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Handles customer inquiries, produces quotes, and manages account information across multiple channels to support sales and operations globally.
LGC Standards is a division of LGC Group, the UKâs designated National Measurement Institute for chemical and bioanalytical measurements. We are a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs in more than 120 countries worldwide. We use our expertise to produce to the highest standards, including ranges produced under ISO/IEC 17025 and accredited to ISO 17034. Our wide range of reference materials and proficiency testing schemes is complemented by our experience in outsourcing and customs, enabling us to adapt quickly to provide tailored solutions that meet our customersâ analytical needs. We innovate and apply science in order to ensure the safety and integrity of products and services, in line with our vision of science for a safer world.
Are you passionate about delivering world-class customer experiences? Ready to be part of a dynamic team that supports clients in over 180 countries? Weâre looking for driven, service-oriented professionals to join us in Ĺomianki, Poland (Hybrid Role with only 2-3 days a week in the office) and make a lasting impact on customer satisfaction worldwide.
At our company, customer service isnât just a departmentâitâs the heart of our business. Youâll play a key role in managing and resolving inquiries, from initial outreach to final follow-up, working in both Polish and English. This is a role for problem-solvers, clear communicators, and those who thrive in collaborative settings.
ABOUT LGC:
LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customersâ products and workflows and are valued for their performance, quality, and range.
OUR VALUES
EQUAL OPPORTUNITIES
LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.
For more information about LGC, please visit our website www.lgcgroup.com
#scienceforasaferworld
Handles customer inquiries across multiple channels, manages quotes, and supports sales operations while working bilingually with Spanish and English-speaking clients.
LGC Standards is a division of LGC Group, the UKâs designated National Measurement Institute for chemical and bioanalytical measurements. We are a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs in more than 120 countries worldwide. We use our expertise to produce to the highest standards, including ranges produced under ISO/IEC 17025 and accredited to ISO 17034. Our wide range of reference materials and proficiency testing schemes is complemented by our experience in outsourcing and customs, enabling us to adapt quickly to provide tailored solutions that meet our customersâ analytical needs. We innovate and apply science in order to ensure the safety and integrity of products and services, in line with our vision of science for a safer world.
Are you passionate about delivering world-class customer experiences? Ready to be part of a dynamic team that supports clients in over 180 countries? Weâre looking for driven, service-oriented professionals to join us in Ĺomianki, Poland (Hybrid Role with only 2-3 days a week in the office) and make a lasting impact on customer satisfaction worldwide.
At our company, customer service isnât just a departmentâitâs the heart of our business. Youâll play a key role in managing and resolving inquiries, from initial outreach to final follow-up, working in both Polish and Spanish. This is a role for problem-solvers, clear communicators, and those who thrive in collaborative settings.
Our values
Equal opportunities
LGC strongly believes that every job applicant and employee should be valued for their individual talents. Shortlisting, interviewing, and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.
For more information about us, please visit our website www.lgcgroup.com
Resolves customer support tickets, modifies ETL pipelines and data scripts, troubleshoots REST APIs, and manages client integrations using Python and iPaaS tools.
We are seeking a detail-oriented and proactive Client Support Engineer to join our dynamic team. Reporting directly to our Senior Engineer, you will be instrumental in maintaining and enhancing the functionality of our software products. This role involves responding to customer requests and bug reports, modifying ETL pipelines and data processing scripts, adjusting configurations for client instances, fine-tuning customer integrations through an Integration Platform as a Service (iPaaS), and making REST API requests to address issues and implement solutions.
Key Responsibilities:
Qualifications:
Bonus Points:
Experience with document databases (e.g., MongoDB, Elasticsearch, CouchDB).
Basic knowledge of SQL and relational databases.
Experience with feature flag management software.
Familiarity with Integration Platform as a Service (iPaaS) tools (e.g., Workato, Zapier, MuleSoft).
HMO with 1 free dependent upon hire
Life Insurance
20 PTO credits annually
VL and SL cash conversion
Annual Performance-Based Merit Increases and Employee Recognition
Great Company Culture
Career Growth and Learning
A laptop will be provided by the company
Work from Home (with onsite training at Makati or SM Clark)
Dayshift but can change depending on clientâs needs
Php 74,000 - 78,500 all in
Senior Customer Success Manager maximizes enterprise customer lifetime value and retention by serving as strategic advisor, managing complex account relationships, and coordinating cross-functional resources.
MongoDBâs mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.
Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customersâ technology strategy, and ensures every customer can realize the full potential of their investment.
We are looking to speak to candidates who are based in Boston for our hybrid working model.
As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. Youâll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. Youâll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organizationâs collective impact. Youâll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.
Customer Advisory
Account & Portfolio Management
Internal Collaboration & Customer Advocacy
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDBâs unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, weâre powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. Itâs what makes us MongoDB.
To drive the personal growth and business impact of our employees, weâre committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employeesâ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what itâs like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Req. ID: 426274
MongoDBâs base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDBâs total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.
MongoDBâs base salary range for this role in the U.S. is:
$87,000â$172,000 USD
Senior Customer Success Manager advises Enterprise customers on MongoDB strategy, drives retention and revenue realization, and mentors team members on account management.
MongoDBâs mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere, on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, leading organizations like Samsung and Toyota, and AI innovators such as Delivery Hero and LG U+, trust MongoDB to build next-generation, AI-powered applications.
Our Customer Success team is the linchpin of the post-sales customer relationship. By combining deep business and technical savvy, Customer Success keeps MongoDB at the center of our customersâ technology strategy, and ensures every customer can realize the full potential of their investment.
We are looking to speak to candidates who are based in Boston for our hybrid working model.
As a Senior Customer Success Manager, you are a highly experienced advisor helping customers navigate their most complex journeys on MongoDB. Youâll be responsible for maximizing customer lifetime value and success for a portfolio of Enterprise (G2000) accounts, acting as a lead strategic connector between your customers and cross-functional resources to achieve high-stakes business goals. Youâll drive customer retention, revenue realization, and long-term advocacy while mentoring team members to elevate the organizationâs collective impact. Youâll build deep relationships with senior stakeholders, understand intricate technical environments inside and out, and navigate global account teams to deliver measurable impact in high-pressure scenarios.
Customer Advisory
Account & Portfolio Management
Internal Collaboration & Customer Advocacy
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDBâs unified database platform, the most widely available, globally distributed database on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 60,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, weâre powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. Itâs what makes us MongoDB.
To drive the personal growth and business impact of our employees, weâre committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employeesâ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what itâs like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Req. ID: 426274
MongoDBâs base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDBâs total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates.
MongoDBâs base salary range for this role in the U.S. is:
$87,000â$172,000 USD
Provides travel support to corporate clients via chat, calls, and email, handling bookings and resolving issues while using GDS systems like Amadeus and Sabre.
Join Navan in Powering In-Person Connections with Relentless Innovation
At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission!
As a key member of our fast-growing Travel Services team, youâll support our usersâ travel needs directly. Youâll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travellers â all while delivering an exceptional customer experience. As our frontline, youâll provide valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly. This is a hybrid role requiring a consistent onsite presence of three days per week at our Paris office.
What Youâll Do:
What Weâre Looking For:
Note: Please submit your application in English
Resolves travel booking issues and customer concerns via chat, email, and calls while maintaining platform knowledge and providing product feedback.
Join Navan in Powering In-Person Connections with Relentless Innovation
At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission!
As a key member of our fast-growing Travel Experience team, youâll support our usersâ travel needs directly. Youâll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travelers â all while delivering an exceptional customer experience. As our frontline, youâll provide valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly.
NOTE: Candidates must reside in Portugal for consideration, or willing to relocate. Please submit all applications in English.
What Youâll Do:
What Weâre Looking For:
Provides customer support via phone, email, and chat for banking products, processes transactions, and resolves customer inquiries in a call center environment.
LMW, on behalf of its client in the banking sector is looking for a Call Center Employee to join their team.
The roleâs key responsibilities are as follows:
Provide customer support via telephone, email, and online chat regarding banking products and services.
Process and execute banking transactions in accordance with internal procedures.
Assist customers with e-banking and mobile banking services.
Handle card cancellation requests due to loss or theft.
Manage and register customer requests across the full range of banking products and services.
Resolve customer inquiries and provide appropriate solutions.
Handle customer complaints and ensure timely issue resolution.
Collaborate with internal departments to effectively address customer needs.
Inform existing and prospective customers about available banking products and services.
Promote banking and insurance products in a consultative manner
University, College, or High School Diploma.
Strong digital literacy and computer skills.
Fluency in Greek and good command of the English language.
Reliable internet connection.
Availability to work on a 24â7 rotating shift schedule.
Excellent verbal and written communication skills.
Customer-oriented mindset with a results-driven approach.
Strong teamwork and collaboration skills.
Previous experience in a customer service or contact center environment will be considered an asset.
Competitive monthly remuneration package.
Company-provided equipment.
Hybrid working model (3 days on-site and 2 days remote).
Performance-based incentive scheme upon successful completion of training and integration into the Customer Service & Sales team.
Salary progression linked to the acquisition of new service competencies.
Ongoing training within one of the most dynamic sectors of the financial services industry.
Opportunities to develop organizational and leadership skills.
Professional certifications in insurance, investment, and lending products.
Career development opportunities within the organization.
Modern, collaborative, and friendly working environment.
Corporate travel agent resolves customer travel issues via chat/phone/email while managing GDS bookings and providing feedback to product teams.
Join Navan in Powering In-Person Connections with Relentless Innovation
At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission!
As a key member of our fast-growing Travel Services team, youâll support our usersâ travel needs directly. Youâll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travellers â all while delivering an exceptional customer experience. As our frontline, youâll provide valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly. This is a hybrid role requiring a consistent onsite presence of three days per week at our Paris office.
What Youâll Do:
What Weâre Looking For:
Note: Please submit your application in English
Resolves customer travel issues via chat, calls, and email while managing bookings and providing feedback to internal teams.
Join Navan in Powering In-Person Connections with Relentless Innovation
At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission!
As a key member of our fast-growing Travel Experience team, youâll support our usersâ travel needs directly. Youâll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travelers â all while delivering an exceptional customer experience. As our frontline, youâll provide valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly.
NOTE: Candidates must reside in Portugal for consideration, or willing to relocate. Please submit all applications in English.
What Youâll Do:
What Weâre Looking For:
Senior Customer Success Manager owns complex customer relationships, manages retention metrics, and drives customer value through strategic engagement and risk mitigation.
This role is open in the US, hybrid, in office or fully remote
As a Senior Customer Success Manager on our Mid-Market or Corporate team, youâll enjoy unparalleled autonomy, take ownership of your projects, and be devoted to helping each customer unlock the full potential of HubSpot. In this role, youâll have ample opportunities for career advancement, with a strong emphasis on skill enhancement and a clear, performance-driven pathway for progression.
If your idea of Customer Success is rooted in an intrinsic motivation to help others find solutions to their challenges, we should talk. HubSpotâs mission is to help millions of organizations grow better. Our team is committed to delivering exceptional experiences and long-term value to our customers by fostering trust and offering expert guidance on the HubSpot platform. The end result: increased value, satisfaction, and continued customer loyalty (retention).
Experience and qualifications
Responsibilities:
Book of Business Management:
Customer Engagements:
Cross-Collaboration:
Pay & Benefits
The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpotâs bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpotâs equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons.
This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpotâs compensation philosophy.
Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.
At HubSpot, fair compensation practices arenât just about checking off the box for legal compliance. Itâs about living out our value of transparency with our employees, candidates, and community.
Annual Cash Compensation Range:
$100,300â$150,500 USD
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please donât hesitate to apply â weâd love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
At HubSpot, we value both flexibility and connection. Whether youâre a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, youâll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpotâs Career Diversity page here.
India Applicants: link to HubSpot Indiaâs equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpotâs connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.
Weâre building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.
Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.
Explore more:
HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. We may use CLEAR ID Verification during the hiring process to confirm your identity and help maintain a safe, secure, and trusted experience for all candidates. Refer to HubSpotâs Recruiting Privacy Notice for details on data processing and your rights.
Client Service Associate recruits subject-matter experts, conducts research to identify candidates, manages client requests, and matches experts to consultation projects.
Overview:
Guidepointâs Client Service team connects leading investment firms, consultancies, and corporations with the subject-matter experts they need to make informed business and investment decisions. By understanding each clientâs specific research needs and delivering targeted expert matches, often within hours, the team plays a critical role in providing a fast, high-quality client experience.
As an Associate on the Client Service team, you will play a central role in delivering that experience. You will learn how to assess client needs, identify the types of experts best suited to address them, and recruit new experts into Guidepointâs global network of more than 1,750,000 Advisors. The role offers exposure to a dynamic, results-oriented environment where strong judgment, responsiveness, and the ability to execute across multiple priorities are highly valued. Due to the collaborative nature of the Client Service team, the work schedule is hybrid with three days in the office required.
Who We Are:
What You Will Own:
What you have:
Successful Associates:
What We Offer:
The annual base salary for this position is $70,000. Additionally, this role is eligible for a yearly bonus of up to $4,000 based on performance.
For strong performers, this role offers an accelerated path to greater responsibility and increased earnings potential. High-performing Associates may be promoted to a Project Manager after as little as six months, based on consistently delivering strong performance and professional readiness. This progression includes a base salary of $75,000, eligibility to earn monthly commission on applicable client-facing project work, and earlier direct exposure to clients.
You will also be eligible for the following benefits:
Interview Process:
Initial conversation with a member of the Talent Acquisition team
Interview with the hiring manager(s)
Mock assessment
On-site interview with team members
Final decision and feedback
About Guidepoint:
Guidepoint is a leading research enablement platform designed to advance understanding and empower our clientsâ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients turn answers into action.
Backed by a network of nearly 1.75 million experts and Guidepointâs 1,600+ employees worldwide, we inform leading organizationsâ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.
At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.
For select roles, our company uses an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
The above pilots is for testing purposes and our company will not use AI to make decisions impacting employment . To request a reasonable accommodation due to disability, please contact talentacquisition@guidepoint.com
#LI-RM3
#LI-HYBRID
Base salary may vary depending on job-related knowledge, skills, and experience, as well as geographic location.
Compensation
$70,000â$70,000 USD
Manages customer relationships, forecasts retention risks, and drives customer success through strategic engagement and mitigation planning for mid-market and corporate accounts.
This role is open in the US, hybrid, in office or fully remote
As a Senior Customer Success Manager on our Mid-Market or Corporate team, youâll enjoy unparalleled autonomy, take ownership of your projects, and be devoted to helping each customer unlock the full potential of HubSpot. In this role, youâll have ample opportunities for career advancement, with a strong emphasis on skill enhancement and a clear, performance-driven pathway for progression.
If your idea of Customer Success is rooted in an intrinsic motivation to help others find solutions to their challenges, we should talk. HubSpotâs mission is to help millions of organizations grow better. Our team is committed to delivering exceptional experiences and long-term value to our customers by fostering trust and offering expert guidance on the HubSpot platform. The end result: increased value, satisfaction, and continued customer loyalty (retention).
Experience and qualifications
Responsibilities:
Book of Business Management:
Customer Engagements:
Cross-Collaboration:
Pay & Benefits
The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpotâs bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpotâs equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons.
This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpotâs compensation philosophy.
Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.
At HubSpot, fair compensation practices arenât just about checking off the box for legal compliance. Itâs about living out our value of transparency with our employees, candidates, and community.
Annual Cash Compensation Range:
$100,300â$150,500 USD
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please donât hesitate to apply â weâd love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
At HubSpot, we value both flexibility and connection. Whether youâre a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, youâll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpotâs Career Diversity page here.
India Applicants: link to HubSpot Indiaâs equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpotâs connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.
Weâre building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.
Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.
Explore more:
HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. We may use CLEAR ID Verification during the hiring process to confirm your identity and help maintain a safe, secure, and trusted experience for all candidates. Refer to HubSpotâs Recruiting Privacy Notice for details on data processing and your rights.
Manages delinquent loan accounts through outbound/inbound collection calls, resolves customer issues, and processes payment arrangements while ensuring regulatory compliance.
Octane is unlocking the power of financial products for merchants and consumers. Our cutting-edge technology and innovative financial products empower businesses with more control and flexibility, enabling them to deliver seamless digital experiences, drive customer loyalty, and build long-term value.
Octane supports merchants throughout the sales cycle: connecting dealerships with high-intent buyers, driving transparent, fast, and easy closings with award-winning technology, and providing on-going customer care with superior loan servicing.
Founded in 2014, Octane supports over 60 OEM partner brands and over 4,000 dealer partners, and has a team of over 600. Visit www.octane.co.
We have a strong need for a Bilingual (fluent in Spanish) Collectors to join Roadrunnerâs Operations Center in Irving, Texas. This is a tremendous opportunity to partner with us to build a best in class servicing organization for our portfolio of loans. Successful candidates will be honest, with a strong work ethic, few unscheduled absences, and always punctual. You will need a secure private area with no distractions when working from home, along with the ability to work a flexible schedule Mon âFri 8:00am to 5:00pm includes one late night 10:00am to 7:00pm. Up to two Saturdays per month 8:00am to Noon. May include some overtime. Schedules subject to change based on business needs. The successful candidate is self-directed in work prioritization and demonstrates superior judgment-making ability within the scope of the positionâs areas of responsibility. The associate will perform all duties in accordance with policies and procedures and all state and federal regulations.
Responsibilities:
Requirements:
Benefits:
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Octane Lending is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.
Senior CSM manages enterprise customer accounts post-implementation, driving adoption of AI-powered contact center platform and ensuring long-term ROI and customer satisfaction.
At NiCE, we donât limit our challenges. We challenge our limits. Always. Weâre ambitious. Weâre game changers. And we play to win. We set the highest standards and execute beyond them. And if youâre like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, whatâs the role all about?
After key NiCE CX customers have purchased and are implementing our products, the Customer Success Management (CSM) team takes ownership of the ongoing customer relationship and value realisation, becoming the customerâs trusted advocate within NiCE CX.
The Customer Success Manager begins engaging with customers before they go live on the contact centre platform and works closely with them from that point forward to ensure adoption, measurable ROI, and long-term success.
Our CSMs are seasoned customer success and technically fluent professionals who are unified in exceeding customer expectations, driving adoption of AI powered capabilities, improving customer experience, and supporting company growth objectives. This role manages multiple customer accounts, many of which are enterprise, high touch, and high complexity customers.
The CSM partners with customers to help them succeed in their business using NiCE technology and services, expand and optimise usage, act as a customer advocate and reference, and build long-term, loyal partnerships. Assigned accounts may include customers with premium service packages where a high level of engagement, strategic guidance, and technical understanding is required.
Interaction with customers will be via phone, email, chat, video conferences with regular face-to-face engagement as necessary and appropriate. Travel to customer sites is expected to support customer visits, value reviews, and executive engagements.
The CSM works independently and in close collaboration with Sales, Technical Support, Professional Services, Product Management, Engineering, and other teams to ensure the highest levels of customer success, adoption, and satisfaction.
How will you make an impact
Act as the single point of ownership for customer success across assigned accounts, coordinating NiCE CX resources as needed to deliver outcomes
Develop and maintain strong, productive relationships with customers, holding regular success reviews to understand their contact centre operations, business goals, and success criteria
Drive adoption and value realisation, including AIâdriven capabilities, by connecting NiCE CX technology to customer business outcomes and ROI
Build trustedadvisor relationships and deliver a customer experience aligned to stakeholder needs and expectations
Partner with NiCE CX teams (Technical Support, Professional Services, Product, Engineering, etc.) to ensure issues, requests, and initiatives are progressing effectively and within SLA
Demonstrate strong working knowledge of NiCE CX products and associated technologies, particularly those used by assigned customers
Maintain currency in contact centre, AI, cloud, and digital customer experience technologies and trends
Gain a deep understanding of each customerâs environment, identify success gaps and opportunities, and propose solutions that accelerate adoption and business impact
Develop and deliver tailored presentations that articulate usage, adoption, realised benefits, ROI, opportunities, and next steps
Proactively manage customer health, risks, and escalations, ensuring a consistently positive customer experience
Support customers through goâlive and postâgoâlive phases, building confidence and momentum as they mature in their use of the platform
Contribute to high customer satisfaction and Net Promoter Scores (NPS) across the assigned portfolio
Travel up to 25â30% to support customer success activities
Have you got what it takes?
Bachelorâs Degree in Computer Science, Business Information Systems, or similar field, or equivalent work experience
6+ yearsâ experience in Customer Success, Technical Account Management, Service Delivery, or similar customerâfacing roles within SaaS, telecommunications, or contact centre environments
Strong ability to translate technical and AIâdriven capabilities into business value and outcomes
Excellent analytical, problemâsolving, and customer engagement skills
Proven experience managing multiple customer accounts simultaneously
Excellent communication skills, both verbal and written
Ability to work effectively in a fastâpaced, customerâcentric environment
Proficient in Microsoft Office applications
Able to work independently with minimal supervision
Strong working knowledge of contact centre platforms, functionality, and design
Experience balancing technical discussions while maintaining strong executiveâlevel business relationships
You will have an advantage if you also have:
Understanding of networking, VoIP, and contact centre infrastructure
Knowledge of TCP/IP, SIP signalling, and telecommunications architecture
Familiarity with databases, SQL concepts, or scripting fundamentals
Experience with AI, analytics, automation, or digital CX technologies
Analytical, inquisitive, serviceâoriented mindset with a collaborative approach
Experience working across complex customer environments and stakeholder groups
Whatâs in it for you?
Join an ever growing, market disrupting, global company where the teams â comprised of the best of the best â work in a fast-paced, collaborative, and creative environment. As the market leader, every day at NiCE is a chance to learn and grow, with endless internal career opportunities across multiple roles, disciplines, domains, and locations.
If you are passionate about customer success, innovation, and driving real business outcomes, you may just be our next NiCEr.
About NiCE
NICEâŻLtd. (NASDAQ: NICE)âŻsoftware products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,âŻfight financial crimeâŻand ensure public safety.âŻEvery day, NiCE software managesâŻmore thanâŻ120 million customer interactions and monitorsâŻ3+âŻbillion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Principal CSM manages enterprise customer relationships post-sale, drives platform adoption and ROI, and serves as the main point of contact for strategic account success.
At NiCE, we donât limit our challenges. We challenge our limits. Always. Weâre ambitious. Weâre game changers. And we play to win. We set the highest standards and execute beyond them. And if youâre like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, whatâs the role all about?
After key NiCE CX customers have purchased and are implementing our products, the Customer Success Management (CSM) team takes ownership of the ongoing customer relationship and value realisation, becoming the customerâs trusted advocate within NiCE CX.
The Customer Success Manager begins engaging with customers before they go live on the contact centre platform and works closely with them from that point forward to ensure adoption, measurable ROI, and long-term success.
Our CSMs are seasoned customer success and technically fluent professionals who are unified in exceeding customer expectations, driving adoption of AI powered capabilities, improving customer experience, and supporting company growth objectives. This role manages multiple customer accounts, many of which are enterprise, high touch, and high complexity customers.
The CSM partners with customers to help them succeed in their business using NiCE technology and services, expand and optimise usage, act as a customer advocate and reference, and build long-term, loyal partnerships. Assigned accounts may include customers with premium service packages where a high level of engagement, strategic guidance, and technical understanding is required.
Interaction with customers will be via phone, email, chat, video conferences with regular face-to-face engagement as necessary and appropriate. Travel to customer sites is expected to support customer visits, value reviews, and executive engagements.
The CSM works independently and in close collaboration with Sales, Technical Support, Professional Services, Product Management, Engineering, and other teams to ensure the highest levels of customer success, adoption, and satisfaction.
How will you make an impact
Act as the single point of ownership for customer success across assigned accounts, coordinating NiCE CX resources as needed to deliver outcomes
Develop and maintain strong, productive relationships with customers, holding regular success reviews to understand their contact centre operations, business goals, and success criteria
Drive adoption and value realisation, including AIâdriven capabilities, by connecting NiCE CX technology to customer business outcomes and ROI
Build trustedadvisor relationships and deliver a customer experience aligned to stakeholder needs and expectations
Partner with NiCE CX teams (Technical Support, Professional Services, Product, Engineering, etc.) to ensure issues, requests, and initiatives are progressing effectively and within SLA
Demonstrate strong working knowledge of NiCE CX products and associated technologies, particularly those used by assigned customers
Maintain currency in contact centre, AI, cloud, and digital customer experience technologies and trends
Gain a deep understanding of each customerâs environment, identify success gaps and opportunities, and propose solutions that accelerate adoption and business impact
Develop and deliver tailored presentations that articulate usage, adoption, realised benefits, ROI, opportunities, and next steps
Proactively manage customer health, risks, and escalations, ensuring a consistently positive customer experience
Support customers through goâlive and postâgoâlive phases, building confidence and momentum as they mature in their use of the platform
Contribute to high customer satisfaction and Net Promoter Scores (NPS) across the assigned portfolio
Travel up to 25â30% to support customer success activities
Have you got what it takes?
Bachelorâs Degree in Computer Science, Business Information Systems, or similar field, or equivalent work experience
6+ yearsâ experience in Customer Success, Technical Account Management, Service Delivery, or similar customerâfacing roles within SaaS, telecommunications, or contact centre environments
Strong ability to translate technical and AIâdriven capabilities into business value and outcomes
Excellent analytical, problemâsolving, and customer engagement skills
Proven experience managing multiple customer accounts simultaneously
Excellent communication skills, both verbal and written
Ability to work effectively in a fastâpaced, customerâcentric environment
Proficient in Microsoft Office applications
Able to work independently with minimal supervision
Strong working knowledge of contact centre platforms, functionality, and design
Experience balancing technical discussions while maintaining strong executiveâlevel business relationships
You will have an advantage if you also have:
Understanding of networking, VoIP, and contact centre infrastructure
Knowledge of TCP/IP, SIP signalling, and telecommunications architecture
Familiarity with databases, SQL concepts, or scripting fundamentals
Experience with AI, analytics, automation, or digital CX technologies
Analytical, inquisitive, serviceâoriented mindset with a collaborative approach
Experience working across complex customer environments and stakeholder groups
Whatâs in it for you?
Join an ever growing, market disrupting, global company where the teams â comprised of the best of the best â work in a fast-paced, collaborative, and creative environment. As the market leader, every day at NiCE is a chance to learn and grow, with endless internal career opportunities across multiple roles, disciplines, domains, and locations.
If you are passionate about customer success, innovation, and driving real business outcomes, you may just be our next NiCEr.
About NiCE
NICEâŻLtd. (NASDAQ: NICE)âŻsoftware products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,âŻfight financial crimeâŻand ensure public safety.âŻEvery day, NiCE software managesâŻmore thanâŻ120 million customer interactions and monitorsâŻ3+âŻbillion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Manages post-implementation customer relationships for enterprise clients, driving adoption and ROI while serving as a trusted advocate between customers and NiCE CX teams.
At NiCE, we donât limit our challenges. We challenge our limits. Always. Weâre ambitious. Weâre game changers. And we play to win. We set the highest standards and execute beyond them. And if youâre like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, whatâs the role all about?
After key NiCE CX customers have purchased and are implementing our products, the Customer Success Management (CSM) team takes ownership of the ongoing customer relationship and value realisation, becoming the customerâs trusted advocate within NiCE CX.
The Customer Success Manager begins engaging with customers before they go live on the contact centre platform and works closely with them from that point forward to ensure adoption, measurable ROI, and long-term success.
Our CSMs are seasoned customer success and technically fluent professionals who are unified in exceeding customer expectations, driving adoption of AI powered capabilities, improving customer experience, and supporting company growth objectives. This role manages multiple customer accounts, many of which are enterprise, high touch, and high complexity customers.
The CSM partners with customers to help them succeed in their business using NiCE technology and services, expand and optimise usage, act as a customer advocate and reference, and build long-term, loyal partnerships. Assigned accounts may include customers with premium service packages where a high level of engagement, strategic guidance, and technical understanding is required.
Interaction with customers will be via phone, email, chat, video conferences with regular face-to-face engagement as necessary and appropriate. Travel to customer sites is expected to support customer visits, value reviews, and executive engagements.
The CSM works independently and in close collaboration with Sales, Technical Support, Professional Services, Product Management, Engineering, and other teams to ensure the highest levels of customer success, adoption, and satisfaction.
How will you make an impact
Act as the single point of ownership for customer success across assigned accounts, coordinating NiCE CX resources as needed to deliver outcomes
Develop and maintain strong, productive relationships with customers, holding regular success reviews to understand their contact centre operations, business goals, and success criteria
Drive adoption and value realisation, including AIâdriven capabilities, by connecting NiCE CX technology to customer business outcomes and ROI
Build trustedadvisor relationships and deliver a customer experience aligned to stakeholder needs and expectations
Partner with NiCE CX teams (Technical Support, Professional Services, Product, Engineering, etc.) to ensure issues, requests, and initiatives are progressing effectively and within SLA
Demonstrate strong working knowledge of NiCE CX products and associated technologies, particularly those used by assigned customers
Maintain currency in contact centre, AI, cloud, and digital customer experience technologies and trends
Gain a deep understanding of each customerâs environment, identify success gaps and opportunities, and propose solutions that accelerate adoption and business impact
Develop and deliver tailored presentations that articulate usage, adoption, realised benefits, ROI, opportunities, and next steps
Proactively manage customer health, risks, and escalations, ensuring a consistently positive customer experience
Support customers through goâlive and postâgoâlive phases, building confidence and momentum as they mature in their use of the platform
Contribute to high customer satisfaction and Net Promoter Scores (NPS) across the assigned portfolio
Travel up to 25â30% to support customer success activities
Have you got what it takes?
Bachelorâs Degree in Computer Science, Business Information Systems, or similar field, or equivalent work experience
6+ yearsâ experience in Customer Success, Technical Account Management, Service Delivery, or similar customerâfacing roles within SaaS, telecommunications, or contact centre environments
Strong ability to translate technical and AIâdriven capabilities into business value and outcomes
Excellent analytical, problemâsolving, and customer engagement skills
Proven experience managing multiple customer accounts simultaneously
Excellent communication skills, both verbal and written
Ability to work effectively in a fastâpaced, customerâcentric environment
Proficient in Microsoft Office applications
Able to work independently with minimal supervision
Strong working knowledge of contact centre platforms, functionality, and design
Experience balancing technical discussions while maintaining strong executiveâlevel business relationships
You will have an advantage if you also have:
Understanding of networking, VoIP, and contact centre infrastructure
Knowledge of TCP/IP, SIP signalling, and telecommunications architecture
Familiarity with databases, SQL concepts, or scripting fundamentals
Experience with AI, analytics, automation, or digital CX technologies
Analytical, inquisitive, serviceâoriented mindset with a collaborative approach
Experience working across complex customer environments and stakeholder groups
Whatâs in it for you?
Join an ever growing, market disrupting, global company where the teams â comprised of the best of the best â work in a fast-paced, collaborative, and creative environment. As the market leader, every day at NiCE is a chance to learn and grow, with endless internal career opportunities across multiple roles, disciplines, domains, and locations.
If you are passionate about customer success, innovation, and driving real business outcomes, you may just be our next NiCEr.
About NiCE
NICEâŻLtd. (NASDAQ: NICE)âŻsoftware products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,âŻfight financial crimeâŻand ensure public safety.âŻEvery day, NiCE software managesâŻmore thanâŻ120 million customer interactions and monitorsâŻ3+âŻbillion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Principal CSM owns post-sale customer relationships, drives product adoption and ROI, and serves as the trusted advocate between enterprise clients and internal NiCE teams.
At NiCE, we donât limit our challenges. We challenge our limits. Always. Weâre ambitious. Weâre game changers. And we play to win. We set the highest standards and execute beyond them. And if youâre like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, whatâs the role all about?
After key NiCE CX customers have purchased and are implementing our products, the Customer Success Management (CSM) team takes ownership of the ongoing customer relationship and value realisation, becoming the customerâs trusted advocate within NiCE CX.
The Customer Success Manager begins engaging with customers before they go live on the contact centre platform and works closely with them from that point forward to ensure adoption, measurable ROI, and long-term success.
Our CSMs are seasoned customer success and technically fluent professionals who are unified in exceeding customer expectations, driving adoption of AI powered capabilities, improving customer experience, and supporting company growth objectives. This role manages multiple customer accounts, many of which are enterprise, high touch, and high complexity customers.
The CSM partners with customers to help them succeed in their business using NiCE technology and services, expand and optimise usage, act as a customer advocate and reference, and build long-term, loyal partnerships. Assigned accounts may include customers with premium service packages where a high level of engagement, strategic guidance, and technical understanding is required.
Interaction with customers will be via phone, email, chat, video conferences with regular face-to-face engagement as necessary and appropriate. Travel to customer sites is expected to support customer visits, value reviews, and executive engagements.
The CSM works independently and in close collaboration with Sales, Technical Support, Professional Services, Product Management, Engineering, and other teams to ensure the highest levels of customer success, adoption, and satisfaction.
How will you make an impact
Act as the single point of ownership for customer success across assigned accounts, coordinating NiCE CX resources as needed to deliver outcomes
Develop and maintain strong, productive relationships with customers, holding regular success reviews to understand their contact centre operations, business goals, and success criteria
Drive adoption and value realisation, including AIâdriven capabilities, by connecting NiCE CX technology to customer business outcomes and ROI
Build trustedadvisor relationships and deliver a customer experience aligned to stakeholder needs and expectations
Partner with NiCE CX teams (Technical Support, Professional Services, Product, Engineering, etc.) to ensure issues, requests, and initiatives are progressing effectively and within SLA
Demonstrate strong working knowledge of NiCE CX products and associated technologies, particularly those used by assigned customers
Maintain currency in contact centre, AI, cloud, and digital customer experience technologies and trends
Gain a deep understanding of each customerâs environment, identify success gaps and opportunities, and propose solutions that accelerate adoption and business impact
Develop and deliver tailored presentations that articulate usage, adoption, realised benefits, ROI, opportunities, and next steps
Proactively manage customer health, risks, and escalations, ensuring a consistently positive customer experience
Support customers through goâlive and postâgoâlive phases, building confidence and momentum as they mature in their use of the platform
Contribute to high customer satisfaction and Net Promoter Scores (NPS) across the assigned portfolio
Travel up to 25â30% to support customer success activities
Have you got what it takes?
Bachelorâs Degree in Computer Science, Business Information Systems, or similar field, or equivalent work experience
6+ yearsâ experience in Customer Success, Technical Account Management, Service Delivery, or similar customerâfacing roles within SaaS, telecommunications, or contact centre environments
Strong ability to translate technical and AIâdriven capabilities into business value and outcomes
Excellent analytical, problemâsolving, and customer engagement skills
Proven experience managing multiple customer accounts simultaneously
Excellent communication skills, both verbal and written
Ability to work effectively in a fastâpaced, customerâcentric environment
Proficient in Microsoft Office applications
Able to work independently with minimal supervision
Strong working knowledge of contact centre platforms, functionality, and design
Experience balancing technical discussions while maintaining strong executiveâlevel business relationships
You will have an advantage if you also have:
Understanding of networking, VoIP, and contact centre infrastructure
Knowledge of TCP/IP, SIP signalling, and telecommunications architecture
Familiarity with databases, SQL concepts, or scripting fundamentals
Experience with AI, analytics, automation, or digital CX technologies
Analytical, inquisitive, serviceâoriented mindset with a collaborative approach
Experience working across complex customer environments and stakeholder groups
Whatâs in it for you?
Join an ever growing, market disrupting, global company where the teams â comprised of the best of the best â work in a fast-paced, collaborative, and creative environment. As the market leader, every day at NiCE is a chance to learn and grow, with endless internal career opportunities across multiple roles, disciplines, domains, and locations.
If you are passionate about customer success, innovation, and driving real business outcomes, you may just be our next NiCEr.
About NiCE
NICEâŻLtd. (NASDAQ: NICE)âŻsoftware products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,âŻfight financial crimeâŻand ensure public safety.âŻEvery day, NiCE software managesâŻmore thanâŻ120 million customer interactions and monitorsâŻ3+âŻbillion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Manages day-to-day enterprise account operations, onboarding, renewals, and performance reporting while serving as primary partner point of contact.
Vetster is seeking an Enterprise Account Coordinator to support the day-to-day success of our most high-profile enterprise relationships. This role plays a pivotal part in delivering exceptional partner experiences, driving measurable outcomes, and ensuring long-term retention and growth.
This is a hands-on, execution-focused role built around operational excellence, account management, and reporting. You will be the primary point of contact for active VFB and VFG accounts â owning onboarding, renewals, inbound requests, and performance reporting across a growing portfolio of enterprise partners.
The ideal candidate thrives in a high-volume, fast-paced environment and finds genuine satisfaction in keeping a large book of business running smoothly. Youâre organized, process-driven, and comfortable with data â equally at home in a spreadsheet, a CRM, and a client-facing email thread. This role will grow in scope as the VFB/VFG business scales.
Reporting directly to the VP of Enterprise, this role blends relationship management, operational oversight, and reporting rigor. Youâll be a key player in ensuring our enterprise business retains and grows â and in building the infrastructure that lets us scale efficiently.
Please note that this is a hybrid role, with a minimum of 2 days per week in our midtown Toronto office, located at 14 Birch Avenue.
Account Management & Partner Relationships
Onboarding & Program Execution
Reporting & Performance Monitoring
Process & Infrastructure
Compensation and Benefits
Our Hiring Process
We believe in a transparent and respectful hiring process. Hereâs what you can expect:
Stage 1: Introductory Meeting: A 30-minute Google Meet video call with Keltie Neville (People Operations) to share more about the role and Vetster and to learn more about you.
Stage 2: Skills Interview: A 45-minute in-person interview at Vetster HQ with Mike Wilson (VP, Enterprise), where he will take you through our sales roadmap and learn more about your skills and experience.
Stage 3: A 60-minute Google Meet video Interview and Discussion with members of the Senior Leadership Team.
We use a third party for reference and background checks at the time of the offer.
Ready to Make a Difference?
Embark on a fulfilling journey with us to shape the future of pet healthcare through design. If youâre driven by innovation, collaboration, and a love for pets, apply now to join our mission-driven team.
Accommodations
Vetster welcomes and encourages applications from everyone! We are committed to accommodating candidates in ways that will make them comfortable and successful throughout the hiring process - both physically and mentally. These accommodations are available at every stage of the application process upon request.
AI Use Statement
For this role, we will use AI screening in our Applicant Tracking System (ATS) to identify keywords and minimum qualifications as well as note-taking in interviews. These tools will assist us in pinpointing qualified candidates and moving the recruitment process along at a progressive pace. If you have any questions about our use of AI, please reach out to us.
Manages day-to-day enterprise account operations, coordinates onboarding and renewals, and maintains client relationships while generating performance reports.
Vetster is seeking an Enterprise Account Coordinator to support the day-to-day success of our most high-profile enterprise relationships. This role plays a pivotal part in delivering exceptional partner experiences, driving measurable outcomes, and ensuring long-term retention and growth.
This is a hands-on, execution-focused role built around operational excellence, account management, and reporting. You will be the primary point of contact for active VFB and VFG accounts â owning onboarding, renewals, inbound requests, and performance reporting across a growing portfolio of enterprise partners.
The ideal candidate thrives in a high-volume, fast-paced environment and finds genuine satisfaction in keeping a large book of business running smoothly. Youâre organized, process-driven, and comfortable with data â equally at home in a spreadsheet, a CRM, and a client-facing email thread. This role will grow in scope as the VFB/VFG business scales.
Reporting directly to the VP of Enterprise, this role blends relationship management, operational oversight, and reporting rigor. Youâll be a key player in ensuring our enterprise business retains and grows â and in building the infrastructure that lets us scale efficiently.
Please note that this is a hybrid role, with a minimum of 2 days per week in our midtown Toronto office, located at 14 Birch Avenue.
Account Management & Partner Relationships
Onboarding & Program Execution
Reporting & Performance Monitoring
Process & Infrastructure
Compensation and Benefits
Our Hiring Process
We believe in a transparent and respectful hiring process. Hereâs what you can expect:
Stage 1: Introductory Meeting: A 30-minute Google Meet video call with Keltie Neville (People Operations) to share more about the role and Vetster and to learn more about you.
Stage 2: Skills Interview: A 45-minute in-person interview at Vetster HQ with Mike Wilson (VP, Enterprise), where he will take you through our sales roadmap and learn more about your skills and experience.
Stage 3: A 60-minute Google Meet video Interview and Discussion with members of the Senior Leadership Team.
We use a third party for reference and background checks at the time of the offer.
Ready to Make a Difference?
Embark on a fulfilling journey with us to shape the future of pet healthcare through design. If youâre driven by innovation, collaboration, and a love for pets, apply now to join our mission-driven team.
Accommodations
Vetster welcomes and encourages applications from everyone! We are committed to accommodating candidates in ways that will make them comfortable and successful throughout the hiring process - both physically and mentally. These accommodations are available at every stage of the application process upon request.
AI Use Statement
For this role, we will use AI screening in our Applicant Tracking System (ATS) to identify keywords and minimum qualifications as well as note-taking in interviews. These tools will assist us in pinpointing qualified candidates and moving the recruitment process along at a progressive pace. If you have any questions about our use of AI, please reach out to us.
