This is a remote position. Client is seeking an Executive Assistant to provide comprehensive support in project management, administrative tasks, and creative work.

Hi, we’re TechnologyAdvice.

At TechnologyAdvice, we pride ourselves on helping B2B tech buyers manage the complexity and risk of the buying process. We are a trusted source of information for tech buyers, delivering advice and facilitating connections between our buyers and the world’s leading sellers of business technology.

Headquartered in Nashville, Tennessee, we are a remote-first company with more than 20 digital publications and over 200 global team members in the US, UK, Singapore, Australia, and the Philippines. We’re proud to have been repeatedly recognized as one of America’s fastest growing private companies by Inc., as well as a Tennessee top workplace. We work hard each day and have fun, too, with monthly virtual events, recreational slack channels, and the occasional costumed dance from our CEO.

All positions are open to remote work unless otherwise specified in the requirements below.

The opportunity

TechnologyAdvice is seeking a detail-oriented and proactive Program Operations Coordinator to join our Operations Team. This role supports the execution, coordination, and improvement of client lead generation programs across multiple channels.

The Program Operations Coordinator will work with internal teams, external partners, and our direct sales team to manage program timelines, monitor performance, support RFP quote requests, identify risks, and keep work moving. This role requires clear communication, strong organization, sound judgment, and close attention to detail when managing program requirements, quote inputs, reporting data, billing details, and delivery expectations.

As a modern B2B media and publishing organization, TechnologyAdvice helps business technology buyers find the information, insights, and vendor solutions they need to make confident decisions. This role is a good fit for someone who enjoys bringing structure to detailed work, improving repeatable processes, and helping teams deliver strong outcomes for clients and partners.

Employment Level: Mid Level

Employment Type: Full Time

Location: Philippines

Working Hours: 9:00 pm to 6:00 am PHT (APR-OCT) or 10:00 pm to 7:00 am PHT (NOV-MAR)

What you’ll do

Program Management & Oversight

• Launch and manage client lead generation programs, ensuring accurate setup, configuration, and timely execution
• Monitor pacing and performance to help ensure program goals, timelines, and deliverables are met
• Track operating costs and margins, providing periodic updates to leadership
• Support quality control by reviewing lead delivery, asset readiness, targeting requirements, and program details
• Coordinate fulfillment of special campaign requirements, including advanced targeting, custom delivery needs, and other client-specific requirements
• Maintain documentation around program requirements, handoffs, workflows, and recurring processes

RFP & Sales Support

• Support the direct sales team by reviewing RFP requests and preparing accurate quote inputs based on program requirements, targeting needs, available inventory, and operational feasibility
• Partner with Sales, Client Success, Operations, and other internal teams to clarify requirements and identify potential delivery risks before quotes are finalized
• Help ensure RFP responses and quote recommendations reflect realistic execution assumptions, pricing inputs, and fulfillment expectations
• Maintain organized records of quote assumptions, requirements, approvals, and handoff details
• Flag gaps or risks in RFP requests that may affect delivery timelines, targeting feasibility, or program execution
• Help improve the RFP quoting process through clearer templates, intake requirements, documentation, and communication

Performance & Reporting

• Prepare daily and weekly reports on key program metrics, highlighting trends, risks, and areas for improvement
• Aggregate, reconcile, and report monthly billing data for active external relationships
• Collaborate with Finance and other stakeholders to support accurate and timely invoicing
• Use performance and financial data to identify opportunities to improve efficiency, profitability, and delivery quality
• Help maintain reporting processes that reduce manual work and provide clearer visibility into program performance

Stakeholder Communication & Coordination

• Serve as a primary point of contact for internal teams and external partners on assigned programs
• Provide timely updates, recommendations, and risk alerts to stakeholders
• Communicate clearly across teams by translating program details into actionable updates
• Document decisions, clarify ownership, and follow up on open items
• Help reduce ambiguity by keeping stakeholders aligned on requirements, timelines, and next steps

Onboarding & Relationship Management

• Support onboarding for new external relationships, ensuring a smooth transition into active programs
• Coordinate kickoff communications, set expectations, and confirm required documentation and access are in place
• Build and maintain strong working relationships with program stakeholders
• Identify and address potential issues early to avoid disruptions
• Help improve onboarding documentation, templates, and repeatable workflows

Continuous Improvement & Process Support

• Evaluate execution workflows, tools, and documentation to identify gaps and opportunities for improvement
• Recommend practical improvements that support scalability, delivery quality, and margin growth
• Support process improvement efforts by documenting workflows, identifying recurring issues, and recommending updates to templates, handoffs, and team processes
• Help improve how the Operations team works by reducing manual effort, improving visibility, and creating more consistent ways to manage recurring work
• Share process updates, documentation, and workflow best practices with peers to support consistent execution across the team

Who you are

• Bachelor’s degree in marketing, communications, business, or a related field, or equivalent professional experience, with 3+ years of experience in program coordination, operations, campaign management, media operations, sales support, or a similar role.
• Strong organizational skills, with the ability to manage multiple programs, deadlines, requirements, and stakeholder needs at the same time.
• Excellent written and verbal communication skills, with the ability to clarify requirements, document decisions, provide clear updates, and follow up consistently.
• High attention to detail when reviewing campaign requirements, quote inputs, reporting data, billing details, and delivery expectations.
• Strong analytical and problem-solving skills, with the ability to interpret performance data, identify risks, and recommend practical improvements.
• Experience documenting processes, improving workflows, creating templates, or helping teams reduce manual work.
• Comfort working cross-functionally with Sales, Client Success, Finance, Operations, and external partners.
• Ability to work independently with general direction, exercise sound judgment, and escalate risks or blockers appropriately.
• Familiarity with digital marketing, lead generation, campaign tracking, CRM systems, reporting tools, or RFP workflows preferred
• Must have a working laptop/pc and internet and back-up connection
• Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward

**The duties and responsibilities listed above describe the post as it is in general terms and are not definitive.  The job holder is expected to accept any reasonable alterations that may from time to time be necessary. **

What we offer you

• Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives.
• Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays.
• Remote-First Culture: Work from the comfort of your home.
• Paid Time Off: Enjoy 14 days of annual paid time off, plus all regular Philippine government-declared holidays to unwind and recharge. Plus 5 additional days after 1 year.
• Comprehensive Coverage: Full enrollment in Philippine statutory benefits: SSS, PhilHealth, and HDMF.
• Healthcare: Corporate HMO Plan for all full-time PH employees upon completion of two months of tenure.
• De Minimis Allowance: Enjoy a monthly rice subsidy, following government guidelines.
• Wellness Perks: Access the Headspace app to support your well-being.
• Speaker Series Bonus: Present in our monthly speaker series and earn a bonus.

#LI-Remote

Work authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the Philippines at hire and must maintain authorization to work in the Philippines throughout their employment with our company.

Salary Range

We seek to hire top-tier individuals and intend for our compensation to be at a rate that allows us to recruit and retain individuals who align with our core values, purpose, mission, and vision. Final total compensation is based on a multitude of factors including, but not limited to, skill level, relevant experience to the position, and cost of labor.

Monthly Pay Range

₱40,000—₱80,000 PHP

EOE statement

We believe that our differences make us stronger, and thus foster a diverse and inclusive culture where people feel safe being themselves. TechnologyAdvice is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.

Pre-employment screening required.

TechnologyAdvice does not engage with external staffing agencies. Any candidates introduced by such firms will not be eligible for compensation. TechnologyAdvice communicates only through @technologyadvice.com emails and official recruiting platforms. We never recruit via Teams, WhatsApp, or similar apps, and we will never request money, gift cards, or personal financial details during hiring.

Any AI-generated or incomplete application answers will be auto-rejected.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

NiCE is seeking an experienced, highly driven Services Program Manager with strong expertise in delivering large-scale, complex technology programs—specifically in the financial services domain. This role requires deep hands-on program governance capabilities, exceptional stakeholder management, and cross-functional leadership to drive end-to-end execution of Actimize delivery programs.

You will collaborate with global teams to ensure seamless execution across all lifecycle stages while maintaining strong client relationships and program governance standards.

Work Hours (Mandatory):

- EMEA Shift: 2 PM to 10 PM IST

How will you make an impact?

In this role, you will be accountable for full program lifecycle leadership and act as a key liaison between clients, business teams, technical teams, and GTC. You will ensure programs run smoothly, meet expectations, and deliver measurable outcomes.

- Owning and leading the complete delivery lifecycle including requirements, design, implementation, testing, and deployment.

- Governing program execution across multiple workstreams while ensuring adherence to scope, schedule, and budget.

- Building and maintaining strong client relationships at all levels.

- Preparing and delivering executive-level program updates and governance reports.

- Managing escalations and driving corrective action plans to closure.

- Identifying program risks, conflicts, and mitigation plans proactively.

- Collaborating with global NiCE teams to resolve cross-functional dependencies.

- Acting as a key interface between business stakeholders, technical teams, and GTC.

- Ensuring compliance with NiCE processes, delivery frameworks, and Code of Ethics.

Have you got what it takes?

Experience & Qualifications

- Minimum 8+ years of hands-on technology experience.

- Minimum 5+ years of project/program management experience.

- Mandatory experience leading large-scale enterprise Cloud Migration programs.

- PMP or Prince2 certification – Mandatory.

- Strong expertise with MS Project and deep understanding of SDLC (Waterfall).

- Experience in Financial Services / Capital Markets / Investment Banking.

- NiCE Actimize experience – Preferred.

- Bachelor’s degree or equivalent.

Skills & Capabilities

- Excellent English communication and stakeholder management skills.

- Ability to manage multi-stakeholder, high-complexity delivery environments.

- Strong analytical, organizational, and governance capabilities.

- Ability to collaborate across global teams and drive program outcomes.

What’s in it for you?

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10935

Reporting into: Group Manager

Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Welcome to Planet. We believe in using space to help life on Earth.

Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one.

Customers and users across the globe use Planet’s data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles.

As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.

We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.

Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands.

About the Role:

As a Technical Program Manager (TPM) at Planet, you will support the coordination of cross-functional initiatives and help drive execution across multiple teams. You will work with more senior TPMs and leadership to develop and maintain program plans, assist with project scheduling, and help communicate progress and risks to stakeholders. You will gain exposure to the full project lifecycle and learn to explain technical analyses and recommendations to both internal teams and customers. This is an excellent opportunity to build your program management skills in a dynamic space technology environment.

This TPM hire will be a member of the Space Business Group which is responsible for incubating and executing commercial space missions. You will support a Senior TPM in developing and deploying Pelican ground station capabilities that provide Constellation Services customers with innovative solutions. You will work alongside multi-disciplinary teams including Engineering (Space Systems, Software Engineering) and Product Management to help ensure programs stay on track. As a developing member of the Program Management Team, you will gain hands-on experience in supporting customer requirements and Constellation Services strategy.

This role offers the opportunity to learn how to apply strategic thinking to space missions and understand how technology development decisions impact Planet’s commercial objectives. You will support recommendations to leadership that help prioritize technology initiatives and maximize return on investment.

This is a full-time, hybrid role which will require you to work from our Berlin office 3 days per week.

Impact You’ll Own:

• Assist in managing Constellation Services development initiatives from formulation through operations.
• Support the quality and viability of the Pelican and Tanager mission lines by helping deliver new system capabilities.
• Learn and develop knowledge of ground segment architecture and work to support cross-functional efforts.
• Partner with program stakeholders (Product Manager, Engineering teams, and others) to help scope and execute development projects.
• Communicate progress, priorities, and risks to stakeholders across the organization; prepare documentation and status updates.
• Support technical discussions and facilitate information sharing between teams.

What You Bring:

• 6+ years of experience in Technical Program Management, Product Management, or a related field (or equivalent project coordination experience).
• Bachelor’s degree in a relevant field.
• Expertise assisting with cross-functional projects and managing timelines with solid attention to detail.
• Solid analytical and problem-solving skills with the ability to clearly communicate findings.
• Advanced knowledge of project management practices and tools.
• Experience with engineering projects or technical environments.
• Interest in or exposure to aerospace, ground stations, software, or space systems.
• Ability to work collaboratively with multiple teams and stakeholders across the organization.
• Eligible for US Export Control licenses such as ITAR and EAR.

What Makes You Stand Out:

• Exposure to the project lifecycle: concept through deployment.
• Interest in learning about new technology development and how capabilities are extended.
• Self-motivated approach to identifying opportunities for improvement and learning.
• Familiarity with cloud computing concepts, platform development, APIs, or analytics.
• Enthusiasm for the commercial space industry and mission-driven work.

Application Deadline:

September 3, 2026 by 11:59p / 23:59 CET (Central European Time)

Export Control Requirements:

Planet Labs Germany GmbH is authorized to receive U.S. export-controlled information at Planet under an export license issued by the Bureau of Industry and Security. This position requires access to U.S. and German/EU export-controlled information, and as such, employment (or hiring of a contractor) is contingent upon the candidate’s ability to access all applicable export-controlled information without additional export licensing being required by German, EU, or U.S. authorities.

Benefits While Working at Planet:

These offerings are dependent on employment type and geographical location, based upon applicable law or company policy.

• Paid time off including vacation, holidays and company-wide days off
• Employee Wellness Program
• Home Office Reimbursement
• Monthly Phone and Internet Reimbursement
• Tuition Reimbursement and access to LinkedIn Learning
• Equity
• Volunteering Paid Time Off

San Francisco Fair Chance Ordinance Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Why we care so much about Belonging. We’re dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That’s why Planet is guided by an ultimate north star of Belonging—dreaming big as we approach our ongoing work.  If this job intrigues you, but you’re thinking you might not have all the qualifications, please… do apply!  At Planet, we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description.  We don’t just fill positions, we aspire to fulfill people’s careers, most excited about folks who are motivated by our underlying humanitarian efforts.  We are a few orbits around the sun before we get to where we want to be, so we hope you’re excited to come along for the ride.

EEO statement: Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. Know Your Rights.

Accommodations: Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the hiring process, please reach out to accommodations@planet.com or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you.

Privacy Policy: By clicking “Apply Now” at the top of this job posting, I acknowledge that I have read the Planet Data Privacy Notice for California Staff Members and Applicants, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

Privacy Policy (European Applicants): By clicking “Apply Now” at the top of this job posting, I acknowledge that I have read the Candidate Privacy Notice GDPR Planet Labs Europe, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

AI in Our Interviewing Process: Planet is committed to providing an exceptional interview experience for all candidates. We currently use Metaview to better focus on candidates and less on trying to capture notes. As such, with the candidate’s consent, select interviews may be recorded and include a “Planet AI Notetaker” for transcription and summarization purposes. Should an interview involve use of AI interview technologies, the candidate will receive notification and have the ability to opt out both in advance and/or real-time. Opting out will not affect one’s candidacy.

Candidate AI Policy: Planet embraces Artificial Intelligence (AI) tools, and we encourage its responsible use. We understand that candidates may use various resources, including AI tools, to prepare for interviews and assessments. However, during any live interview stage or when actively completing assessments for this position, the use of AI tools—e.g. Large Language Models (LLMs), deep fake technology, etc.—is strictly prohibited unless explicitly prompted by an interviewer or assessment instructions. If you are unsure about acceptable use, please contact your recruiter for clarification. If an AI tool or similar technology is desired as an accommodation, please contact accommodations@planet.com with your request for assistance. Your message will be confidential, and we will be happy to assist you. Violation of this policy may result in disqualification of your application.

About Flagright:

Flagright is an AI operating system for financial crime compliance used globally by Fortune 500 companies, large banks, fintechs, and fast growing startups. Flagright enables real-time risk detection, automated investigations, and intelligent decisioning, helping compliance teams operate at their full potential in the fight against financial crime.

We operate as a lean, high-performance team with high individual ownership and direct access to leadership.

Role overview:

Our Customer Success team owns the success of every Flagright deployment, from first onboarding through long-term growth. As our enterprise customers grow larger and their implementations more complex, we are hiring Implementation Managers to own the execution of our hardest projects and go-lives.

You will run complex, enterprise implementations end to end: the project plan, the engineering coordination, the data migration, the cutover, and the post go-live stabilization. You will work alongside our Customer Success Managers, who own the customer relationship; you own the delivery. You take the heaviest, highest-stakes execution and get enterprise customers live cleanly, on time, and with no surprises.

This is a high-ownership role in a fast-moving environment. You will be expected to operate independently, manage multiple complex projects at once, and proactively drive outcomes with minimal supervision.

People who thrive at Flagright:

• Have been knocked down before and gotten back up

• Are resourceful, they figure things out with whatever tools are available

• Have strong opinions and can defend them

• Learn fast because they’re hungry

• Want to work with no-BS people building something important

People who struggle here:

• Need extensive hand-holding

• View high expectations as “unreasonable”

• Actually prioritize work-life balance

• Can’t handle ambiguity or rejection

• Prefer consistent routine over fast-changing priorities

Key responsibilities:

• Complex Project Delivery: Own the execution of complex, enterprise implementations end to end. Run the project plan, the critical path, the workstream coordination, and the risk log, and make sure nothing falls through the cracks.

• Discovery & Solution Design: Work with the customer to understand their environment, use cases, and compliance requirements, and translate them into a clear implementation plan and configuration that meets their needs.

• Integration & Onboarding: Guide customers through technical integration with the Flagright platform, including API integration, data migration, backfills, and validation, and ensure their setup is production-ready.

• Project Management: Run the project end to end: build and maintain the project plan, own the critical path and timeline, coordinate workstreams across the customer, engineering, and product, track dependencies and risks, and keep the delivery on schedule.

• Stakeholder Management: Map and manage the stakeholders on both sides of a delivery, from the customer’s project sponsors and technical teams to internal engineering and product. Keep everyone aligned, set clear expectations, and drive decisions across groups with competing priorities.

• Go-Live Execution: Plan and run dry runs and cutovers. Take a launch from “the configuration is ready” to “it works in production for this customer.”

• Training & Enablement: Train customer teams on the platform and produce the documentation and runbooks that let them operate confidently and independently after launch.

• Hypercare & Stabilization: Stay engaged through the post go-live period, resolving issues quickly and ensuring the deployment is stable before transitioning the customer into ongoing operations.

• Risk & Issue Management: Identify risks early, manage issues to resolution, and escalate proactively so problems are surfaced and solved before they affect the customer.

Who we are looking for:

• The candidate must be based in London and authorized to work in the UK without sponsorship. Please note that visa sponsorship is not supported.

• This is a hybrid position where you will work remotely on Monday and Friday.

• 3-5 years of experience in delivery, implementation, or technical project management, ideally for a B2B software product sold to enterprise customers.

• A track record of personally owning complex deliveries from kickoff to a live, stable production state.

• Strong project management skills: building and owning a project plan, holding a critical path, sequencing work, tracking risks and dependencies, and driving a multi-stakeholder project to completion without letting things drift.

• Strong stakeholder management skills: aligning customer and internal stakeholders with competing priorities, setting and holding expectations, and driving decisions across groups.

• Technical fluency. You do not need to write production code, but you are comfortable with APIs, data, and integrations, and can hold a credible technical conversation with both engineers and customers.

• Excellent written and verbal communication skills in English are essential for effective customer interactions.

• Demonstrated ability to work independently, take ownership of tasks, and meet deadlines consistently.

• Travel flexibility for customer meetings or team gatherings, as needed.

Preferred Skills

• Understanding of anti-fraud, anti-money laundering, or compliance domains.

• Previous experience implementing software for banks or large, regulated financial institutions.

• Exposure to cloud data and event-driven systems, such as AWS, streaming pipelines, or columnar stores.

• Hands-on comfort with SQL or scripting to validate data during a migration or backfill.

• Understanding of financial data security and privacy regulations, such as GDPR or PCI-DSS.

What we offer:

• Product with clear, real-world differentiation

• High-bar environment focused on execution, learning, and continuous improvement

• Get equity from day 1 at a Y Combinator startup.

• Work alongside a highly competent, top-tier team, including professionals from Y Combinator, ex AWS, and Palantir.

• Enjoy a low-bureaucracy environment, minimal meetings, and an asynchronous communications culture.

Hi, we’re TechnologyAdvice.

At TechnologyAdvice, we pride ourselves on helping B2B tech buyers manage the complexity and risk of the buying process. We are a trusted source of information for tech buyers, delivering advice and facilitating connections between our buyers and the world’s leading sellers of business technology.

Headquartered in Nashville, Tennessee, we are a remote-first company with more than 20 digital publications and over 200 global team members in the US, UK, Singapore, Australia, and the Philippines. We’re proud to have been repeatedly recognized as one of America’s fastest growing private companies by Inc., as well as a Tennessee top workplace. We work hard each day and have fun, too, with monthly virtual events, recreational slack channels, and the occasional costumed dance from our CEO.

All positions are open to remote work unless otherwise specified in the requirements below.

The opportunity

TechnologyAdvice is seeking a detail-oriented and proactive Program Operations Coordinator to join our Operations Team. This role supports the execution, coordination, and improvement of client lead generation programs across multiple channels.

The Program Operations Coordinator will work with internal teams, external partners, and our direct sales team to manage program timelines, monitor performance, support RFP quote requests, identify risks, and keep work moving. This role requires clear communication, strong organization, sound judgment, and close attention to detail when managing program requirements, quote inputs, reporting data, billing details, and delivery expectations.

As a modern B2B media and publishing organization, TechnologyAdvice helps business technology buyers find the information, insights, and vendor solutions they need to make confident decisions. This role is a good fit for someone who enjoys bringing structure to detailed work, improving repeatable processes, and helping teams deliver strong outcomes for clients and partners.

Employment Level: Mid Level

Employment Type: Full Time

Location: Philippines

Working Hours: 9:00 pm to 6:00 am PHT (APR-OCT) or 10:00 pm to 7:00 am PHT (NOV-MAR)

What you’ll do

Program Management & Oversight

• Launch and manage client lead generation programs, ensuring accurate setup, configuration, and timely execution
• Monitor pacing and performance to help ensure program goals, timelines, and deliverables are met
• Track operating costs and margins, providing periodic updates to leadership
• Support quality control by reviewing lead delivery, asset readiness, targeting requirements, and program details
• Coordinate fulfillment of special campaign requirements, including advanced targeting, custom delivery needs, and other client-specific requirements
• Maintain documentation around program requirements, handoffs, workflows, and recurring processes

RFP & Sales Support

• Support the direct sales team by reviewing RFP requests and preparing accurate quote inputs based on program requirements, targeting needs, available inventory, and operational feasibility
• Partner with Sales, Client Success, Operations, and other internal teams to clarify requirements and identify potential delivery risks before quotes are finalized
• Help ensure RFP responses and quote recommendations reflect realistic execution assumptions, pricing inputs, and fulfillment expectations
• Maintain organized records of quote assumptions, requirements, approvals, and handoff details
• Flag gaps or risks in RFP requests that may affect delivery timelines, targeting feasibility, or program execution
• Help improve the RFP quoting process through clearer templates, intake requirements, documentation, and communication

Performance & Reporting

• Prepare daily and weekly reports on key program metrics, highlighting trends, risks, and areas for improvement
• Aggregate, reconcile, and report monthly billing data for active external relationships
• Collaborate with Finance and other stakeholders to support accurate and timely invoicing
• Use performance and financial data to identify opportunities to improve efficiency, profitability, and delivery quality
• Help maintain reporting processes that reduce manual work and provide clearer visibility into program performance

Stakeholder Communication & Coordination

• Serve as a primary point of contact for internal teams and external partners on assigned programs
• Provide timely updates, recommendations, and risk alerts to stakeholders
• Communicate clearly across teams by translating program details into actionable updates
• Document decisions, clarify ownership, and follow up on open items
• Help reduce ambiguity by keeping stakeholders aligned on requirements, timelines, and next steps

Onboarding & Relationship Management

• Support onboarding for new external relationships, ensuring a smooth transition into active programs
• Coordinate kickoff communications, set expectations, and confirm required documentation and access are in place
• Build and maintain strong working relationships with program stakeholders
• Identify and address potential issues early to avoid disruptions
• Help improve onboarding documentation, templates, and repeatable workflows

Continuous Improvement & Process Support

• Evaluate execution workflows, tools, and documentation to identify gaps and opportunities for improvement
• Recommend practical improvements that support scalability, delivery quality, and margin growth
• Support process improvement efforts by documenting workflows, identifying recurring issues, and recommending updates to templates, handoffs, and team processes
• Help improve how the Operations team works by reducing manual effort, improving visibility, and creating more consistent ways to manage recurring work
• Share process updates, documentation, and workflow best practices with peers to support consistent execution across the team

Who you are

• Bachelor’s degree in marketing, communications, business, or a related field, or equivalent professional experience, with 3+ years of experience in program coordination, operations, campaign management, media operations, sales support, or a similar role.
• Strong organizational skills, with the ability to manage multiple programs, deadlines, requirements, and stakeholder needs at the same time.
• Excellent written and verbal communication skills, with the ability to clarify requirements, document decisions, provide clear updates, and follow up consistently.
• High attention to detail when reviewing campaign requirements, quote inputs, reporting data, billing details, and delivery expectations.
• Strong analytical and problem-solving skills, with the ability to interpret performance data, identify risks, and recommend practical improvements.
• Experience documenting processes, improving workflows, creating templates, or helping teams reduce manual work.
• Comfort working cross-functionally with Sales, Client Success, Finance, Operations, and external partners.
• Ability to work independently with general direction, exercise sound judgment, and escalate risks or blockers appropriately.
• Familiarity with digital marketing, lead generation, campaign tracking, CRM systems, reporting tools, or RFP workflows preferred
• Must have a working laptop/pc and internet and back-up connection
• Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward

**The duties and responsibilities listed above describe the post as it is in general terms and are not definitive.  The job holder is expected to accept any reasonable alterations that may from time to time be necessary. **

What we offer you

• Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives.
• Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays.
• Remote-First Culture: Work from the comfort of your home.
• Paid Time Off: Enjoy 14 days of annual paid time off, plus all regular Philippine government-declared holidays to unwind and recharge. Plus 5 additional days after 1 year.
• Comprehensive Coverage: Full enrollment in Philippine statutory benefits: SSS, PhilHealth, and HDMF.
• Healthcare: Corporate HMO Plan for all full-time PH employees upon completion of two months of tenure.
• De Minimis Allowance: Enjoy a monthly rice subsidy, following government guidelines.
• Wellness Perks: Access the Headspace app to support your well-being.
• Speaker Series Bonus: Present in our monthly speaker series and earn a bonus.

#LI-Remote

Work authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the Philippines at hire and must maintain authorization to work in the Philippines throughout their employment with our company.

Salary Range

We seek to hire top-tier individuals and intend for our compensation to be at a rate that allows us to recruit and retain individuals who align with our core values, purpose, mission, and vision. Final total compensation is based on a multitude of factors including, but not limited to, skill level, relevant experience to the position, and cost of labor.

Monthly Pay Range

₱40,000—₱80,000 PHP

EOE statement

We believe that our differences make us stronger, and thus foster a diverse and inclusive culture where people feel safe being themselves. TechnologyAdvice is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.

Pre-employment screening required.

TechnologyAdvice does not engage with external staffing agencies. Any candidates introduced by such firms will not be eligible for compensation. TechnologyAdvice communicates only through @technologyadvice.com emails and official recruiting platforms. We never recruit via Teams, WhatsApp, or similar apps, and we will never request money, gift cards, or personal financial details during hiring.

Any AI-generated or incomplete application answers will be auto-rejected.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

NiCE is seeking an experienced, highly driven Services Program Manager with strong expertise in delivering large-scale, complex technology programs—specifically in the financial services domain. This role requires deep hands-on program governance capabilities, exceptional stakeholder management, and cross-functional leadership to drive end-to-end execution of Actimize delivery programs.

You will collaborate with global teams to ensure seamless execution across all lifecycle stages while maintaining strong client relationships and program governance standards.

Work Hours (Mandatory):

- EMEA Shift: 2 PM to 10 PM IST

How will you make an impact?

In this role, you will be accountable for full program lifecycle leadership and act as a key liaison between clients, business teams, technical teams, and GTC. You will ensure programs run smoothly, meet expectations, and deliver measurable outcomes.

- Owning and leading the complete delivery lifecycle including requirements, design, implementation, testing, and deployment.

- Governing program execution across multiple workstreams while ensuring adherence to scope, schedule, and budget.

- Building and maintaining strong client relationships at all levels.

- Preparing and delivering executive-level program updates and governance reports.

- Managing escalations and driving corrective action plans to closure.

- Identifying program risks, conflicts, and mitigation plans proactively.

- Collaborating with global NiCE teams to resolve cross-functional dependencies.

- Acting as a key interface between business stakeholders, technical teams, and GTC.

- Ensuring compliance with NiCE processes, delivery frameworks, and Code of Ethics.

Have you got what it takes?

Experience & Qualifications

- Minimum 8+ years of hands-on technology experience.

- Minimum 5+ years of project/program management experience.

- Mandatory experience leading large-scale enterprise Cloud Migration programs.

- PMP or Prince2 certification – Mandatory.

- Strong expertise with MS Project and deep understanding of SDLC (Waterfall).

- Experience in Financial Services / Capital Markets / Investment Banking.

- NiCE Actimize experience – Preferred.

- Bachelor’s degree or equivalent.

Skills & Capabilities

- Excellent English communication and stakeholder management skills.

- Ability to manage multi-stakeholder, high-complexity delivery environments.

- Strong analytical, organizational, and governance capabilities.

- Ability to collaborate across global teams and drive program outcomes.

What’s in it for you?

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10935

Reporting into: Group Manager

Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Welcome to Planet. We believe in using space to help life on Earth.

Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one.

Customers and users across the globe use Planet’s data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles.

As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.

We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.

Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands.

About the Role:

As a Technical Program Manager (TPM) at Planet, you will support the coordination of cross-functional initiatives and help drive execution across multiple teams. You will work with more senior TPMs and leadership to develop and maintain program plans, assist with project scheduling, and help communicate progress and risks to stakeholders. You will gain exposure to the full project lifecycle and learn to explain technical analyses and recommendations to both internal teams and customers. This is an excellent opportunity to build your program management skills in a dynamic space technology environment.

This TPM hire will be a member of the Space Business Group which is responsible for incubating and executing commercial space missions. You will support a Senior TPM in developing and deploying Pelican ground station capabilities that provide Constellation Services customers with innovative solutions. You will work alongside multi-disciplinary teams including Engineering (Space Systems, Software Engineering) and Product Management to help ensure programs stay on track. As a developing member of the Program Management Team, you will gain hands-on experience in supporting customer requirements and Constellation Services strategy.

This role offers the opportunity to learn how to apply strategic thinking to space missions and understand how technology development decisions impact Planet’s commercial objectives. You will support recommendations to leadership that help prioritize technology initiatives and maximize return on investment.

This is a full-time, hybrid role which will require you to work from our Berlin office 3 days per week.

Impact You’ll Own:

• Assist in managing Constellation Services development initiatives from formulation through operations.
• Support the quality and viability of the Pelican and Tanager mission lines by helping deliver new system capabilities.
• Learn and develop knowledge of ground segment architecture and work to support cross-functional efforts.
• Partner with program stakeholders (Product Manager, Engineering teams, and others) to help scope and execute development projects.
• Communicate progress, priorities, and risks to stakeholders across the organization; prepare documentation and status updates.
• Support technical discussions and facilitate information sharing between teams.

What You Bring:

• 6+ years of experience in Technical Program Management, Product Management, or a related field (or equivalent project coordination experience).
• Bachelor’s degree in a relevant field.
• Expertise assisting with cross-functional projects and managing timelines with solid attention to detail.
• Solid analytical and problem-solving skills with the ability to clearly communicate findings.
• Advanced knowledge of project management practices and tools.
• Experience with engineering projects or technical environments.
• Interest in or exposure to aerospace, ground stations, software, or space systems.
• Ability to work collaboratively with multiple teams and stakeholders across the organization.
• Eligible for US Export Control licenses such as ITAR and EAR.

What Makes You Stand Out:

• Exposure to the project lifecycle: concept through deployment.
• Interest in learning about new technology development and how capabilities are extended.
• Self-motivated approach to identifying opportunities for improvement and learning.
• Familiarity with cloud computing concepts, platform development, APIs, or analytics.
• Enthusiasm for the commercial space industry and mission-driven work.

Application Deadline:

September 3, 2026 by 11:59p / 23:59 CET (Central European Time)

Export Control Requirements:

Planet Labs Germany GmbH is authorized to receive U.S. export-controlled information at Planet under an export license issued by the Bureau of Industry and Security. This position requires access to U.S. and German/EU export-controlled information, and as such, employment (or hiring of a contractor) is contingent upon the candidate’s ability to access all applicable export-controlled information without additional export licensing being required by German, EU, or U.S. authorities.

Benefits While Working at Planet:

These offerings are dependent on employment type and geographical location, based upon applicable law or company policy.

• Paid time off including vacation, holidays and company-wide days off
• Employee Wellness Program
• Home Office Reimbursement
• Monthly Phone and Internet Reimbursement
• Tuition Reimbursement and access to LinkedIn Learning
• Equity
• Volunteering Paid Time Off

San Francisco Fair Chance Ordinance Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Why we care so much about Belonging. We’re dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That’s why Planet is guided by an ultimate north star of Belonging—dreaming big as we approach our ongoing work.  If this job intrigues you, but you’re thinking you might not have all the qualifications, please… do apply!  At Planet, we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description.  We don’t just fill positions, we aspire to fulfill people’s careers, most excited about folks who are motivated by our underlying humanitarian efforts.  We are a few orbits around the sun before we get to where we want to be, so we hope you’re excited to come along for the ride.

EEO statement: Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. Know Your Rights.

Accommodations: Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the hiring process, please reach out to accommodations@planet.com or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you.

Privacy Policy: By clicking “Apply Now” at the top of this job posting, I acknowledge that I have read the Planet Data Privacy Notice for California Staff Members and Applicants, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

Privacy Policy (European Applicants): By clicking “Apply Now” at the top of this job posting, I acknowledge that I have read the Candidate Privacy Notice GDPR Planet Labs Europe, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

AI in Our Interviewing Process: Planet is committed to providing an exceptional interview experience for all candidates. We currently use Metaview to better focus on candidates and less on trying to capture notes. As such, with the candidate’s consent, select interviews may be recorded and include a “Planet AI Notetaker” for transcription and summarization purposes. Should an interview involve use of AI interview technologies, the candidate will receive notification and have the ability to opt out both in advance and/or real-time. Opting out will not affect one’s candidacy.

Candidate AI Policy: Planet embraces Artificial Intelligence (AI) tools, and we encourage its responsible use. We understand that candidates may use various resources, including AI tools, to prepare for interviews and assessments. However, during any live interview stage or when actively completing assessments for this position, the use of AI tools—e.g. Large Language Models (LLMs), deep fake technology, etc.—is strictly prohibited unless explicitly prompted by an interviewer or assessment instructions. If you are unsure about acceptable use, please contact your recruiter for clarification. If an AI tool or similar technology is desired as an accommodation, please contact accommodations@planet.com with your request for assistance. Your message will be confidential, and we will be happy to assist you. Violation of this policy may result in disqualification of your application.

Headquarters: Remote (United States)
URL: http://intapp.com

At Intapp, the Program Manager is responsible for managing a program of software implementation projects for Intapp’s clients.  The Program Manager serves as a primary point of contact for the executive/senior client sponsors and manages interdependencies across all initiatives/projects in the migration program, while ensuring that value is delivered on time and within budget. The Program Manager holds the primary responsibility for program success and customer satisfaction and is a senior, seasoned professional who is adept at leading large teams and strategic programs.

What you will do:

• Manage and drive a program plan, to include interdependencies across projects, working closely with the project managers, business unit leads and the Migration Program Director.

• Prepare, plan, and lead program updates to internal stakeholders

• Become a trusted advisor of the client Intapp sponsor and senior/executive client stakeholders, meeting regularly to garner their feedback, provide them with insight, and to get out in front of and risks and issues as they arise

• Dive into the details in a “hands on” capacity to assist project managers during critical project phases to ensure that deadlines are met, client expectations are managed, and all risks are mitigated, paving the way for successful delivery

• Provide management in a matrixed capacity to project managers and Intapp services professionals

• Manage escalations swiftly with senior client leaders, working with the collective team to develop issue resolutions

• Negotiate with senior level management (internal and external), as needed, to gain win/win resolutions

• Identify and match the skills of the project team members with projects, including subcontractors, ensuring that they know and understand their assignments; this includes identifying any resource gaps on the client or Intapp teams

• Leverage and incorporate innovative methodologies, enablers, and best practices to accelerate delivery and time to value to customer

What you will need:

• 3 - 5 years of program direction/management experience in a geo-dispersed, matrixed organization, with a proven track record of delivering a diverse portfolio of software products and solutions for multiple clients simultaneously.

• A strong understanding of the software development lifecycle and agile methodologies

• A minimum of 8 years of experience working in a technology-oriented company or functional role. Legal, Consulting, Accountancy (Big 4) or Risk experience a huge plus.

• Excellent written and verbal communication skills are a must; this position involves a significant amount of direct customer interaction

• Excellent organizational and administrative skills, must be detail-oriented

• Results oriented, resourceful, comfortable working under tight deadlines with a demanding set of internal and external customers in a start-up environment

• Self-starter with a demonstrated ability to multi-task

• Bachelor’s degree

Bonus if you have:

• Legal sector experience a big plus

• Strategic Consulting or Big 4 consulting experience is a plus

• Prince2/PMP certifications (or similar)

• Excellent hands-on skills with common office automation products (Microsoft Word, Excel, PowerPoint, Project and Visio)

• Advanced or Master’s Degree highly preferred

What you will gain:

At Intapp, you’ll get the opportunity to bring your talents and intellectual curiosity to create better outcomes for our people and our clients. You’ll be part of a growing public company, with a modern work environment that’s connected yet flexible and where your professional growth and well-being are top priorities.  We’ll collaborate and grow together, supporting each other in a positive, open atmosphere that fosters creativity, innovation, and teamwork. 

Here, you will have the opportunity to:

• Expand Your Skills: Unlock your potential with professional development opportunities supported by a community of experienced professionals. We offer reimbursement for training and continuing education to help you stay ahead in your career.

• Enjoy Where You Work: Thrive in our modern, open offices designed to inspire creativity and collaboration. Our complimentary lunches and fully stocked kitchens ensure you have everything you need to stay energized throughout the day.

• Support What Matters Most: Our comprehensive wellness and flexible time off programs and our benefits are designed to care for you and your family.  Our family-formation benefits and support during your family-building journey ensure you have the resources you need when it matters most. We believe in giving back and supporting our communities with paid volunteer time off and a donation matching program for the causes you care about. 

Join us and be a part of a collaborative and welcoming culture where your contributions are valued, and your professional growth is a priority. Together, we are building a company of long-term value that we can all be proud of.

Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws.

Please note: Intapp will not hire through text message, social media, or email alone. We will never extend a job offer unless you have been contacted directly by an Intapp recruiter and have participated in the interview process which will generally consist of 3 or more virtual or in person meetings. Please note that Intapp only uses company email addresses, which contain “@intapp.com” or “@dealcloud.com” to communicate with candidates via email. Intapp will never ask for financial information of any kind or for any payment during the job application process. We post all legitimate job openings on the Intapp Career Site at https://www.intapp.com/working-at-intapp/. If you believe you were a victim of such a scam, you may contact your local authorities. Intapp is not responsible for any claims, losses, damages, or expenses resulting from scammers.

To apply: https://weworkremotely.com/remote-jobs/intapp-program-manager-time-migration

Headquarters: CA, USA
URL: http://tcwglobal.com

Support Operations Program Manager (SaaS) Remote

Location: Remote

Pay: $42/hr + Benefits (Medical, Dental, Vision)

Duration: 12-month contract (potential for extension)

Schedule: Full-time, Monday–Friday

 

 

**Please note: This role requires 2–7 years of direct experience in Support Operations within a SaaS company; including ownership of support process improvements, cross-functional projects, and operational workflows. Must have experience as a Program Manager / end to end Customer Support.

 

Please scroll to the bottom of this posting to review an important Candidate Safety & Fraud Awareness Disclaimer from TCWGlobal.

 

About the Company

Founded in 2012 by two Stanford University professors, our client’s mission is to provide anyone, anywhere access to world-class learning. Today, the company is a leading global online learning platform serving millions of learners and thousands of institutions worldwide.

 

 

About the Role

Our client is seeking a Support Strategist / Support Operations Program Manager to join their Scaled Support Operations team. This person will support strategic operational initiatives that improve customer support performance, scalability, and the end-to-end customer experience for a SaaS-based platform. This role is ideal for someone who has strong experience owning projects from start to finish, improving support operations, building workflows, using data to drive decisions, and leveraging AI/automation to improve processes. The team is looking for someone who can step in quickly, independently own projects, and work across multiple teams to improve operational systems and customer support processes.

 

 

About the Role Responsibilities

• Lead strategic support operations projects from start to finish, including planning, stakeholder alignment, execution, rollout, and follow-up

• Own and operationalize initiatives that improve customer support processes, team scalability, and customer satisfaction

• Partner cross-functionally with Product, Engineering, Marketing, Sales, and Customer Success teams to execute support-related initiatives

• Create workflows, process documentation, operational playbooks, and support documentation for new programs

• Analyze support operations data to identify trends, perform root cause analysis, and recommend improvements

• Translate data insights into actionable programs and process changes

• Optimize workflows and systems used by the support organization

• Build and improve internal operational tooling that supports support teams

• Improve the end-to-end customer journey by driving strategic support enhancements

• Support outsourced/global support team initiatives and collaborate with leadership teams

• Help drive operational improvements related to scalability, customer satisfaction, and support efficiency

• Contribute to process automation initiatives using AI tools, prompt design, or workflow automation tools

• Improve support team productivity by implementing tools or processes that streamline day-to-day operations

 

 

Required Qualifications

• 2–7 years of direct experience in Support Operations within a SaaS company (not general customer service), including ownership of support process improvements, cross-functional projects, and operational workflows

• Must have experience working for a SaaS company

• Experience supporting SaaS products directly

• Experience owning projects end-to-end, including: project planning, stakeholder management, execution, rollout, and tracking outcomes/results

• Requires strong hands-on experience using Salesforce, including workflows, objects, reporting, and operational process improvements

• Experience using Jira or similar project management systems such as Asana, ClickUp, or comparable tools

• Must understand how to use project management systems to manage and track operational initiatives

• Strong analytical background with the ability to: identify trends, analyze operational data, perform root cause analysis, and translate findings into business actions

• Experience improving KPIs such as: CSAT, SLA adherence, resolution times, efficiency metrics, and cost improvements

• Requires strong understanding how to use AI beyond simple prompting, including: prompt design, workflow enhancement, automation, and process optimization

• Experience applying AI or automation tools to improve workflows, increase efficiency, and support operations in a business environment

• Comfortable managing multiple projects in a fast-paced environment

• Strong communication skills and ability to work cross-functionally across multiple departments

• Bonus: Experience supporting a global customer base

• Bonus: Experience building dashboards or reporting in tools such as Looker

• Bonus: Proven track record of improving KPIs (CSAT, SLA adherence, resolution time, cost efficiency)



Ideal Candidate Profile – Required

• “I led this project from start to finish.”

• “I built this process.”

• “I improved this workflow.”

• “I used Salesforce and automation to improve operations.”

• “I used AI to streamline part of our team’s process.”

• “I analyzed support data and identified where we needed to improve.”

 

TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

**Important Candidate Safety Notice**

This position has been verified and officially approved by TCWGlobal.

 

Please be aware that fraudulent recruiters and fake job postings may attempt to impersonate legitimate companies online. For your protection:

 

• Only trust communication from verified TCWGlobal representatives

• Ensure a TCWGlobal recruiter is present on all official phone or video interviews

• TCWGlobal will never request payment, gift cards, cryptocurrency, or sensitive banking information during the hiring process

• Do not share sensitive personal information with unverified individuals or suspicious third parties

• If you are unsure whether a posting or recruiter is legitimate, we encourage you to verify active opportunities directly through https://www.tcwglobal.com/client-jobs, or by contacting hello@tcwglobal.com

 

TCWGlobal is committed to protecting candidates and maintaining a safe, transparent, and professional hiring experience.

To apply: https://weworkremotely.com/remote-jobs/tcwglobal-support-operations-program-manager-saas-remote

Headquarters: BR
URL: http://luby.com.br

#VemPraLuby💙

Aqui você terá a oportunidade de:

• Evoluir em um ambiente de alta performance: Uma cultura onde o desenvolvimento é contínuo, com autonomia e envolvimento em projetos nacionais e internacionais que realmente testam suas habilidades e impulsionam seu potencial.
• Integrar um time apaixonado por tecnologia: Aqui, você vai trabalhar ao lado de talentos experientes em um ambiente colaborativo e disruptivo, utilizando as tecnologias mais avançadas do mercado.
• Deixar sua marca no mundo: Nossas soluções digitais impactam diretamente a vida de milhares de pessoas, e é a sua chance de ser parte ativa na construção de um futuro mais digital e conectado.
• Trabalhar de forma remota e com flexibilidade: Seja qual for o seu lugar, estamos prontos para te receber no nosso time!

Sua Missão:

Procuramos um Time Management Implementation Lead com um perfil híbrido raro: a visão organizada de um Project Manager combinada com o viés prático e a autoridade técnica de um Líder de Implantação. Não buscamos um gestor de projetos tradicional focado apenas em escopo e relatórios, mas sim alguém "mão na massa" (doer) capaz de estruturar e executar o passo a passo da implantação global de um sistema corporativo em nuvem.

Sua missão principal será liderar a entrega end-to-end da plataforma Replicon em múltiplos territórios internacionais. Você será responsável por liderar a execução técnica e delegar tarefas com propriedade para equipes de nuvem e engenharia. Por lidar com diferentes países, culturas e variações linguísticas, é obrigatório possuir inglês impecável (fala e escuta).

Nota de Perfil: Esta posição foca na gestão técnica de tarefas e entregas do projeto, e não na gestão tradicional de pessoas (sem liderança direta de recursos/subordinados).

Principais Atividades:

• Execução Prática End-to-End: Assumir o projeto de implantação da plataforma, estruturar o passo a passo lógico e garantir que a execução aconteça no dia a dia (hands-on).
• Delegação e Liderança Técnica: Direcionar e delegar tarefas com eficiência para a equipe técnica de engenharia/cloud, tirando dúvidas técnicas e garantindo a cadência do projeto.
• Implantação por Territórios: Conduzir a virada de chave do sistema Replicon em diferentes regiões/países, movendo-se de uma localidade para a outra à medida que as entregas evoluem.
• Ponto de Contato e Facilitação: Atuar como o principal elo entre as áreas técnicas internas, o fornecedor de software terceirizado e os stakeholders locais das unidades de negócio.
• Condução de Workshops: Pilotar e hospedar workshops, fóruns ad-hoc e reuniões técnicas para levantamento de requisitos de negócios e discussões de arquitetura.
• Governança e SLAs: Garantir que as implementações respeitem as políticas de governança globais, regras de segurança da informação (ISO 27001) e os acordos de nível de serviço (SLAs).

Requisitos essenciais:

• 5+ anos de experiência liderando iniciativas de transformação de TI, implantação de sistemas SaaS e gerenciamento de projetos de tecnologia.
• Experiência com a ferramenta Replicon (ou vivência sólida em ferramentas corporativas de Time Tracking/Workforce Management). Podem ser usadas opções com funcionalidades parecidas.
• Inglês Fluente/Avançado (Mandatório): Altíssima capacidade de compreensão de escuta (listening) e fala para interagir com múltiplos territórios globais e sotaques diversos.
• Bagagem técnica em infraestrutura e ambientes em nuvem (Cloud), necessária para dialogar com arquitetos e delegar tarefas ao time.
• Perfil dinâmico, proativo e com forte liderança executiva; perfis excessivamente passivos não performam bem neste escopo.
• Experiência em gestão de fornecedores (vendor management) e facilidade para atuar em organizações globais e multiculturais.

Será um diferencial:

• Experiência em projetos que envolvam políticas de governança financeira, RH (Capital Humano) ou segurança da informação corporativa (ISO 27001).
• Formação em TI, Engenharia ou áreas correlatas.

O que oferecemos:

Oportunidade no modelo CLT:

• Trabalho Remoto: Desfrute da flexibilidade de trabalhar de qualquer lugar do Brasil, com total autonomia e organização.
• Saúde e Bem estar: Plano de Saúde e Odontológico, Seguro de Vida e Wellhub (Gympass).
• +Educação: Descontos em cursos da FIAP e MBA USP Esalq para você continuar aprendendo e se desenvolvendo.
• Ajuda de Custo: Vale refeição (Caju) e Auxílio Home Office.
• Diferenciais exclusivos: Descontos em lojas Multilaser, bonificação por indicação de profissionais e negócios.

Saiba mais sobre cultura, diferenciais e como é ser um #Luber em nossa Página de Carreiras!

To apply: https://weworkremotely.com/remote-jobs/luby-profissional-lider-de-implantacao-remoto

Description

Join Tether and Shape the Future of Digital Finance

At Tether, we’re not just building products, we’re pioneering a global financial revolution. Our cutting-edge solutions empower businesses—from exchanges and wallets to payment processors and ATMs—to seamlessly integrate reserve-backed tokens across blockchains. By harnessing the power of blockchain technology, Tether enables you to store, send, and receive digital tokens instantly, securely, and globally, all at a fraction of the cost. Transparency is the bedrock of everything we do, ensuring trust in every transaction.

Innovate with Tether

Tether Finance: Our innovative product suite features the world’s most trusted stablecoin, USDT, relied upon by hundreds of millions worldwide, alongside pioneering digital asset tokenization services.

But that’s just the beginning:

Tether Power: Driving sustainable growth, our energy solutions optimize excess power for Bitcoin mining using eco-friendly practices in state-of-the-art, geo-diverse facilities.

Tether Data: Fueling breakthroughs in AI and peer-to-peer technology, we reduce infrastructure costs and enhance global communications with cutting-edge solutions like KEET, our flagship app that redefines secure and private data sharing.

Tether Education: Democratizing access to top-tier digital learning, we empower individuals to thrive in the digital and gig economies, driving global growth and opportunity.

Tether Evolution: At the intersection of technology and human potential, we are pushing the boundaries of what is possible, crafting a future where innovation and human capabilities merge in powerful, unprecedented ways.

Why Join Us?

Our team is a global talent powerhouse, working remotely from every corner of the world. If you’re passionate about making a mark in the fintech space, this is your opportunity to collaborate with some of the brightest minds, pushing boundaries and setting new standards. We’ve grown fast, stayed lean, and secured our place as a leader in the industry.

If you have excellent English communication skills and are ready to contribute to the most innovative platform on the planet, Tether is the place for you.

Are you ready to be part of the future?

About the job

We are looking for a highly organized and culturally agile Expansion Events Coordinator to drive the physical presence of our Expansion Team. In this role you will be the operational backbone for our international growth, serving as a critical partner to our Expansion Managers in each country.

You will play a pivotal role in the end-to-end execution of a diverse event portfolio, ranging from conferences, workshops, summits and brand sponsorships to large-scale international conferences. Notably, you will provide direct support for the department, ensuring these world-class gatherings are executed with precision.

Responsibilities

• End-to-End Execution: Lead the coordination of international events from initial concept and booth design through to on-site execution and post-event reporting.

• Stakeholder Management: Act as the primary liaison between global venues, vendors, and internal stakeholders to ensure seamless service delivery.

• Logistics & Operations: Master the “fine print” by managing complex calendars, scheduling cross-functional meetings, overseeing intricate travel, event logistics, Finance & Budget coordination.

• Financial Oversight: Support the Expansion Team with budget reconciliation, expense tracking, and detailed performance reporting.

• Internal Logistics: Manage calendars, schedule meetings, and coordinate travel logistics.

• Global Communication: Manage both internal and external communications, ensuring the brand voice is consistent across English and Spanish-speaking markets.

Requirements

• Bachelor’s Degree in Event Management or Bachelor’s Degree in Hospitality & Tourism Management

• A willingness and availability to travel when required.

• Experience: 5+ years of proven success in global corporate events or the professional event industry.

• Linguistic Versatility: Native or full professional proficiency in English and Spanish is required. (Bonus points if you speak Italian).

• Tech-Savviness: Advanced proficiency in Google Suite and Microsoft Office, with the ability to quickly adopt new project management tools.

• A solid grasp of budgeting, invoicing, and expense management.

• Adaptability: A “no task too big or small” mindset, comfortable moving from high-level sponsorship strategy to the ground-level execution.

Important information for candidates

Recruitment scams have become increasingly common. To protect yourself, please keep the following in mind when applying for roles:

• Apply only through our official channels. We do not use third-party platforms or agencies for recruitment unless clearly stated. All open roles are listed on our official careers page: https://tether.recruitee.com/

• Verify the recruiter’s identity. All our recruiters have verified LinkedIn profiles. If you’re unsure, you can confirm their identity by checking their profile or contacting us through our website.

• Be cautious of unusual communication methods. We do not conduct interviews over WhatsApp, Telegram, or SMS. All communication is done through official company emails and platforms.

• Double-check email addresses. All communication from us will come from emails ending in @ tether.to or @ tether.io

• We will never request payment or financial details. If someone asks for personal financial information or payment at any point during the hiring process, it is a scam. Please report it immediately.

When in doubt, feel free to reach out through our official website.

Description

Join Tether and Shape the Future of Digital Finance

At Tether, we’re not just building products, we’re pioneering a global financial revolution. Our cutting-edge solutions empower businesses—from exchanges and wallets to payment processors and ATMs—to seamlessly integrate reserve-backed tokens across blockchains. By harnessing the power of blockchain technology, Tether enables you to store, send, and receive digital tokens instantly, securely, and globally, all at a fraction of the cost. Transparency is the bedrock of everything we do, ensuring trust in every transaction.

Innovate with Tether

Tether Finance: Our innovative product suite features the world’s most trusted stablecoin, USDT, relied upon by hundreds of millions worldwide, alongside pioneering digital asset tokenization services.

But that’s just the beginning:

Tether Power: Driving sustainable growth, our energy solutions optimize excess power for Bitcoin mining using eco-friendly practices in state-of-the-art, geo-diverse facilities.

Tether Data: Fueling breakthroughs in AI and peer-to-peer technology, we reduce infrastructure costs and enhance global communications with cutting-edge solutions like KEET, our flagship app that redefines secure and private data sharing.

Tether Education: Democratizing access to top-tier digital learning, we empower individuals to thrive in the digital and gig economies, driving global growth and opportunity.

Tether Evolution: At the intersection of technology and human potential, we are pushing the boundaries of what is possible, crafting a future where innovation and human capabilities merge in powerful, unprecedented ways.

Why Join Us?

Our team is a global talent powerhouse, working remotely from every corner of the world. If you’re passionate about making a mark in the fintech space, this is your opportunity to collaborate with some of the brightest minds, pushing boundaries and setting new standards. We’ve grown fast, stayed lean, and secured our place as a leader in the industry.

If you have excellent English communication skills and are ready to contribute to the most innovative platform on the planet, Tether is the place for you.

Are you ready to be part of the future?

About the job

We are looking for a highly organized and culturally agile Expansion Events Coordinator to drive the physical presence of our Expansion Team. In this role you will be the operational backbone for our international growth, serving as a critical partner to our Expansion Managers in each country.

You will play a pivotal role in the end-to-end execution of a diverse event portfolio, ranging from conferences, workshops, summits and brand sponsorships to large-scale international conferences. Notably, you will provide direct support for the department, ensuring these world-class gatherings are executed with precision.

Responsibilities

• End-to-End Execution: Lead the coordination of international events from initial concept and booth design through to on-site execution and post-event reporting.

• Stakeholder Management: Act as the primary liaison between global venues, vendors, and internal stakeholders to ensure seamless service delivery.

• Logistics & Operations: Master the “fine print” by managing complex calendars, scheduling cross-functional meetings, overseeing intricate travel, event logistics, Finance & Budget coordination.

• Financial Oversight: Support the Expansion Team with budget reconciliation, expense tracking, and detailed performance reporting.

• Internal Logistics: Manage calendars, schedule meetings, and coordinate travel logistics.

• Global Communication: Manage both internal and external communications, ensuring the brand voice is consistent across English and Spanish-speaking markets.

Requirements

• Bachelor’s Degree in Event Management or Bachelor’s Degree in Hospitality & Tourism Management

• A willingness and availability to travel when required.

• Experience: 5+ years of proven success in global corporate events or the professional event industry.

• Linguistic Versatility: Native or full professional proficiency in English and Spanish is required. (Bonus points if you speak Italian).

• Tech-Savviness: Advanced proficiency in Google Suite and Microsoft Office, with the ability to quickly adopt new project management tools.

• A solid grasp of budgeting, invoicing, and expense management.

• Adaptability: A “no task too big or small” mindset, comfortable moving from high-level sponsorship strategy to the ground-level execution.

Important information for candidates

Recruitment scams have become increasingly common. To protect yourself, please keep the following in mind when applying for roles:

• Apply only through our official channels. We do not use third-party platforms or agencies for recruitment unless clearly stated. All open roles are listed on our official careers page: https://tether.recruitee.com/

• Verify the recruiter’s identity. All our recruiters have verified LinkedIn profiles. If you’re unsure, you can confirm their identity by checking their profile or contacting us through our website.

• Be cautious of unusual communication methods. We do not conduct interviews over WhatsApp, Telegram, or SMS. All communication is done through official company emails and platforms.

• Double-check email addresses. All communication from us will come from emails ending in @ tether.to or @ tether.io

• We will never request payment or financial details. If someone asks for personal financial information or payment at any point during the hiring process, it is a scam. Please report it immediately.

When in doubt, feel free to reach out through our official website.

Dossier is a fast-growing SaaS Healthcare software company looking to solve the inefficiencies in maintaining employee competencies for health systems and hospitals.

We are looking for a bright and passionate Implementation Specialist to play a pivotal role in the growth of our company. This role is responsible for the end-to-end process of customer implementation projects, from onboarding, system configuration, to successfully leading the project through the Go-Live phase. The Implementation Specialist collaborates with internal and external cross-functional teams, engages with customers, and leverages technical and project management skills to drive successful outcomes.

Requirements

Job Responsibilities

• Take ownership of customer implementation projects from Kick-Off to Go-Live, ensuring all tasks are executed efficiently, timelines are met, project goals are achieved, and expectations are exceeded
• Create and maintain comprehensive project documentation, including project plans, status reports, and user guides, to ensure transparency and knowledge sharing
• Collaborate with customers to understand their specific requirements and objectives, translating them into appropriate product configurations
• Train customers on the use of the software, including best practices and workflow optimization
• Establish and maintain strong and effective relationships with customers, serving as the main point of contact throughout the implementation process
• Coordinate collaboratively with internal teams to meet project milestones
• Ensure a smooth transition from implementation to Customer Success
  
  

Qualifications

• Bachelor's degree - Nursing Informatics degree a PLUS
• 2+ years software implementation experience
• Prior experience in a healthcare or health IT environment strongly preferred
  
  

Skills

• Project Management
• Critical thinking and problem-solving
• Strong time management and organization
• Excellent verbal and written communication
• Empathy
• Customer Service mindset and focus
• Curiosity and self-motivation
• Confidence and resilience
  
  

Benefits

We are expanding rapidly in the US and you get the chance to start at the ground floor helping us scale! How fun is THAT?!?!

401(k), Unlimited PTO, Health Insurance and....

100% remote! You can work from ANYWHERE!

Salary Range: $50,000-$60,000 per year

Dossier is a fast-growing SaaS Healthcare software company looking to solve the inefficiencies in maintaining employee competencies for health systems and hospitals.

We are looking for a bright and passionate Implementation Specialist to play a pivotal role in the growth of our company. This role is responsible for the end-to-end process of customer implementation projects, from onboarding, system configuration, to successfully leading the project through the Go-Live phase. The Implementation Specialist collaborates with internal and external cross-functional teams, engages with customers, and leverages technical and project management skills to drive successful outcomes.

Requirements

Job Responsibilities

• Take ownership of customer implementation projects from Kick-Off to Go-Live, ensuring all tasks are executed efficiently, timelines are met, project goals are achieved, and expectations are exceeded
• Create and maintain comprehensive project documentation, including project plans, status reports, and user guides, to ensure transparency and knowledge sharing
• Collaborate with customers to understand their specific requirements and objectives, translating them into appropriate product configurations
• Train customers on the use of the software, including best practices and workflow optimization
• Establish and maintain strong and effective relationships with customers, serving as the main point of contact throughout the implementation process
• Coordinate collaboratively with internal teams to meet project milestones
• Ensure a smooth transition from implementation to Customer Success
  
  

Qualifications

• Bachelor's degree - Nursing Informatics degree a PLUS
• 2+ years software implementation experience
• Prior experience in a healthcare or health IT environment strongly preferred
  
  

Skills

• Project Management
• Critical thinking and problem-solving
• Strong time management and organization
• Excellent verbal and written communication
• Empathy
• Customer Service mindset and focus
• Curiosity and self-motivation
• Confidence and resilience
  
  

Benefits

We are expanding rapidly in the US and you get the chance to start at the ground floor helping us scale! How fun is THAT?!?!

401(k), Unlimited PTO, Health Insurance and....

100% remote! You can work from ANYWHERE!

Salary Range: $50,000-$60,000 per year

Headquarters: Remote - Australia
URL: http://gensler.com

Your Role

You will direct multidisciplinary design teams and specialist consultants on the industry's most influential projects. From world-class stadiums to immersive live entertainment venues, you will oversee the intersection of complex architecture and the electric energy of a live crowd.

As a Senior Design Manager at Gensler, you will lead the delivery of sports and entertainment projects, working hands‑on across all project phases from concept through completion. You act as the central point of coordination between clients and multidisciplinary teams, helping shape project strategy while maintaining momentum, quality, and alignment with client objectives.

Operating with a high degree of autonomy, you are responsible for overall project execution, including managing client relationships, coordinating consultants, contractors, and authorities, and ensuring successful outcomes. As the primary client contact, you drive communication, mentor junior team members, and uphold Gensler’s design excellence and standards throughout the life of each project.

This position will be based in Melbourne.

What You Will Do

• Lead design and project management, ensuing alignment with client goals and firm standards.
• Drive the project delivery during all phases of the project ensuring milestones and deliverables are met
• Develop and maintain project schedules, budgets, and work plans to guide successful delivery
• Lead relationships with the client, contractor, agencies, as well as engineering and specialty consultants
• Prepare and review proposals, contracts, and consultant agreements to establish clear scope and expectations.
• Track internal project financial metrics and coordinate with the accounting team on invoicing
• Participate in marketing and business development including, proposal development, and project interviews
• Manage mid-size to large project teams, assign and monitor completion of tasks
• Support mentorship of junior staff
• Oversee the coordination and document preparation for the project and provide quality assurance via review of project documentation

Your Qualifications

• 12+ years of project/design management experience in an architecture firm
• Bachelor’s Degree or higher in Architecture
• Extensive experience in all phases of architectural projects, preferrably for sport stadium, training facilities, and entertainment venues
• Ability to provide excellent client service and assure project profitability
• Desire to lead teams and to mentor junior staff
• High level of architecture competence and expertise in mixed-use developments
• High level of knowledge of state and local building codes, including accessibility
• Sustainable design experience, with a preference for hands-on LEED project participation and accreditation
• Exceptional written and verbal communication skills, with the ability to distill complex design concepts into compelling narratives for client presentations, consultant coordination, and internal team alignment
• Proficiency in Microsoft Office (Word, Excel, Outlook, Teams, and Project), AutoCAD and/or Revit

Life at Gensler

As a people-first organization, we are as committed to enjoying life as we are to delivering best-in-class design. From internal design competitions to research grants to “Well-being Week,” our offices reflect our people’s diverse interests.

We encourage every person at Gensler to lead a healthy and balanced life. We offer profit sharing and twice annual bonus opportunities.

As part of the firm’s commitment to licensure and professional development, Gensler offers reimbursement for certain professional licenses and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programs or classes. We view our professional development programs as strategic investments in our future.

To apply: https://weworkremotely.com/remote-jobs/gensler-design-manager-sports-entertainment-senior

Who We Are; What We Do; Where We’re Going

Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries.

Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security.

With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You’ll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity.

If you think you would be the right person to join our team working towards this goal, we would love to hear from you!

Role Overview

We are looking for an Engineering Manager to build, develop, and partner with a growing team of 5-10 ML Engineers working on AI systems that power our digital forensics capabilities. You’ll be responsible for hiring, coaching, career development, and performance; raising the bar on AI/ML craft by shaping standards, developing engineers, and building a strong community of practice across the team.

Distributed across Canada and Sweden, our MLEs work in cross-functional groups alongside Software Engineers and SDETs, and are organized around missions like Search and Enrichment rather than by technical discipline. As part of the AI Engineering leadership team, you’ll work alongside peers to build cohesion across those groups, partner with Tech Leads to shape how we approach difficult technical problems, and collaborate with Product and UX to make sure the team is solving the right problems for our users.

From building AI that investigators can trust to turn months of case work into days, to figuring out what ‘good’ looks like when users are searching for a needle in a haystack they’ve never seen before, our team works on challenging and meaningful problems. If these are the kinds of problems that interest you, then you will feel at home on this team!

What You’ll Do

• Drive operational excellence. Stay accountable for what the team ships, and continuously improve how we work by building frameworks for efficient, high-quality delivery. Protect team autonomy by bringing clarity and keeping decision making complexity low.

• Guide technical execution. Stay close enough to the technical work to ask sharp questions, spot risks, and help the team weigh trade-offs. Partner with Tech Leads to ensure complex initiatives have the right direction, and that our systems are adaptable and aligned with long-term goals.

• Coach and grow engineers on the team. Help them scope ambiguous projects, navigate tough technical trade-offs, and prepare for high-stakes conversations. Create opportunities for them to take ownership and expand their impact, and support them through clear, actionable feedback.

• Foster a culture of experimentation. Create an environment where the team can safely share and test ideas, measure results, and learn quickly from each other and our data to keep pace in a rapidly evolving space.

• Lead with context and collaboration. Work across Product, UX, and engineering leadership to align roadmap goals with team capacity and ensure the team is solving the right problems for our users.

• Nurture a high-performing, distributed team. Evolve our processes and communication patterns to enhance our distributed collaboration while maintaining a high level of trust within the team. Leverage our time zone coverage in Canada (ET/MT) and Sweden (CET) as an advantage, not a constraint to overcome.

• Drive thoughtful AI-assisted development practices. Figure out where AI development tools accelerate the team versus where they create risk, and raise our standards accordingly. Cut through the noise to determine what adds real value vs. what is only hype.

What We’re Looking For

We are looking for a leader who combines genuine passion for developing people with enough AI/ML depth to coach effectively, weigh in on technical trade-offs, and raise the bar on our practices. We care more about demonstrated impact and capabilities than whether you check every box.

• 3+ years managing or leading teams of engineers, with a track record of building healthy teams, delivering results, and coaching people through growth (regardless of title);

• Hands-on experience building applied AI/ML systems. Enough to understand what good looks like, evaluate technical judgment, and have credible conversations on technical topics with the team;

• A genuine coaching mindset. You find satisfaction in other people’s growth, give direct and useful feedback, and have coached Senior and Staff-level engineers; people who don’t need hand-holding but benefit from thoughtful partnership;

• Sound technical judgment. You can navigate complex decisions, weigh trade-offs, and help teams move toward adaptable, maintainable solutions, even when the right answer isn’t obvious;

• Strong cross-functional instincts. You communicate clearly with engineers, PMs, UX, and leadership, and understand that your job is to make the whole system work, not just to deliver features;

• Experience working effectively across distributed teams. You understand that “remote” and “distributed” are different things, and know how to build cohesion when people aren’t in the same room;

• Familiarity with AI-assisted development tools and a perspective on how to effectively integrate them into engineering workflows and team practices;

• Bachelor’s degree in Computer Science, Computer Engineering, or a related technical field; or equivalent practical experience.

Nice to Have Skills

• Experience in high-stakes domains (security, healthcare, legal) where correctness matters;

• Experience with AI/ML in constrained deployment models (on-prem, edge, air-gapped);

• Experience building and operating scalable, distributed systems;

• Familiarity with MLOps tooling (e.g., experiment tracking, model versioning, CI/CD for ML).

Compensation & Benefits

The Compensation range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you.  If the compensation structure for the role includes an incentive component (i.e. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable).

784,000 - 1,250,000 (SEK) a year

Salary range (min - max)

Position Type: New position

Magnet is proud to offer benefits such as:

- Generous time off policies

- Competitive compensation

- Volunteer opportunities

- Reward and recognition programs

- Employee committees & resource groups

- Healthcare and retirement benefits

Indicators of Success

We’re looking for someone who checks off most, but not all, of the boxes listed in “skills and experiences”.  It’s more important to us to find candidates who can display indicators of success through skills they have developed and experiences they have been a part of, than to find folks who have “been there, done that”.  We want to be part of your development journey, and we’ll learn as much from you as you learn from us.

How We Work

At Magnet Forensics, we take a hybrid-flexible approach to support your productivity and work-life balance. If you’re within a comfortable travel distance to one of our offices, you’ll occasionally join us in person. How often you’ll come in depends on your department and team needs, typically ranging from weekly to monthly. These in-person moments help us build stronger connections, spark new ideas, and celebrate our successes together. Most days, you can choose what works best for you, while staying in tune with your team’s goals.

We’re excited to welcome you to our team and look forward to achieving great things together - both in the office and wherever you work best!

The Most Important Thing

We’re looking for candidates that can provide examples of how they have demonstrated Magnet CODE in their previous experiences:

CARE– We care about each other and our mission to make a difference in the world.

OWN – We are accountable for our results – while never forgetting to act with integrity, empathy, and respect.

DEDICATE – We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect.

EVOLVE – We are constantly innovating and exploring new ways to work together to make an impact with our work.

Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you’re interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways.

Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. Please contact [email protected] should you require any accommodations.

All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position’s job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment.

US Applicants: Magnet Forensics participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Magnet Forensics handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here .

Magnet does not use artificial intelligence (defined as a machine-based system that infers from input to generate outputs such as predictions, content, recommendations, or decisions) for screening, assessing, or selecting applicants. Should this practice change, we will update this disclosure accordingly.

Who We Are; What We Do; Where We’re Going

Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries.

Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security.

With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You’ll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity.

If you think you would be the right person to join our team working towards this goal, we would love to hear from you!

Role Overview

We are looking for an Engineering Manager to build, develop, and partner with a growing team of 5-10 ML Engineers working on AI systems that power our digital forensics capabilities. You’ll be responsible for hiring, coaching, career development, and performance; raising the bar on AI/ML craft by shaping standards, developing engineers, and building a strong community of practice across the team.

Distributed across Canada and Sweden, our MLEs work in cross-functional groups alongside Software Engineers and SDETs, and are organized around missions like Search and Enrichment rather than by technical discipline. As part of the AI Engineering leadership team, you’ll work alongside peers to build cohesion across those groups, partner with Tech Leads to shape how we approach difficult technical problems, and collaborate with Product and UX to make sure the team is solving the right problems for our users.

From building AI that investigators can trust to turn months of case work into days, to figuring out what ‘good’ looks like when users are searching for a needle in a haystack they’ve never seen before, our team works on challenging and meaningful problems. If these are the kinds of problems that interest you, then you will feel at home on this team!

What You’ll Do

• Drive operational excellence. Stay accountable for what the team ships, and continuously improve how we work by building frameworks for efficient, high-quality delivery. Protect team autonomy by bringing clarity and keeping decision making complexity low.

• Guide technical execution. Stay close enough to the technical work to ask sharp questions, spot risks, and help the team weigh trade-offs. Partner with Tech Leads to ensure complex initiatives have the right direction, and that our systems are adaptable and aligned with long-term goals.

• Coach and grow engineers on the team. Help them scope ambiguous projects, navigate tough technical trade-offs, and prepare for high-stakes conversations. Create opportunities for them to take ownership and expand their impact, and support them through clear, actionable feedback.

• Foster a culture of experimentation. Create an environment where the team can safely share and test ideas, measure results, and learn quickly from each other and our data to keep pace in a rapidly evolving space.

• Lead with context and collaboration. Work across Product, UX, and engineering leadership to align roadmap goals with team capacity and ensure the team is solving the right problems for our users.

• Nurture a high-performing, distributed team. Evolve our processes and communication patterns to enhance our distributed collaboration while maintaining a high level of trust within the team. Leverage our time zone coverage in Canada (ET/MT) and Sweden (CET) as an advantage, not a constraint to overcome.

• Drive thoughtful AI-assisted development practices. Figure out where AI development tools accelerate the team versus where they create risk, and raise our standards accordingly. Cut through the noise to determine what adds real value vs. what is only hype.

What We’re Looking For

We are looking for a leader who combines genuine passion for developing people with enough AI/ML depth to coach effectively, weigh in on technical trade-offs, and raise the bar on our practices. We care more about demonstrated impact and capabilities than whether you check every box.

• 3+ years managing or leading teams of engineers, with a track record of building healthy teams, delivering results, and coaching people through growth (regardless of title);

• Hands-on experience building applied AI/ML systems. Enough to understand what good looks like, evaluate technical judgment, and have credible conversations on technical topics with the team;

• A genuine coaching mindset. You find satisfaction in other people’s growth, give direct and useful feedback, and have coached Senior and Staff-level engineers; people who don’t need hand-holding but benefit from thoughtful partnership;

• Sound technical judgment. You can navigate complex decisions, weigh trade-offs, and help teams move toward adaptable, maintainable solutions, even when the right answer isn’t obvious;

• Strong cross-functional instincts. You communicate clearly with engineers, PMs, UX, and leadership, and understand that your job is to make the whole system work, not just to deliver features;

• Experience working effectively across distributed teams. You understand that “remote” and “distributed” are different things, and know how to build cohesion when people aren’t in the same room;

• Familiarity with AI-assisted development tools and a perspective on how to effectively integrate them into engineering workflows and team practices;

• Bachelor’s degree in Computer Science, Computer Engineering, or a related technical field; or equivalent practical experience.

Nice to Have Skills

• Experience in high-stakes domains (security, healthcare, legal) where correctness matters;

• Experience with AI/ML in constrained deployment models (on-prem, edge, air-gapped);

• Experience building and operating scalable, distributed systems;

• Familiarity with MLOps tooling (e.g., experiment tracking, model versioning, CI/CD for ML).

Compensation & Benefits

The Compensation range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you.  If the compensation structure for the role includes an incentive component (i.e. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable).

784,000 - 1,250,000 (SEK) a year

Salary range (min - max)

Position Type: New position

Magnet is proud to offer benefits such as:

- Generous time off policies

- Competitive compensation

- Volunteer opportunities

- Reward and recognition programs

- Employee committees & resource groups

- Healthcare and retirement benefits

Indicators of Success

We’re looking for someone who checks off most, but not all, of the boxes listed in “skills and experiences”.  It’s more important to us to find candidates who can display indicators of success through skills they have developed and experiences they have been a part of, than to find folks who have “been there, done that”.  We want to be part of your development journey, and we’ll learn as much from you as you learn from us.

How We Work

At Magnet Forensics, we take a hybrid-flexible approach to support your productivity and work-life balance. If you’re within a comfortable travel distance to one of our offices, you’ll occasionally join us in person. How often you’ll come in depends on your department and team needs, typically ranging from weekly to monthly. These in-person moments help us build stronger connections, spark new ideas, and celebrate our successes together. Most days, you can choose what works best for you, while staying in tune with your team’s goals.

We’re excited to welcome you to our team and look forward to achieving great things together - both in the office and wherever you work best!

The Most Important Thing

We’re looking for candidates that can provide examples of how they have demonstrated Magnet CODE in their previous experiences:

CARE– We care about each other and our mission to make a difference in the world.

OWN – We are accountable for our results – while never forgetting to act with integrity, empathy, and respect.

DEDICATE – We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect.

EVOLVE – We are constantly innovating and exploring new ways to work together to make an impact with our work.

Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you’re interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways.

Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. Please contact [email protected] should you require any accommodations.

All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position’s job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment.

US Applicants: Magnet Forensics participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Magnet Forensics handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here .

Magnet does not use artificial intelligence (defined as a machine-based system that infers from input to generate outputs such as predictions, content, recommendations, or decisions) for screening, assessing, or selecting applicants. Should this practice change, we will update this disclosure accordingly.

GiveDirectly has delivered more than $1B in cash directly to 2+ million people living in poverty across 15 countries since 2011. We believe cash transfers are one of the most scalable, cost-effective, and dignified forms of aid, with the research to back it up. Our work has been covered by The Economist, NPR, TED, and The Washington Post. We are one of Time100’s Most Influential Companies of 2026.

Our culture is candid, analytical, and non-hierarchical. We support high ownership and real professional growth. Curious about what it’s really like to work here? Read our values and hear from the people who do. If they resonate, this could be a great fit!

Location: This role is fully remote but must overlap with an East Africa timezone by at least 4 hours. We are unable to sponsor or take over sponsorship of employment Visas in the U.S. or U.K. at this time.

Priority Application Deadline: June 12, 2026

About this role

GiveDirectly is experiencing an exciting period of growth and is looking to hire a Flex Senior Manager to lead programming across the countries in which we operate. In this role, you will be crucial in developing opportunities for new business, building partnerships, and designing, launching, and managing new and existing programs. This is an opportunity to drive impact and innovation in the cash sector when cash is receiving unprecedented attention and interest in the public eye.

Travel: You will be expected to travel on short notice and might need to spend significant time in any of GiveDirectly’s countries of operation.

Internal note: Members of the Internal Audit may apply to this role

Reports to: Chief of Staff, Programs

Level: SM

Travel Requirement: You will be expected to travel on short notice and might need to spend significant time in any of GiveDirectly’s countries of operation. Estimated travel is ~50-60%

What you’ll do:

End-to-end project management

• Own a rich project management plan and coordinate with stakeholders to ensure successful end-to-end execution
• Design operational models for new programs, including assessing trade-offs of different design decisions (e.g., targeting, payments, customer service)
• Define, track, and report operational and efficiency metrics
• Dynamically identify operational vulnerabilities (e.g. fraud, brand risk etc) and create solutions to de-risk
• Directly supervise multi-layered teams whose responsibilities include field team hiring and management, operations quality assurance, and business diligence support

Project and People Management

• Lead cross-functional project teams, managing internal stakeholders and ensuring strong delivery of projects
• Directly manage one or more Managers to deliver high-quality operations and programming
• Create a strong team culture rooted in GD’s values. Cultivate and grow exceptional talent.
• Establish and maintain high-quality relationships with donors and operational partners
• Drive communication and alignment across a variety of internal and external stakeholders, including GD senior management, donors, operational partners, researchers, and payment providers

New business development

• Contribute to project design and project-manage new opportunities
• Scope new markets, including operational diligence, feasibility, and risk assessments for pilots and inbound proposal
• Identify and pursue fundraising opportunities for new programs
• Collaborate with partnerships team to create content to drive donor conversations and position GiveDirectly as a leader in the global cash space

What you’ll bring:

• Exceptional alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity. We welcome and strongly encourage applications from candidates who have personal or professional experience in the low-income and/or historically marginalized communities that we serve.
• 4-7+ years of work experience in a problem-solving heavy role (field management, consulting, analytics)
• Exceptional ability to work analytically through complex operational questions & run robust analyses to inform management and programming decisions
• Strong communications skills, including speaking, writing, presenting, and negotiating across diverse audiences
• Enthusiasm for dynamic  environments, which may lack a pre-defined playbook for success and involve significant “learning by doing”
• Ability to approach tasks with resourcefulness and to work in a highly self-directed manner
• Ability to manage day-to-day operations while simultaneously building more robust, efficient systems
• Experience and high comfort level working in developing-country or high-risk settings

Desired Skills and Experiences

• Understanding the context in our countries of operation  strongly preferred
• Experience working in conflict settings
• Fluency in multiple other GiveDirectly working languages (French, Portuguese)

Compensation

At GiveDirectly, we strive to pay our employees generously and equitably. We use an accredited third party salary aggregator to calculate what we believe to be competitive pay based on role, location, and cost of living. We also have a no negotiation policy to ensure we are paying staff equitably across roles. Read more about our compensation philosophy here.

Unless otherwise noted, the benefits stipend may be used to cover benefits or taken as additional taxable income.

United States

• Base Salary: $109,200
• Bonus at Target Performance: 10% (~$10,920, with potential for upside. For reference, with the organization’s current performance multiplier, this amount would be $12,776 in 2025)
• Estimated Total Compensation at Target: $120,120+
• Annual Benefits Stipend: $21,393

United Kingdom

• Base Salary: £71,400
• Bonus at Target Performance: 10% (~£7,140, with potential for upside. For reference, with the organization’s current performance multiplier, this amount would be £8,354 in 2025)
• Estimated Total Compensation at Target: £78,540+
• Annual Benefits Stipend: £2,760

Kenya

• Base Salary: $77,500
• Bonus at Target Performance: 10% (~$7,750, with potential for upside. For reference, with the organization’s current performance multiplier, this amount would be $9,068 in 2025)
• Estimated Total Compensation at Target: $85,250+
• Annual Benefits Stipend: $8,453

Why work at GiveDirectly?

At GiveDirectly, we work to ensure that you have everything you need to excel in your role and on your team, including:

• A supportive team that works hard and cares hard
• A robust health benefits plan (exact details will vary by country)
• Flexible paid time off that staff is encouraged to take
• Allowances for desk set-up and learning and development

This role is fully remote, so if you are not based in the US, UK or Kenya, we will share an estimated salary benchmark for the country you are based in during the hiring process.

#LI-REMOTE

Employment setup

This is a full-time, permanent position operated on a remote basis. Arabian Private Holdings is a Saudi Arabian firm, and this role is conducted as a remote engagement. Candidates should be based in Bulgaria or within a neighboring region to ensure manageable timezone overlap. You must already possess the legal right to work in your current country of residence. While the firm is headquartered in Riyadh, the day to day work for this role involves direct support for a specific project involving an international logistics firm with active operations in Bulgaria. We require a minimum of five hours overlap with the Saudi Arabia workday (UTC+3). This role is paid and includes professional development through direct work with the firm principals. The hiring process involves an initial review of written materials, a logical reasoning assessment, and two rounds of video interviews.

About the role

The Project Assistant provides the organizational backbone for our client mandates, ensuring that administrative tasks do not hinder the progress of our strategic work. This position exists to manage the flow of information between the principals and our clients, specifically as we coordinate a governance review for an international logistics firm. It is a necessary function that allows our senior partners to stay focused on high level analysis while you maintain the structured documentation required for successful project delivery.

About Arabian Private Holdings

Arabian Private Holdings operates on the principle that many corporate problems are solved through direct attention rather than large teams of junior staff. We work with family groups, listed corporations, and government entities to provide honest, independent advice on strategy and portfolio Management. Our structure is principal led: every client receives the direct focus of the people accountable for the results. We avoid complex hierarchies and focus on providing a clear view of business performance. We are a remote firm, choosing to prioritize the quality of our thought and the strength of our relationships over physical office presence.

What you will do

• Maintain and update project schedules to track the completion of specific milestones for our logistics sector clients.
• Coordinate meetings and prepare briefing notes that summarize the key points discussed during partner sessions.
• Conduct basic desk research on industry trends and regulatory changes within the logistics and transport sectors.
• Draft initial versions of project reports, ensuring that the grammar and formatting meet the firm standards.
• Keep our internal document folders organized so that all versions of a mandate are easily accessible to the principals.
• Follow up on information requests sent to client teams to ensure data is received on time for our weekly reviews.
• Monitor specific project emails and flag urgent requests that require immediate principal attention.
• Prepare presentation slides based on handwritten notes or rough drafts provided by the partners.

What we are looking for

• A high degree of written precision and the ability to summarize complex information into simple sentences.
• Comfortable using standard office tools such as Microsoft Word, Excel, and shared document platforms.
• Logical rigor in organizing tasks and a preference for order and structure in your daily work.
• Eager to learn about corporate governance and how large holding companies operate.
• Familiar with the basic concepts of project coordination and managing deadlines.
• Able to work independently in a remote environment while keeping the team updated on progress.
• Some exposure to business environments through internships or previous entry level office roles.

How we work

We operate as a lean, remote team that values quiet productivity and direct communication. Our way of working is built on trust and the assumption that everyone is capable of managing their own schedule to meet deadlines. We do not believe in unnecessary meetings or long email threads: we prefer brief, clear updates. Because we are a principal led firm, you will have regular interactions with senior partners who will provide guidance on your work. We focus on getting the work right the first time and take pride in the accuracy of our documentation. This role offers an environment where your contributions have a visible effect on the outcome of a mandate.

What the role offers

• Broad exposure to the decision making processes of major international holding companies.
• Flexible remote working that allows you to manage your time without a commute.
• Direct mentoring from experienced partners who are leaders in their respective fields.
• Training in professional writing and the development of structured logical thinking.
• The opportunity to support a high priority project for an international logistics client.
• A stable, full time position within a professional firm that values quality over volume.