oriented and proactive Program Operations Coordinator to join our Operations Team. This role supports the execution, coordination, and improvement of client lead generation programs across multiple channels.

The Program Operations Coordinator will work with internal teams, external partners, and our direct sales team to manage program timelines, monitor performance, support RFP quote requests, identify risks, and keep work moving. This role requires clear communication, strong organization, sound judgment, and close attention to detail when managing program requirements, quote inputs, reporting data, billing details, and delivery expectations.

As a modern B2B media and publishing organization, TechnologyAdvice helps business technology buyers find the information, insights, and vendor solutions they need to make confident decisions. This role is a good fit for someone who enjoys bringing structure to detailed work, improving repeatable processes, and helping teams deliver strong outcomes for clients and partners.

Employment Level: Mid Level

Employment Type: Full Time

Location: Philippines

Working Hours: 9:00 pm to 6:00 am PHT (APR-OCT) or 10:00 pm to 7:00 am PHT (NOV-MAR)

What you’ll do

Program Management & Oversight

• Launch and manage client lead generation programs, ensuring accurate setup, configuration, and timely execution
• Monitor pacing and performance to help ensure program goals, timelines, and deliverables are met
• Track operating costs and margins, providing periodic updates to leadership
• Support quality control by reviewing lead delivery, asset readiness, targeting requirements, and program details
• Coordinate fulfillment of special campaign requirements, including advanced targeting, custom delivery needs, and other client-specific requirements
• Maintain documentation around program requirements, handoffs, workflows, and recurring processes

RFP & Sales Support

• Support the direct sales team by reviewing RFP requests and preparing accurate quote inputs based on program requirements, targeting needs, available inventory, and operational feasibility
• Partner with Sales, Client Success, Operations, and other internal teams to clarify requirements and identify potential delivery risks before quotes are finalized
• Help ensure RFP responses and quote recommendations reflect realistic execution assumptions, pricing inputs, and fulfillment expectations
• Maintain organized records of quote assumptions, requirements, approvals, and handoff details
• Flag gaps or risks in RFP requests that may affect delivery timelines, targeting feasibility, or program execution
• Help improve the RFP quoting process through clearer templates, intake requirements, documentation, and communication

Performance & Reporting

• Prepare daily and weekly reports on key program metrics, highlighting trends, risks, and areas for improvement
• Aggregate, reconcile, and report monthly billing data for active external relationships
• Collaborate with Finance and other stakeholders to support accurate and timely invoicing
• Use performance and financial data to identify opportunities to improve efficiency, profitability, and delivery quality
• Help maintain reporting processes that reduce manual work and provide clearer visibility into program performance

Stakeholder Communication & Coordination

• Serve as a primary point of contact for internal teams and external partners on assigned programs
• Provide timely updates, recommendations, and risk alerts to stakeholders
• Communicate clearly across teams by translating program details into actionable updates
• Document decisions, clarify ownership, and follow up on open items
• Help reduce ambiguity by keeping stakeholders aligned on requirements, timelines, and next steps

Onboarding & Relationship Management

• Support onboarding for new external relationships, ensuring a smooth transition into active programs
• Coordinate kickoff communications, set expectations, and confirm required documentation and access are in place
• Build and maintain strong working relationships with program stakeholders
• Identify and address potential issues early to avoid disruptions
• Help improve onboarding documentation, templates, and repeatable workflows

Continuous Improvement & Process Support

• Evaluate execution workflows, tools, and documentation to identify gaps and opportunities for improvement
• Recommend practical improvements that support scalability, delivery quality, and margin growth
• Support process improvement efforts by documenting workflows, identifying recurring issues, and recommending updates to templates, handoffs, and team processes
• Help improve how the Operations team works by reducing manual effort, improving visibility, and creating more consistent ways to manage recurring work
• Share process updates, documentation, and workflow best practices with peers to support consistent execution across the team

Who you are

• Bachelor’s degree in marketing, communications, business, or a related field, or equivalent professional experience, with 3+ years of experience in program coordination, operations, campaign management, media operations, sales support, or a similar role.
• Strong organizational skills, with the ability to manage multiple programs, deadlines, requirements, and stakeholder needs at the same time.
• Excellent written and verbal communication skills, with the ability to clarify requirements, document decisions, provide clear updates, and follow up consistently.
• High attention to detail when reviewing campaign requirements, quote inputs, reporting data, billing details, and delivery expectations.
• Strong analytical and problem-solving skills, with the ability to interpret performance data, identify risks, and recommend practical improvements.
• Experience documenting processes, improving workflows, creating templates, or helping teams reduce manual work.
• Comfort working cross-functionally with Sales, Client Success, Finance, Operations, and external partners.
• Ability to work independently with general direction, exercise sound judgment, and escalate risks or blockers appropriately.
• Familiarity with digital marketing, lead generation, campaign tracking, CRM systems, reporting tools, or RFP workflows preferred
• Must have a working laptop/pc and internet and back-up connection
• Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward

**The duties and responsibilities listed above describe the post as it is in general terms and are not definitive.  The job holder is expected to accept any reasonable alterations that may from time to time be necessary. **

What we offer you

• Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives.
• Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays.
• Remote-First Culture: Work from the comfort of your home.
• Paid Time Off: Enjoy 14 days of annual paid time off, plus all regular Philippine government-declared holidays to unwind and recharge. Plus 5 additional days after 1 year.
• Comprehensive Coverage: Full enrollment in Philippine statutory benefits: SSS, PhilHealth, and HDMF.
• Healthcare: Corporate HMO Plan for all full-time PH employees upon completion of two months of tenure.
• De Minimis Allowance: Enjoy a monthly rice subsidy, following government guidelines.
• Wellness Perks: Access the Headspace app to support your well-being.
• Speaker Series Bonus: Present in our monthly speaker series and earn a bonus.

#LI-Remote

Work authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the Philippines at hire and must maintain authorization to work in the Philippines throughout their employment with our company.

Salary Range

We seek to hire top-tier individuals and intend for our compensation to be at a rate that allows us to recruit and retain individuals who align with our core values, purpose, mission, and vision. Final total compensation is based on a multitude of factors including, but not limited to, skill level, relevant experience to the position, and cost of labor.

Monthly Pay Range

₱40,000—₱80,000 PHP

EOE statement

We believe that our differences make us stronger, and thus foster a diverse and inclusive culture where people feel safe being themselves. TechnologyAdvice is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.

Pre-employment screening required.

TechnologyAdvice does not engage with external staffing agencies. Any candidates introduced by such firms will not be eligible for compensation. TechnologyAdvice communicates only through @technologyadvice.com emails and official recruiting platforms. We never recruit via Teams, WhatsApp, or similar apps, and we will never request money, gift cards, or personal financial details during hiring.

Any AI-generated or incomplete application answers will be auto-rejected.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

NiCE is seeking an experienced, highly driven Services Program Manager with strong expertise in delivering large-scale, complex technology programs—specifically in the financial services domain. This role requires deep hands-on program governance capabilities, exceptional stakeholder management, and cross-functional leadership to drive end-to-end execution of Actimize delivery programs.

You will collaborate with global teams to ensure seamless execution across all lifecycle stages while maintaining strong client relationships and program governance standards.

Work Hours (Mandatory):

- EMEA Shift: 2 PM to 10 PM IST

How will you make an impact?

In this role, you will be accountable for full program lifecycle leadership and act as a key liaison between clients, business teams, technical teams, and GTC. You will ensure programs run smoothly, meet expectations, and deliver measurable outcomes.

- Owning and leading the complete delivery lifecycle including requirements, design, implementation, testing, and deployment.

- Governing program execution across multiple workstreams while ensuring adherence to scope, schedule, and budget.

- Building and maintaining strong client relationships at all levels.

- Preparing and delivering executive-level program updates and governance reports.

- Managing escalations and driving corrective action plans to closure.

- Identifying program risks, conflicts, and mitigation plans proactively.

- Collaborating with global NiCE teams to resolve cross-functional dependencies.

- Acting as a key interface between business stakeholders, technical teams, and GTC.

- Ensuring compliance with NiCE processes, delivery frameworks, and Code of Ethics.

Have you got what it takes?

Experience & Qualifications

- Minimum 8+ years of hands-on technology experience.

- Minimum 5+ years of project/program management experience.

- Mandatory experience leading large-scale enterprise Cloud Migration programs.

- PMP or Prince2 certification – Mandatory.

- Strong expertise with MS Project and deep understanding of SDLC (Waterfall).

- Experience in Financial Services / Capital Markets / Investment Banking.

- NiCE Actimize experience – Preferred.

- Bachelor’s degree or equivalent.

Skills & Capabilities

- Excellent English communication and stakeholder management skills.

- Ability to manage multi-stakeholder, high-complexity delivery environments.

- Strong analytical, organizational, and governance capabilities.

- Ability to collaborate across global teams and drive program outcomes.

What’s in it for you?

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10935

Reporting into: Group Manager

Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Company Description

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:

Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.

Today we support more than 5,100 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

Job Description

The Opportunity

Flywire is seeking an experienced, self-motivated Project Manager t o join our dynamic and growing team. As a Flywire Project Manager in Education, you will partner with colleges and universities to ensure the successful implementation of our suite of products. If you have previous experience in higher education project management, experience with SAAS based integrations, and want to launch your career in the exciting world of Fintech this is the role for you!

Key Responsibilities:

The Project Manager’s primary objective is to review sales documentation, develop project plans, organize project resources, manage client relationships, and deliver successful projects.

• Proven ability to plan, organize, drive, and fully execute on simultaneous multi-phase projects from end to end
• After the contract is executed, manage and deliver projects on time, within scope, and within budget for our education partners
• Coordinate with and manage solutions consultants, technical implementation managers, product management, relationship management, engineering support, and third-parties/vendors to develop project scope and plans, and client objectives all while gauging technical feasibility
• Effectively manage client expectations, project risk levels, and communication across internal and external stakeholders
• Provide accurate, timely, and detailed weekly status updates to management, including progress against the project plan, timeline changes, risks, issues, and upcoming milestones
• Work in collaboration with various internal departments to identify needed improvements, recommend solutions, and escalate items to Director/VP as appropriate

Qualifications

Here’s what we’re looking for:

• BA/BS degree (required)
• 5+ years of project management experience
• A background working for a SaaS based company or in Higher Education (preferred)
• Excellent client-facing and internal communication skills (written and oral)
• Strong organizational skills, including attention to detail and multi-tasking
• Can work independently and be self motivated.
• Baseline understanding of technology — e.g., SQL, databases, APIs, Web Services, SFTP, file troubleshooting, infrastructure and enterprise systems
• Working knowledge of Agile, SDLC, and other software development methodologies
• Knowledge of Peoplesoft, Colleague, Ellucian, and Banner products is preferred

Technologies We Use:

Apple (Computers), Smartsheets, JIRA, Sumologic, Google Suite, Box, Salesforce, and Zendesk

Additional Information

What We Offer:

• Competitive compensation
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Competitive time off including FlyBetter Days to volunteer in your community and Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet different FlyMates including the Hiring Manager and other Flymates. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for questions.

Flywire is an equal opportunity employer and follows a policy of administering all employment decisions and personnel actions without regard to race, color, religion, sex, pregnancy, gender identity, national origin, age, ancestry, physical or mental disability, sexual orientation, genetic disposition or carrier status, veteran status, or any other category protected under applicable national, federal, state or local law.

The US base salary range for this full-time position is $95,000-$115,000 plus benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training.

#LI-Hybrid

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Project Manager – Professional Services (NICE Actimize)

Travel: As required for customer engagements

So, what’s the role all about?

The Project Manager (PM) in NICE Actimize Professional Services is accountable for end‑to‑end delivery of client implementations, from Sales handover through Go‑Live and transition to Managed Services / Support.

The PM owns delivery governance, scope, schedule, budget, risk management, and client communication, ensuring projects are delivered on time, within scope, and in line with contractual commitments, using the PS Actimize Project Delivery Methodology (PDM).

How will you make an impact?

• Develop and maintain the integrated project plan, covering all cloud project lifecycle phases
• Own scope, schedule, budget, and resource planning
• Establish and maintain RAID (Risks, Assumptions, Issues, Dependencies)
• Define and manage the communication plan (weekly status, SteerCo, exec updates)
• Drive day‑to‑day execution across Business Analysis, Architecture, Data, Configuration, and Testing teams
• Track progress against milestones and proactively manage slippage
• Coordinate cross‑functional dependencies (PS, DevOps, AppOps, Product, Client)
• Act as the single point of accountability for delivery outcomes
• Manage scope changes through formal Change Request / Change Order processes
• Own project financials: forecasting, burn tracking, margin awareness, and invoicing alignment
• Escalate risks impacting scope, timeline, or commercials early and transparently
• Coordinate Go‑Live activities with Ops and Client teams
• Track and manage UAT issues to closure

Have you got what it takes?

• 8–12+ years of experience in enterprise software / SaaS project management
• Strong experience delivering Professional Services implementations
• Proven ownership of scope, schedule, budget, RAID, and governance
• Experience managing multiple, complex, multi‑stream, client‑facing programs
• Excellent stakeholder management and executive communication skills
• Hands‑on experience with change control and financial tracking
• Proven experience identifying, structuring, prioritizing, and resolving complex delivery problems across technology, data, and client domains
• Strong experience managing high‑ severity delivery issues, including root‑cause analysis, corrective action planning, and executive escalation

Good to Have

• Experience in Actimize, Financial Crime, AML, Fraud, Compliance, or Banking technology
• Exposure to cloud‑based enterprise platforms
• Experience in service industry
• PMP / PRINCE2 / PMI or equivalent certification

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Req ID - 11168

Repoting to - Director, Program Management, Actimize

Role Type - Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Precision for Medicine is not your typical CRO.  At Precision for Medicine we have brought together new technologies, expertise and operational scale to help the life sciences improve the speed, cost and success rate of bringing life-changing therapies to patients.  What sets us apart is the way we integrate clinical trial execution with deep scientific knowledge, laboratory expertise and advanced data sciences. We have a strong focus on Oncology and Rare Disease.

We are hiring for a Clinical Trial Manager (based in Shanghai/Beijing)

Position Summary:

Serves as the clinical trial lead responsible for the planning, conduct and oversight of the operational portion of clinical studies per defined scope of work and ensures that clinical studies are conducted in accordance with the protocol, standard operating procedures (SOPs), ICH-GCP and all applicable regulatory requirements.

Essential functions of the job include but are not limited to:

• Primary clinical point of contact with the client
• Collaborate with PM on monthly invoicing and variance management of clinical budget
• Develop study related clinical documents (e.g. clinical plans, Informed Consent Form templates, study specific forms and manuals, CRF completion guidelines, study trackers, PSV/SIV slides and other training materials)
• Identify and develop training needs for CRAs and third-party vendors specific to the study, protocol and practices including presenting these at Investigator Meetings and Study Kick-off meetings
• Generate potential site list from key stakeholders and drive site feasibility process
• Identify potential risks to the enrollment targets based on feasibility analysis and site’s contracted commitment
• Develop and finalize the country recruitment/retention strategy
• Develop timely and effective communication and good working relationships with investigators and study team to ensure effective and timely feasibility, site start up, enrollment, maintenance and close out procedures
• Lead internal clinical team meetings and sets expectations for clinical team of CRAs and CTAs
• Address all CRA and site questions and maintains Frequently Asked Question (FAQ) log as appropriate
• Support in planning and conducting investigator meetings
• Review and/or approve of IP release packages
• Oversee, support and track all submissions and approvals to Competent Authorities and IRB/Ethics Committees in conjunction with regulatory departments as applicable
• Develop clinical monitoring strategies for assuring study timelines are met and assuring quality deliverables
• Generate and utilize metric reporting (e.g. CTMS, DM Query Trends, Outstanding Monitoring Reports) to ensure that the study is conducted per plan and communicates issues to PM and CRAs as appropriate
• Responsible for eTMF implementation and management
• Collaborate with PM, CRAs and QA to develop any Corrective and Preventative Action Plan (CAPA) and is accountable for implementation and timely closure
• Accountable to assist sites, internal staff and CRAs with the preparation for GCP audits
• Work closely with PM for project-specific resourcing issues
• Escalate pertinent CRA performance and site compliance issues when necessary
• Collaborate with data management and CRAs to ensure data quality and compliance with data cleaning timelines
• Manage processes for investigational product (IP) including drug accountability and reconciliation
• When a cross-functional PM is not assigned to a given program, the CTM will assume project management responsibility as needed
• Supports business development and marketing activities as appropriate
• May negotiate site budget and investigator contract with support from the legal department and/or site contracts group
• May review site visit reports and ensures monitoring (i.e. scheduling and scope) is executed per monitoring plan
• May be responsible for management of clinical vendors (e.g. labs, IP, patient diary, home health care) in conjunction with PM
• May perform clinical data review of patient profiles, data listings and summary tables, including query generation
• May have line management responsibilities
• May manages workload of supervised staff with continued assessment and adjustment as needed
• Perform other duties as assigned by management

Qualifications:

Minimum Required :

• Bachelor’s degree or equivalent combination of education/experience in science or health-related field. Advanced degree preferred
• Minimum of 5-8 years of clinical research experience or proven competencies for the position with significant clinical monitoring experience. Oncology (Phase I) trial experience in Taiwan and China preferred

Any data provided as a part of this application will be stored in accordance with our Privacy Policy. For CA applicants, please also refer to our CA Privacy Notice.

Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Precision Medicine Group at QuestionForHR@precisionmedicinegrp.com.

It has come to our attention that some individuals or organizations are reaching out to job seekers and posing as potential employers presenting enticing employment offers. We want to emphasize that these offers are not associated with our company and may be fraudulent in nature. Please note that our organization will not extend a job offer without prior communication with our recruiting team, hiring managers and a formal interview process.

Welcome to Planet. We believe in using space to help life on Earth.

Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one.

Customers and users across the globe use Planet’s data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles.

As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.

We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.

Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands.

About the Role:

As a Technical Program Manager (TPM) at Planet, you will support the coordination of cross-functional initiatives and help drive execution across multiple teams. You will work with more senior TPMs and leadership to develop and maintain program plans, assist with project scheduling, and help communicate progress and risks to stakeholders. You will gain exposure to the full project lifecycle and learn to explain technical analyses and recommendations to both internal teams and customers. This is an excellent opportunity to build your program management skills in a dynamic space technology environment.

This TPM hire will be a member of the Space Business Group which is responsible for incubating and executing commercial space missions. You will support a Senior TPM in developing and deploying Pelican ground station capabilities that provide Constellation Services customers with innovative solutions. You will work alongside multi-disciplinary teams including Engineering (Space Systems, Software Engineering) and Product Management to help ensure programs stay on track. As a developing member of the Program Management Team, you will gain hands-on experience in supporting customer requirements and Constellation Services strategy.

This role offers the opportunity to learn how to apply strategic thinking to space missions and understand how technology development decisions impact Planet’s commercial objectives. You will support recommendations to leadership that help prioritize technology initiatives and maximize return on investment.

This is a full-time, hybrid role which will require you to work from our Berlin office 3 days per week.

Impact You’ll Own:

• Assist in managing Constellation Services development initiatives from formulation through operations.
• Support the quality and viability of the Pelican and Tanager mission lines by helping deliver new system capabilities.
• Learn and develop knowledge of ground segment architecture and work to support cross-functional efforts.
• Partner with program stakeholders (Product Manager, Engineering teams, and others) to help scope and execute development projects.
• Communicate progress, priorities, and risks to stakeholders across the organization; prepare documentation and status updates.
• Support technical discussions and facilitate information sharing between teams.

What You Bring:

• 6+ years of experience in Technical Program Management, Product Management, or a related field (or equivalent project coordination experience).
• Bachelor’s degree in a relevant field.
• Expertise assisting with cross-functional projects and managing timelines with solid attention to detail.
• Solid analytical and problem-solving skills with the ability to clearly communicate findings.
• Advanced knowledge of project management practices and tools.
• Experience with engineering projects or technical environments.
• Interest in or exposure to aerospace, ground stations, software, or space systems.
• Ability to work collaboratively with multiple teams and stakeholders across the organization.
• Eligible for US Export Control licenses such as ITAR and EAR.

What Makes You Stand Out:

• Exposure to the project lifecycle: concept through deployment.
• Interest in learning about new technology development and how capabilities are extended.
• Self-motivated approach to identifying opportunities for improvement and learning.
• Familiarity with cloud computing concepts, platform development, APIs, or analytics.
• Enthusiasm for the commercial space industry and mission-driven work.

Application Deadline:

September 3, 2026 by 11:59p / 23:59 CET (Central European Time)

Export Control Requirements:

Planet Labs Germany GmbH is authorized to receive U.S. export-controlled information at Planet under an export license issued by the Bureau of Industry and Security. This position requires access to U.S. and German/EU export-controlled information, and as such, employment (or hiring of a contractor) is contingent upon the candidate’s ability to access all applicable export-controlled information without additional export licensing being required by German, EU, or U.S. authorities.

Benefits While Working at Planet:

These offerings are dependent on employment type and geographical location, based upon applicable law or company policy.

• Paid time off including vacation, holidays and company-wide days off
• Employee Wellness Program
• Home Office Reimbursement
• Monthly Phone and Internet Reimbursement
• Tuition Reimbursement and access to LinkedIn Learning
• Equity
• Volunteering Paid Time Off

San Francisco Fair Chance Ordinance Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Why we care so much about Belonging. We’re dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That’s why Planet is guided by an ultimate north star of Belonging—dreaming big as we approach our ongoing work.  If this job intrigues you, but you’re thinking you might not have all the qualifications, please… do apply!  At Planet, we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description.  We don’t just fill positions, we aspire to fulfill people’s careers, most excited about folks who are motivated by our underlying humanitarian efforts.  We are a few orbits around the sun before we get to where we want to be, so we hope you’re excited to come along for the ride.

EEO statement: Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. Know Your Rights.

Accommodations: Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the hiring process, please reach out to accommodations@planet.com or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you.

Privacy Policy: By clicking “Apply Now” at the top of this job posting, I acknowledge that I have read the Planet Data Privacy Notice for California Staff Members and Applicants, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

Privacy Policy (European Applicants): By clicking “Apply Now” at the top of this job posting, I acknowledge that I have read the Candidate Privacy Notice GDPR Planet Labs Europe, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

AI in Our Interviewing Process: Planet is committed to providing an exceptional interview experience for all candidates. We currently use Metaview to better focus on candidates and less on trying to capture notes. As such, with the candidate’s consent, select interviews may be recorded and include a “Planet AI Notetaker” for transcription and summarization purposes. Should an interview involve use of AI interview technologies, the candidate will receive notification and have the ability to opt out both in advance and/or real-time. Opting out will not affect one’s candidacy.

Candidate AI Policy: Planet embraces Artificial Intelligence (AI) tools, and we encourage its responsible use. We understand that candidates may use various resources, including AI tools, to prepare for interviews and assessments. However, during any live interview stage or when actively completing assessments for this position, the use of AI tools—e.g. Large Language Models (LLMs), deep fake technology, etc.—is strictly prohibited unless explicitly prompted by an interviewer or assessment instructions. If you are unsure about acceptable use, please contact your recruiter for clarification. If an AI tool or similar technology is desired as an accommodation, please contact accommodations@planet.com with your request for assistance. Your message will be confidential, and we will be happy to assist you. Violation of this policy may result in disqualification of your application.

Headquarters: Remote (United States)
URL: http://intapp.com

At Intapp, the Program Manager is responsible for managing a program of software implementation projects for Intapp’s clients.  The Program Manager serves as a primary point of contact for the executive/senior client sponsors and manages interdependencies across all initiatives/projects in the migration program, while ensuring that value is delivered on time and within budget. The Program Manager holds the primary responsibility for program success and customer satisfaction and is a senior, seasoned professional who is adept at leading large teams and strategic programs.

What you will do:

• Manage and drive a program plan, to include interdependencies across projects, working closely with the project managers, business unit leads and the Migration Program Director.

• Prepare, plan, and lead program updates to internal stakeholders

• Become a trusted advisor of the client Intapp sponsor and senior/executive client stakeholders, meeting regularly to garner their feedback, provide them with insight, and to get out in front of and risks and issues as they arise

• Dive into the details in a “hands on” capacity to assist project managers during critical project phases to ensure that deadlines are met, client expectations are managed, and all risks are mitigated, paving the way for successful delivery

• Provide management in a matrixed capacity to project managers and Intapp services professionals

• Manage escalations swiftly with senior client leaders, working with the collective team to develop issue resolutions

• Negotiate with senior level management (internal and external), as needed, to gain win/win resolutions

• Identify and match the skills of the project team members with projects, including subcontractors, ensuring that they know and understand their assignments; this includes identifying any resource gaps on the client or Intapp teams

• Leverage and incorporate innovative methodologies, enablers, and best practices to accelerate delivery and time to value to customer

What you will need:

• 3 - 5 years of program direction/management experience in a geo-dispersed, matrixed organization, with a proven track record of delivering a diverse portfolio of software products and solutions for multiple clients simultaneously.

• A strong understanding of the software development lifecycle and agile methodologies

• A minimum of 8 years of experience working in a technology-oriented company or functional role. Legal, Consulting, Accountancy (Big 4) or Risk experience a huge plus.

• Excellent written and verbal communication skills are a must; this position involves a significant amount of direct customer interaction

• Excellent organizational and administrative skills, must be detail-oriented

• Results oriented, resourceful, comfortable working under tight deadlines with a demanding set of internal and external customers in a start-up environment

• Self-starter with a demonstrated ability to multi-task

• Bachelor’s degree

Bonus if you have:

• Legal sector experience a big plus

• Strategic Consulting or Big 4 consulting experience is a plus

• Prince2/PMP certifications (or similar)

• Excellent hands-on skills with common office automation products (Microsoft Word, Excel, PowerPoint, Project and Visio)

• Advanced or Master’s Degree highly preferred

What you will gain:

At Intapp, you’ll get the opportunity to bring your talents and intellectual curiosity to create better outcomes for our people and our clients. You’ll be part of a growing public company, with a modern work environment that’s connected yet flexible and where your professional growth and well-being are top priorities.  We’ll collaborate and grow together, supporting each other in a positive, open atmosphere that fosters creativity, innovation, and teamwork. 

Here, you will have the opportunity to:

• Expand Your Skills: Unlock your potential with professional development opportunities supported by a community of experienced professionals. We offer reimbursement for training and continuing education to help you stay ahead in your career.

• Enjoy Where You Work: Thrive in our modern, open offices designed to inspire creativity and collaboration. Our complimentary lunches and fully stocked kitchens ensure you have everything you need to stay energized throughout the day.

• Support What Matters Most: Our comprehensive wellness and flexible time off programs and our benefits are designed to care for you and your family.  Our family-formation benefits and support during your family-building journey ensure you have the resources you need when it matters most. We believe in giving back and supporting our communities with paid volunteer time off and a donation matching program for the causes you care about. 

Join us and be a part of a collaborative and welcoming culture where your contributions are valued, and your professional growth is a priority. Together, we are building a company of long-term value that we can all be proud of.

Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws.

Please note: Intapp will not hire through text message, social media, or email alone. We will never extend a job offer unless you have been contacted directly by an Intapp recruiter and have participated in the interview process which will generally consist of 3 or more virtual or in person meetings. Please note that Intapp only uses company email addresses, which contain “@intapp.com” or “@dealcloud.com” to communicate with candidates via email. Intapp will never ask for financial information of any kind or for any payment during the job application process. We post all legitimate job openings on the Intapp Career Site at https://www.intapp.com/working-at-intapp/. If you believe you were a victim of such a scam, you may contact your local authorities. Intapp is not responsible for any claims, losses, damages, or expenses resulting from scammers.

To apply: https://weworkremotely.com/remote-jobs/intapp-program-manager-time-migration

Headquarters: CA, USA
URL: http://tcwglobal.com

Support Operations Program Manager (SaaS) Remote

Location: Remote

Pay: $42/hr + Benefits (Medical, Dental, Vision)

Duration: 12-month contract (potential for extension)

Schedule: Full-time, Monday–Friday

 

 

**Please note: This role requires 2–7 years of direct experience in Support Operations within a SaaS company; including ownership of support process improvements, cross-functional projects, and operational workflows. Must have experience as a Program Manager / end to end Customer Support.

 

Please scroll to the bottom of this posting to review an important Candidate Safety & Fraud Awareness Disclaimer from TCWGlobal.

 

About the Company

Founded in 2012 by two Stanford University professors, our client’s mission is to provide anyone, anywhere access to world-class learning. Today, the company is a leading global online learning platform serving millions of learners and thousands of institutions worldwide.

 

 

About the Role

Our client is seeking a Support Strategist / Support Operations Program Manager to join their Scaled Support Operations team. This person will support strategic operational initiatives that improve customer support performance, scalability, and the end-to-end customer experience for a SaaS-based platform. This role is ideal for someone who has strong experience owning projects from start to finish, improving support operations, building workflows, using data to drive decisions, and leveraging AI/automation to improve processes. The team is looking for someone who can step in quickly, independently own projects, and work across multiple teams to improve operational systems and customer support processes.

 

 

About the Role Responsibilities

• Lead strategic support operations projects from start to finish, including planning, stakeholder alignment, execution, rollout, and follow-up

• Own and operationalize initiatives that improve customer support processes, team scalability, and customer satisfaction

• Partner cross-functionally with Product, Engineering, Marketing, Sales, and Customer Success teams to execute support-related initiatives

• Create workflows, process documentation, operational playbooks, and support documentation for new programs

• Analyze support operations data to identify trends, perform root cause analysis, and recommend improvements

• Translate data insights into actionable programs and process changes

• Optimize workflows and systems used by the support organization

• Build and improve internal operational tooling that supports support teams

• Improve the end-to-end customer journey by driving strategic support enhancements

• Support outsourced/global support team initiatives and collaborate with leadership teams

• Help drive operational improvements related to scalability, customer satisfaction, and support efficiency

• Contribute to process automation initiatives using AI tools, prompt design, or workflow automation tools

• Improve support team productivity by implementing tools or processes that streamline day-to-day operations

 

 

Required Qualifications

• 2–7 years of direct experience in Support Operations within a SaaS company (not general customer service), including ownership of support process improvements, cross-functional projects, and operational workflows

• Must have experience working for a SaaS company

• Experience supporting SaaS products directly

• Experience owning projects end-to-end, including: project planning, stakeholder management, execution, rollout, and tracking outcomes/results

• Requires strong hands-on experience using Salesforce, including workflows, objects, reporting, and operational process improvements

• Experience using Jira or similar project management systems such as Asana, ClickUp, or comparable tools

• Must understand how to use project management systems to manage and track operational initiatives

• Strong analytical background with the ability to: identify trends, analyze operational data, perform root cause analysis, and translate findings into business actions

• Experience improving KPIs such as: CSAT, SLA adherence, resolution times, efficiency metrics, and cost improvements

• Requires strong understanding how to use AI beyond simple prompting, including: prompt design, workflow enhancement, automation, and process optimization

• Experience applying AI or automation tools to improve workflows, increase efficiency, and support operations in a business environment

• Comfortable managing multiple projects in a fast-paced environment

• Strong communication skills and ability to work cross-functionally across multiple departments

• Bonus: Experience supporting a global customer base

• Bonus: Experience building dashboards or reporting in tools such as Looker

• Bonus: Proven track record of improving KPIs (CSAT, SLA adherence, resolution time, cost efficiency)



Ideal Candidate Profile – Required

• “I led this project from start to finish.”

• “I built this process.”

• “I improved this workflow.”

• “I used Salesforce and automation to improve operations.”

• “I used AI to streamline part of our team’s process.”

• “I analyzed support data and identified where we needed to improve.”

 

TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

**Important Candidate Safety Notice**

This position has been verified and officially approved by TCWGlobal.

 

Please be aware that fraudulent recruiters and fake job postings may attempt to impersonate legitimate companies online. For your protection:

 

• Only trust communication from verified TCWGlobal representatives

• Ensure a TCWGlobal recruiter is present on all official phone or video interviews

• TCWGlobal will never request payment, gift cards, cryptocurrency, or sensitive banking information during the hiring process

• Do not share sensitive personal information with unverified individuals or suspicious third parties

• If you are unsure whether a posting or recruiter is legitimate, we encourage you to verify active opportunities directly through https://www.tcwglobal.com/client-jobs, or by contacting hello@tcwglobal.com

 

TCWGlobal is committed to protecting candidates and maintaining a safe, transparent, and professional hiring experience.

To apply: https://weworkremotely.com/remote-jobs/tcwglobal-support-operations-program-manager-saas-remote