Headquarters: England, United Kingdom
URL: http://bask.health

Bask is the best telehealth platform on the market. Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily, abstracting away the complexities of the industry into an easy-to-use platform. With hundreds of features to meet the unique needs of telehealth, we put all the tools in our customers hands for success. We are a rapidly growing startup, and we work with care and intention to create a high-performance company with the following in mind:

• Speed Wins. Make decisions, move quickly, and know that if things go wrong, it's okay for you and the company.
• Intuition, Then Data. We're a data-driven company. We start with our instincts and then use data to validate our decisions and improve
• Customer-Obsession. We are obsessed with helping all our customers launch multi-billion-dollar companies with ease. We accomplish this by knowing our customers incredibly well and finding ways to make their businesses better.
• Ownership & Accountability, together. We embody a culture of extreme ownership, accountability, and teamwork. We count on every team member to take responsibility for their work, embrace a proactive mindset to overcome challenges, and work together to achieve our collective success

A look into the day to day:

• Building logic based questionnaires (asynchronous visits) through the Bask software (if you have experience with building logic based workflows, you'll be great at this!)
• Helping customers launch and upsell medications from start to to finish
• Triaging bask software and order related questions and issues that come up for any of your accounts, any time of the day

We're Looking For

A self-starter who is passionate about enhancing the customer experience; you take pride in demonstrating the value of the products and services to your customers. You think outside of the box, excel at creative problem-solving, and are comfortable taking on projects that you have potentially never done before! You are a people-person - empathetic, self-aware, low ego, and extremely positive - and are comfortable working in a small collaborative team where you'll wear many hats. You are passionate and proficient in written and spoken communications.

Customer Success at Bask Health is AI-first and customer-obsessed. Work starts in an LLM to clarify intent and context, moves into research and execution, is validated with real patients and partners, and is continuously refined as we learn. AI and self-serve research are default parts of the workflow, not side experiments.

We are looking for Customer Success people who take full ownership of their accounts, treat AI as a real collaborator, and care deeply about the patient and provider experience.

What You'll Do

• Work AI-first: Use LLMs as your starting point to draft communications, structure problems, and think through customer needs. Apply your own judgment to refine the output and make it human.
• Validate with real customers and iterate: Test your approaches with real patients, providers, and partners. Use what you learn to improve how we serve them — before issues become patterns.
• Make automation legible and trustworthy: Help customers understand what Bask's platform is doing on their behalf. Communicate clearly and proactively to build trust while keeping their experience simple.

Share AI-native workflows: Document prompts, processes, and workflows that work. Share them across the Customer Success team so we raise the bar together.

In this job, you will:

• Build strong relationships with Bask's customers and own the full customer lifecycle, including onboarding, value realization, engagement strategies, expansion, and renewals
• Partner with customer stakeholders to develop custom engagement initiatives that drive user adoption and support the unique needs of their patients
• Manage all current customer data
• Analyze customer engagement metrics and use them to communicate value, trends, and opportunities with key stakeholders
• Deliver program demos, provide insightful technical answers, and recommend creative ways to get the most out of the Bask platform
• Finding comfort in working in a fast-paced startup environment
• Believing no task is too small and no task is too tall
• Work Weekends

Requirements

What makes you a great fit for this role:

• 5+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization
• Experience in e-commerce
• Experience in the telehealth space
• Experience with large- to enterprise-sized customer book of business
• Creative problem solver with a determination to succeed
• Independent and motivated, with the wisdom to seek help where needed
• An entrepreneur
• Highly articulate, ability to communicate effectively both when speaking and writing
• Highly organized, with the ability to juggle multiple projects in a fast-paced environment
• Comfortable collaborating with different teams (product, sales, marketing, etc.)
• Proficient in English is a must
• Salary is in USD and we are flexible with compensation

To apply: https://weworkremotely.com/remote-jobs/bask-health-customer-success-advocate

Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career.

Salesforce Support Analyst IIThe Salesforce Support Analyst II provides intermediate technical support for Lennar Associates using the Salesforce platform.

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a “normalized” problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Available Locations: Austin, TX

What You’ll Do

The Customer Experience Manager leads the post-sale customer journey, managing everything from onboarding to long-term retention and contract renewals. Acting as both a trusted advisor and the commercial owner of the account, you will build strategic relationships with stakeholders to clearly articulate ROI and business value. You will collaborate tightly with the Sales team to maintain accurate weekly forecasts and lead critical engagements like Executive Business Reviews. Above all, you will embed AI-driven optimization into your daily workflows—using advanced data analysis to uncover selling opportunities and automating routine tasks to accelerate customer outcomes and maximize operational efficiency.

Key Responsibilities

Customer Lifecycle & Success

• Manage customer engagement from onboarding through the entire customer lifecycle.

• Be a Trusted Advisor to your customers.

• Work with your account teams to plan and execute long term Success Plans with our largest customers to facilitate retention and growth via product and new business unit expansion.

• Maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs.

• Own or be an active participant in several customer touch points including: Business Value Justification meetings, Business Reviews, and Renewal Meetings , with a track record of successful planning and execution of Executive Business Reviews.

• Demonstrate how your customer engagement directly impacts their growth and adoption of Cloudflare Solutions and Services.

Commercial & Renewals

• Act as the commercial owner and driver of renewal including maintaining and reporting an accurate weekly forecast.

• You are ultimately responsible for the retention and growth of your book of business , taking responsibility for owning and maximizing renewal value of a book of business of existing customers.

• Negotiate and execute renewal contracts in accordance with customer objectives.

• Analyze data and leverage tools to identify selling opportunities and business value.

• Drive strong alignment with the Sales team, contributing to team forecasting, planning, and targets.

Cross-Functional & Operational Management

• Develop and maintain long-term relationships with stakeholders in your account portfolio.

• Work cross-functionally with Product, Engineering, Systems Reliability Engineering, Marketing and other teams to resolve customer business issues and work towards their stated goals.

• Manage customer feedback and product needs by providing feature requests to internal partner teams.

• Able to prioritize effectively to handle multiple deals at the same time.

• Expected up to 50% travel for customer visits.

AI Competencies

• Generative AI: Mastery of LLMs to rapidly draft renewal communications, synthesize quarterly review data, and prepare executive summaries.

• Data Analysis: Proficiency in leveraging AI analytics tools to parse customer usage metrics and instantly highlight up-sell or cross-sell opportunities.

• Workflow Automation: Ability to build automations to synchronize CRM data, update weekly forecasts, and trigger lifecycle alerts.

• AI Problem Solving: The instinct to view AI as a partner in solving tough problems to keep the Internet moving forward.

Qualifications

• Minimum of 3 years of experience in a Customer Success/Account Management role or Inside or Field sales.

• 2+ years relative industry experience , with experience in cloud security and/or performance industries preferred.

• Bachelor’s degree and / or other professional qualification.

• Strong understanding of or willing to learn about computer networking and “how the internet works” with network security a plus.

• Experience with project management, account portfolio planning, Cloud implementation and prioritization.

• Expertise in SaaS retention and sales process and excellent knowledge of value driven sales.

• Excellent problem solving skills with the ability to creatively achieve resolutions.

• French or German language skills are highly preferred.

Compensation & Benefits

• Compensation: Compensation may be adjusted depending on work location. The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan.

• Equity: This role is eligible to participate in Cloudflare’s equity plan.

• Benefits: Cloudflare offers a complete package of benefits and programs to support you and your family , including flexible paid time off covering vacation and sick leave. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!

Equal Opportunity Employer

Cloudflare is proud to be an equal opportunity employer. All qualified applicants will be considered for employment without regard to their, or any other person’s, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we’ve equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers–at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we’ve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process.

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person’s, perceived or actualrace, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

About Us

At Soracom, our mission is Making Things Happen, For a World That Works Together. We believe connectivity has the power to transform industries, enable innovation, and help businesses solve real-world challenges. From startups launching their first connected product to global enterprises managing millions of devices, we empower our customers to bring their ideas to life.

With remote teams across Japan, the US, and Europe, Soracom continues to expand its global team to keep pace with the company’s rapid growth. We are an Equal Opportunity Employer and take pride in the diversity of our employees, valuing the unique experiences, perspectives, and expertise that people from different backgrounds bring to our business. We believe in Developing a Dream Team by hiring exceptional people, investing in their growth, and creating an environment where individuals and teams can do their best work.

The ability to develop groundbreaking technologies is one of our key assets, and our people make it happen. Come join Soracom and help create the transformative technology that enables our customers to engineer a better world.

About the Role

Soracom is seeking a Customer Success Engineer / Architect to serve as the technical counterpart to our Customer Success Managers (CSMs) for strategic and high-growth accounts. This role is focused on post-sales technical engagement, with the primary objective of diving deep into existing customer deployments, understanding technical architectures and market environments, and driving retention and net revenue expansion.

In this role, you will partner closely with customers to optimize their use of Soracom services, identify new opportunities for value creation, and expand overall share of wallet. You will act as a trusted technical advisor, solution architect, and strategic partner to customers operating in complex IoT environments across industries such as healthcare, energy, logistics, and industrial sectors.

This position requires strong technical fluency combined with business awareness. You should be comfortable translating architectural recommendations into measurable business outcomes, helping customers achieve both technical success and commercial value.

Success in this role will be measured by customer satisfaction, retention, and growth, including up-selling and cross-selling opportunities, as well as your contribution to broader sales and business objectives.

Key Responsibilities

• Partner with Customer Success Managers (CSMs) to support and grow assigned strategic accounts

• Own the technical success and ongoing optimization of customer deployments

• Develop a deep understanding of customer architectures, device deployments, and connectivity models

• Serve as a trusted technical advisor to customer engineering and product teams

• Lead technical discovery, demos, and presentations, adapting in real time to customer requirements

• Support solution-focused discussions for both existing account expansion

• Identify and drive expansion opportunities and support renewals through strong technical guidance

• Help customers adopt additional Soracom capabilities to increase long-term value and platform usage

• Proactively identify optimization opportunities and architectural improvements

• Troubleshoot complex connectivity and system issues in collaboration with internal teams

• Translate customer pain points into clear technical and business-aligned solutions

• Communicate customer feedback and requirements to product and engineering teams

• Collaborate cross-functionally to align customer needs with product direction and delivery

• Contribute to internal best practices and reusable assets to scale customer success efforts

• Collect and share competitive insights to inform product strategy

• 7+ years of experience in IoT, networking, cloud architecture, or cellular connectivity in customer-facing roles

• Strong ability to explain complex technical concepts clearly to both technical and non-technical audiences

• Solid technical foundation in networking, cloud, and/or software development

• Demonstrated problem-solving and troubleshooting skills in complex systems and environments

• Ability to manage multiple priorities and work effectively across parallel customer engagements

• Strong interpersonal and communication skills, with experience collaborating across diverse and global teams

• Curiosity and a continuous learning mindset, with a willingness to explore new technologies and approaches

• Experience using AI tools to improve personal productivity and enhance customer engagement

• Excellent written, verbal, and presentation skills

• Willingness to travel as needed

• Bachelor’s degree in Computer Science or equivalent practical experience

Desirable Experience and Skills

• Experience working within IoT ecosystems, including device, connectivity, and cloud integration
• Experience developing or integrating both hardware and software solutions
• Familiarity with public cloud platforms and services such as AWS, Azure, or GCP
• Experience configuring and working with cellular hardware, including modules and gateways
• Strong understanding of network infrastructure concepts, including routing, switching, and firewalls
• Experience with APIs, system integrations, and data flow between distributed systems
• Familiarity with cellular technologies such as LTE, 5G, and eSIM
• Experience in solution architecture, technical consulting, or similar customer-facing engineering roles

Location

Fully remote work, must reside in the USA.

• Remote-first work environment for employees based in the United States

• Flexible scheduling that supports productivity and work-life balance while accommodating customer needs and team collaboration

• Access to modern tools, a dedicated technology budget, and leading AI platforms to help you innovate, learn, and do your best work

• Opportunities for rapid learning, professional development, and career growth through exposure to complex, real-world customer challenges

• Skills-based career progression, with advancement based on impact, contribution, and performance rather than tenure

• Collaborative, globally distributed team environment with experienced and highly capable colleagues across the US, Europe, and Japan

• Comprehensive health benefits including medical, dental, and vision coverage

• Retirement benefits, including a 401(k) plan and company match

• Life insurance, including basic, voluntary, and AD&D coverage

• Paid time off, including vacation, sick leave, volunteer time and company-observed holidays

• Family-friendly benefits, including maternity, paternity, and parental leave

• Short-term and long-term disability benefits

• Employee stock option program

Skydance offers a dynamic, inclusive, and ever-evolving culture where innovative ideas are welcomed, and growth fostered. The partnership between unique creativity and technological advancements are demonstrated within each pillar of the company. At the heart of it all is a commitment to boldly entertaining and relevant storytelling.

While all Animation studios look to hire people who are creative and hard-working, Skydance Animation is specifically looking for pioneers who seek to push the limits of what the world’s most collaborative art form can achieve, and to give those pioneers the space and the resources to build a new studio that’s doing something different.

For more information on how we process your personal information, please review the Privacy policy located at https://privacy.paramount.com/recruitment-privacy-notice.

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As a Technical Artist Support, you will be responsible for helping assigned departments to solve basic technical issues.

Responsibilities

• Fixes the issues in the assigned scenes.
• Helps artists to solve simple bugs.
• Reviews pending tickets.
• Assists artists when issues arise in the day-to-day processes of the department – eg. Creating work scenes, publishing work, preparing renders for dailies, etc.
• Tests libraries such as Houdini’s HDAs and prototypes.
• Updates basic documentation. Reviews and updates the technical documentation related to the workflows and tools of the department that they support.
• Is responsible for asset assemblies and updates.
• Attends technical meetings to as requested, to keep trained and updated in the new studio/department tools, pipelines, workflows, etc.
• Keeps up on current artistic methodologies and on technology trends and tools that best suit the production and the company in the development of a stronger creative and technical environment.
• Is willing to learn new workflows and proactively contribute to making them more efficient.
• Assists other team members when necessary.
• Follows the department supervisor and leads’ instruction.
• Has the ability to multi-task, collaborate with TDs or TAs.

Requirements

• 5 years in VFX or animation industries.
• 1+ years in the animation industry is desirable.
• Strong artistic or/and technical aptitude related to 3D animation is a must.
• Knowledge of some 3D animation area (Modeling, Surfacing, Animation, Lighting).
• Experience in any 3D animation Software (Maya, Max, or Houdini).
• Ability to write simple scripts a big plus.
• Medium /high English level desirable.
• Spanish desirable.

#Animation #LI-Hybrid

Skydance is a diversified media company founded by David Ellison in 2010 to create high quality, event-level entertainment for global audiences. The Company brings to life stories of immersive worlds across its feature film, television, interactive, and animation divisions.

Recruitment Fraud Alert

It has come to our attention that there may be fraudulent activity by individuals impersonating our Talent Acquisition team. Skydance will only contact you from an official “@skydance.com” email address. If you suspect that you are being contacted by an unauthorized person or believe that the correspondence you have received is suspicious, please do not click on any links or attachments in such emails and submit any questions or concerns to our information security team at https://skydance.com/report-suspected-fraud/.

About Us

At Soracom, our mission is Making Things Happen, For a World That Works Together. We believe connectivity has the power to transform industries, enable innovation, and help businesses solve real-world challenges. From startups launching their first connected product to global enterprises managing millions of devices, we empower our customers to bring their ideas to life.

With remote teams across Japan, the US, and Europe, Soracom continues to expand its global team to keep pace with the company’s rapid growth. We are an Equal Opportunity Employer and take pride in the diversity of our employees, valuing the unique experiences, perspectives, and expertise that people from different backgrounds bring to our business. We believe in Developing a Dream Team by hiring exceptional people, investing in their growth, and creating an environment where individuals and teams can do their best work.

The ability to develop groundbreaking technologies is one of our key assets, and our people make it happen. Come join Soracom and help create the transformative technology that enables our customers to engineer a better world.

About the Role

Soracom is seeking a Customer Success Engineer / Architect to serve as the technical counterpart to our Customer Success Managers (CSMs) for strategic and high-growth accounts. This role is focused on post-sales technical engagement, with the primary objective of diving deep into existing customer deployments, understanding technical architectures and market environments, and driving retention and net revenue expansion.

In this role, you will partner closely with customers to optimize their use of Soracom services, identify new opportunities for value creation, and expand overall share of wallet. You will act as a trusted technical advisor, solution architect, and strategic partner to customers operating in complex IoT environments across industries such as healthcare, energy, logistics, and industrial sectors.

This position requires strong technical fluency combined with business awareness. You should be comfortable translating architectural recommendations into measurable business outcomes, helping customers achieve both technical success and commercial value.

Success in this role will be measured by customer satisfaction, retention, and growth, including up-selling and cross-selling opportunities, as well as your contribution to broader sales and business objectives.

Key Responsibilities

• Partner with Customer Success Managers (CSMs) to support and grow assigned strategic accounts

• Own the technical success and ongoing optimization of customer deployments

• Develop a deep understanding of customer architectures, device deployments, and connectivity models

• Serve as a trusted technical advisor to customer engineering and product teams

• Lead technical discovery, demos, and presentations, adapting in real time to customer requirements

• Support solution-focused discussions for both existing account expansion

• Identify and drive expansion opportunities and support renewals through strong technical guidance

• Help customers adopt additional Soracom capabilities to increase long-term value and platform usage

• Proactively identify optimization opportunities and architectural improvements

• Troubleshoot complex connectivity and system issues in collaboration with internal teams

• Translate customer pain points into clear technical and business-aligned solutions

• Communicate customer feedback and requirements to product and engineering teams

• Collaborate cross-functionally to align customer needs with product direction and delivery

• Contribute to internal best practices and reusable assets to scale customer success efforts

• Collect and share competitive insights to inform product strategy

• 7+ years of experience in IoT, networking, cloud architecture, or cellular connectivity in customer-facing roles

• Strong ability to explain complex technical concepts clearly to both technical and non-technical audiences

• Solid technical foundation in networking, cloud, and/or software development

• Demonstrated problem-solving and troubleshooting skills in complex systems and environments

• Ability to manage multiple priorities and work effectively across parallel customer engagements

• Strong interpersonal and communication skills, with experience collaborating across diverse and global teams

• Curiosity and a continuous learning mindset, with a willingness to explore new technologies and approaches

• Experience using AI tools to improve personal productivity and enhance customer engagement

• Excellent written, verbal, and presentation skills

• Willingness to travel as needed

• Bachelor’s degree in Computer Science or equivalent practical experience

Desirable Experience and Skills

• Experience working within IoT ecosystems, including device, connectivity, and cloud integration
• Experience developing or integrating both hardware and software solutions
• Familiarity with public cloud platforms and services such as AWS, Azure, or GCP
• Experience configuring and working with cellular hardware, including modules and gateways
• Strong understanding of network infrastructure concepts, including routing, switching, and firewalls
• Experience with APIs, system integrations, and data flow between distributed systems
• Familiarity with cellular technologies such as LTE, 5G, and eSIM
• Experience in solution architecture, technical consulting, or similar customer-facing engineering roles

Location

Fully remote work, must reside in the USA.

• Remote-first work environment for employees based in the United States

• Flexible scheduling that supports productivity and work-life balance while accommodating customer needs and team collaboration

• Access to modern tools, a dedicated technology budget, and leading AI platforms to help you innovate, learn, and do your best work

• Opportunities for rapid learning, professional development, and career growth through exposure to complex, real-world customer challenges

• Skills-based career progression, with advancement based on impact, contribution, and performance rather than tenure

• Collaborative, globally distributed team environment with experienced and highly capable colleagues across the US, Europe, and Japan

• Comprehensive health benefits including medical, dental, and vision coverage

• Retirement benefits, including a 401(k) plan and company match

• Life insurance, including basic, voluntary, and AD&D coverage

• Paid time off, including vacation, sick leave, volunteer time and company-observed holidays

• Family-friendly benefits, including maternity, paternity, and parental leave

• Short-term and long-term disability benefits

• Employee stock option program

Role OverviewJoin our team in Greece as a Portuguese-speaking Customer Service Expert and develop your career in customer service while enjoying the lifestyle benefits of living in Greece.

Category: IT Services Location: SUMMARYThis role is tailoredfor a High Tier 2 or Low Tier 3 engineer who thrives on a diverse workload.

About Us:

Endpoint is an interactive response technology (IRT®) systems and solutions provider that supports the life sciences industry. Since 2009, we have been working with a single vision in mind, to help sponsors and pharmaceutical companies achieve clinical trial success. Our solutions, realized through the proprietary PULSE® platform, have proven to maximize the supply chain, minimize operational costs, and ensure timely and accurate patient dosing. Endpoint is headquartered in Raleigh-Durham, North Carolina with offices across the United States, Europe, and Asia.

The Production Support Analyst (PSA) is the primary contact for end users of endpoint Interactive Response Technology (IRT) systems. In addition, the PSA will provide support to the Client Services and Data Management teams as needed.

Responsibilities:

• Provide excellent customer service to end users of endpoint IRT systems.
• Triage and respond to incoming queries (phone/email), ensuring that all requests are addressed in an appropriate timeframe.
• Troubleshoot technical and non-technical issues using documentation, system configuration, and other resources
• Document all incoming queries in endpoint’s ticketing system.
• Escalate to internal teams when issues cannot be resolved within the support team.
• Review data change requests for clarity, completeness and impact.
• Collaborate with Client Services and Customers as needed to ensure database updates are made in the spirit of the original request.
• Make minor modifications and execute existing SQL Data Scripts for viewing project data and system configuration
• Participates in conference calls and/or meetings with internal and external teams as needed.
• Organize own workspace and deadlines to ensure timely completion of tasks.
• Provide guidance and mentoring to associate PSAs.
• Create and submit training and knowledgebase for review by senior or lead PSA.
• Demonstrate appropriate decision-making and strong IRT trouble-shooting skills
• Verify data changes by using SQL scripts and ensure database updates are made in the spirit of the original request.
• This position requires weekend and holiday coverage.
• Perform other duties as required.

Experience:

• 2-4+ years’ experience in a user-facing role, with an emphasis on providing troubleshooting assistance and technical support via the phone & email.
• Ideal candidates should be adept communicators, able to provide guidance to non-technical users and ask questions that accurately and efficiently determine the customer’s need.
• A proven ability to understand technical concepts and learn very quickly, including experience with SQL databases.
• Some experience in the life science industry preferred.
• High-level of attention to detail with excellent organizational skills and ability to multi-task.
• Strong interpersonal skills with the ability to work effectively with a wide variety of professionals.
• Previous experience working in a fast-paced, support-oriented environment.
• Prior experience working with voice (IVR) web (IWR) and mobile (IMR) platforms is ideal.
• Ability to troubleshoot to determine the source of a customer issue using provided reference sources, data and other tools.

Skills:

• Strong attention to detail
• Excellent organizational and time management skills
• Excellent verbal and written communication skills
• Technical aptitude
• Adaptability/flexibility in a changeable, fast-paced environment
• Ability to learn and apply new skills quickly
• Critical thinking

Education:

• BA/BS Degree and/or appropriate experience

#LI-MT #LI-Remote

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

Our Technical Account Managers are seasoned account management and technical resolution professionals at the top of their field. They are unified in exceeding customer expectations, improving our processes and technology, and meeting company growth objectives. The Technical Account Manager is responsible for resolving complex problems and providing excellent technical and customer service to specific key accounts. Technical Account Manager will help customers overcome issues that arise, succeed in their business using our technology and services, expand their usage of our products, be a reference to prospective customers, and be a long-term and loyal customer.

How will you make an impact?

• Drive Client Success: Become a trusted advisor for key clients, resolving complex technical challenges and ensuring their success with NiCE products and services.
• Foster Strategic Relationships: Build strong, collaborative relationships with clients, fostering trust and long-term partnerships.
• Deliver Exceptional Service: Collaborate effectively across internal teams to provide clients with exceptional technical support and customer service.
• Technical Expertise: Leverage deep knowledge of NiCE products and technologies to troubleshoot client issues and optimize their solutions.
• Client-Centric Approach: Gain a comprehensive understanding of each client’s business needs and identify opportunities to enhance their success with NiCE solutions.
• Communication & Knowledge Sharing: Develop and deliver impactful presentations showcasing client achievements and best practices. Train clients to maximize their investment in NiCE products and services.
• Continuous Improvement: Contribute to the development and improvement of NiCE products and services by identifying and recommending enhancements based on client feedback.

As a Technical Account Manager, you will also be expected to:

• Have a proven background and understanding of modern cloud contact centers and their associated core applications.
• Support assigned customers in preparation for go-live and build confidence with them as they begin using NiCE products in their environment.
• Identify opportunities to improve or modify products and services to improve customer effectiveness and experience, and recommend those improvements through proper channels, driving product/services enhancements and development.
• Partner with other NiCE CX employees and teams (technical support, professional services, product management, engineering, etc.), ensure that all technical challenges and other issues/cases/requests are being handled properly, are within SLA targets, and are progressing toward resolution.
• Create, own, and develop a Customer Success Plan for each customer that is focused on ensuring key milestones and success criteria are delivered and value realisation is

assured.

• Work largely during the customers’ core business hours, with occasional extended hours as required to deliver planned activities.
• Plan and deliver all customer success / service delivery meetings with customers creating all content and providing in-depth analysis and management information and

reports.

• Deliver product overviews, demonstrate new features, and provide appropriate coaching as required.
• Responsible for customer satisfaction, retention and referencability for all assigned accounts.

Have you got what it takes?

• Bachelor’s degree in Computer Science, Business Information Systems, or a related field; or equivalent work experience.
• 5 years of experience in a technical or service role within software, telecommunications, customer service, call/contact centers, or service delivery.
• Demonstrated proficiency in technical problem-solving, including strong analytical and advanced troubleshooting skills.
• Excellent customer service and communication skills, with fluency in both written and verbal communication.
• Ability to multitask effectively and thrive in a fast-paced environment.
• Working knowledge of contact center software design and functionality, with a strong understanding of technical concepts.

You will have an advantage if you also have:

• Experience/knowledge in Telecom, Connectivity, Programming – Integrations, Software/Systems/Applications

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 11123 Reporting into: Manager, Customer Success

Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

Our Technical Account Managers are seasoned account management and technical resolution professionals at the top of their field. They are unified in exceeding customer expectations, improving our processes and technology, and meeting company growth objectives. The Technical Account Manager is responsible for resolving complex problems and providing excellent technical and customer service to specific key accounts. Technical Account Manager will help customers overcome issues that arise, succeed in their business using our technology and services, expand their usage of our products, be a reference to prospective customers, and be a long-term and loyal customer.

How will you make an impact?

• Drive Client Success: Become a trusted advisor for key clients, resolving complex technical challenges and ensuring their success with NiCE products and services.
• Foster Strategic Relationships: Build strong, collaborative relationships with clients, fostering trust and long-term partnerships.
• Deliver Exceptional Service: Collaborate effectively across internal teams to provide clients with exceptional technical support and customer service.
• Technical Expertise: Leverage deep knowledge of NiCE products and technologies to troubleshoot client issues and optimize their solutions.
• Client-Centric Approach: Gain a comprehensive understanding of each client’s business needs and identify opportunities to enhance their success with NiCE solutions.
• Communication & Knowledge Sharing: Develop and deliver impactful presentations showcasing client achievements and best practices. Train clients to maximize their investment in NiCE products and services.
• Continuous Improvement: Contribute to the development and improvement of NiCE products and services by identifying and recommending enhancements based on client feedback.

As a Technical Account Manager, you will also be expected to:

• Have a proven background and understanding of modern cloud contact centers and their associated core applications.
• Support assigned customers in preparation for go-live and build confidence with them as they begin using NiCE products in their environment.
• Identify opportunities to improve or modify products and services to improve customer effectiveness and experience, and recommend those improvements through proper channels, driving product/services enhancements and development.
• Partner with other NiCE CX employees and teams (technical support, professional services, product management, engineering, etc.), ensure that all technical challenges and other issues/cases/requests are being handled properly, are within SLA targets, and are progressing toward resolution.
• Create, own, and develop a Customer Success Plan for each customer that is focused on ensuring key milestones and success criteria are delivered and value realisation is

assured.

• Work largely during the customers’ core business hours, with occasional extended hours as required to deliver planned activities.
• Plan and deliver all customer success / service delivery meetings with customers creating all content and providing in-depth analysis and management information and

reports.

• Deliver product overviews, demonstrate new features, and provide appropriate coaching as required.
• Responsible for customer satisfaction, retention and referencability for all assigned accounts.

Have you got what it takes?

• Bachelor’s degree in Computer Science, Business Information Systems, or a related field; or equivalent work experience.
• 5 years of experience in a technical or service role within software, telecommunications, customer service, call/contact centers, or service delivery.
• Demonstrated proficiency in technical problem-solving, including strong analytical and advanced troubleshooting skills.
• Excellent customer service and communication skills, with fluency in both written and verbal communication.
• Ability to multitask effectively and thrive in a fast-paced environment.
• Working knowledge of contact center software design and functionality, with a strong understanding of technical concepts.

You will have an advantage if you also have:

• Experience/knowledge in Telecom, Connectivity, Programming – Integrations, Software/Systems/Applications

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 11123 Reporting into: Manager, Customer Success

Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

POSITION SUMMARY:

The Regional Customer Support Specialist, known internally as a Territory Manager, supports Natera’s division and provides world class service to customers consisting of medical professionals, patients and cross functional internal and external teams. This position primarily consists of working with customers and sales representatives to ensure a smooth ordering process and quick reporting of results. Requires ability to work independently, multi-task, and use critical thinking skills to resolve issues in a timely manner.

PRIMARY RESPONSIBILITIES

• Respond promptly to internal and external customer inquiries.

• Serve as the lead contact for accounts and Sales and document all interactions, communications, actions taken, and follow ups.

• Build rapport with accounts, patients and Sales to resolve missing information in a timely manner, ensuring TAT is met.

• Communicate delays and cancellations to customers and help facilitate redraw of samples as needed.

• Deals directly with internal and external customers via telephone and electronic channels to research and resolve escalated issues and communicate clearly and logically root cause of issue and resolution.

• Familiarity with all oncology tests performed by Natera, including samples needed, TAT to results, all required patient health information, proper completion of request forms, and required waivers.

• Special projects and other duties may be assigned to meet business needs.

• This role works with PHI on a regular basis both in paper and electronic form and have an access to various technologies to access PHI (paper and electronic) in order to perform the job.

• Must maintain a current status on Natera training requirements.

QUALIFICATIONS

• Two year degree and/or 2-5 years of related experience, undergraduate degree preferred.

• Skilled specialist, completes tasks in a resourceful and efficient manner.

• Advanced professional growth education.

• Must complete training relating to HIPAA/PHI privacy, general policies and procedure compliance training and security training as soon as possible but not later than the first 30 days of hire.

KNOWLEDGE, SKILLS, AND ABILITIES

• Excellence in de-escalating customer behavior.

• Excellent organizational skills and ability to balance multiple client needs and internal stakeholders.

• Problem analysis and problem solving skills.

• Adaptability to change and self-starter.

• Knowledge of customer service principles and practices.

• Experience in both phone and written customer support.

• Knowledge of administrative procedures and protocols.

• Knowledge of numeric, oral, and written language applications.

• Intermediate knowledge in GSuite applications and typing with excellence in spelling and grammar.

• Excellence in attention to detail and critical thinking.

• Adaptability to change and self-starter.

• Ability to maintain professionalism during highly escalated situations

Preferred Skills and Experience

• Experience with Salesforce ServiceCloud, laboratory information management systems, customer portals, efax, secure email, and cloud based call center functionalities.

• Problem analysis and problem solving.

• Data collection and maintenance.

• Bilingual is a plus.

The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Remote USA

$21—$23 USD

OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

For more information, visit www.natera.com.

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

If you are based in California, we encourage you to read this important information for California residents.

Link: https://www.natera.com/notice-of-data-collection-california-residents/

Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.

For more information:

- BBB announcement on job scams

- FBI Cyber Crime resource page

About the RoleWe’re hiring a Technical Customer Success Manager to own and grow some of our most strategic enterprise accounts. This is not a temporary or project-based role—you are the...

About the RoleWe’re hiring a Customer Success Engineer to support and expand some of our most strategic enterprise customers. This role is deeply technical and hands-on — you will serve...

Headquarters: Casper, WY
URL: https://selectsaunas.com

Fully Remote Customer Support, Order Management, and Social Media Manager for E-Commerce Brand

Company: Select Saunas (selectsaunas.com)
Location: Fully remote (must be based in the United States or Canada, )
Type: Full-time
Compensation: $40,000 + performance bonuses

About the role

Do you want to help people become the healthiest version of themselves?

Select Saunas is a high-ticket online-only retailer of premium saunas. Our customers make considered, high-value purchases, and the experience we give them before, during, and after the sale is what sets us apart.

We're looking for a Customer Support and Order Management Specialist to own the order journey end to end: placing orders with our suppliers, keeping customers informed proactively, and resolving issues with the kind of white-glove care a high-ticket purchase deserves. You'll be the voice of the brand on email and phone, and the person who makes sure every order is accurate, on track, and delivered without surprises.

This is an ideal role for someone who is organized, calm under pressure, and genuinely enjoys helping people, not just clearing a queue. A welcome bonus is a genuine interest in saunas and health and wellness!

• Join the early stages of a fast-growing company
• Be part of a small, fun, driven team
• This is a long-term position with the opportunity to move into a customer support team manager
• No limits on your advancement
• Act without being micromanaged
• Responsible Unlimited PTO (of course, and we won't disturb you)
• Work from home and be an entrepreneur inside the company (without the risk of going alone)

What you'll do

• Handle inbound contact. Respond to customer emails and phone calls promptly and professionally.
• Place and manage supplier orders. Submit orders accurately to our suppliers, confirm details, and follow them through to fulfillment.
• Assign and communicate tracking. Add tracking numbers to orders and keep customers updated on shipment status.
• Reach out proactively. Contact customers about their orders before they have to ask — confirmations, delays, delivery scheduling, and follow-ups.
• Resolve complaints and issues. Coordinate with customers, couriers, and suppliers to manage freight damage, delays, returns, and any problems with empathy and a focus on a fair, fast resolution.
• Keep records clean. Maintain accurate order, customer, and communication records.
• Manage social media accounts. Light social media work - create posts showcasing customer saunas, manage the odd comment and DM...

What we're looking for

• 1 to 3+ years in ecommerce customer support, order management, or a similar operations role
• Excellent written and verbal English communication
• Comfortable on the phone with customers, including pre-sale conversations
• Strong attention to detail (accuracy on high-value orders is critical)
• Self-directed and reliable in a fully remote environment
• Comfortable learning and working in our order/helpdesk tools including Shopify and Gorgias

Nice to have

• Experience with eCommerce
• Familiarity with Shopify and common helpdesk/order tools (e.g. Gorgias, Zendesk, Shopify)
• Experience coordinating with suppliers or freight/LTL carriers
• A genuine interest in saunas!

Compensation & structure

Base salary: $40,000/year.

Performance bonuses:

• Quality and accuracy bonus tied to customer satisfaction and response-time targets, and maintaining a low order-error rate. Compensation will naturally grow with increased experience and time.

Requirements

• Internet: Fast, stable connection.
• Work Environment: Be able to answer the phone quickly at any time during business hours. No loud background noise - no loud coffee shops, etc.

How to apply

Send an email with the subject "Your Name - CSR Application" to christoffer@selectsaunas.com. The email should include your resume, a Vocaroo voice note under two minutes introducing yourself, letting us know why you're a great fit for this role, and mentioning your previous relevant experience.

To apply: https://weworkremotely.com/remote-jobs/select-saunas-customer-support-specialist

About NurtureNurture, a Pushpay company, is a pastoral care platform helping churches shepherd their people through technology.

Who we are

Hi there 👋 We’re Ethena, compliance training that customizes itself to you. Ethena combines top-rated training content with intelligent AI that builds and adapts training to reflect your company’s unique brand, roles, policies, and risks, so it feels like your team, whether that’s hard hats or virtual meetings. From auto-assigning courses based on HRIS data to transforming your policies into interactive training in minutes, Ethena helps People, Legal, and Compliance teams launch in days (not months) and cut learner seat time by up to 60% with adaptive learning paths. Ethena supports 1M+ learners across 2,000+ organizations, with a 93% learner approval rating and 96% customer renewal rate. Over the past several years, we’ve delivered consistent, durable growth, including 120%+ net dollar retention, 95%+ gross dollar retention, and strong enterprise expansion across industries. Ethena has become a go-to compliance partner for modern, global organizations.

Beyond training, Ethena unifies core compliance tools, Hotline & Case Management, Policy Bot, and Phishing Simulator, into a single platform, with built-in audit trails and compliance controls teams can trust.

Trusted by teams at companies like Genesco, Asana, Pinterest, and Synaptics, it’s a great time to join us.

How we work

We’re a team that values diversity in all its forms and loves adding new perspectives. We ask thoughtful questions, challenge assumptions, and build with empathy, for customers and for each other. We care about craft, we love feedback, and we take ownership. We also embrace humor (yes, the puns are real), because doing serious work doesn’t have to feel so serious.

Our workforce is fully remote, and your personal working hours can be based on your own timezone. All team-wide meetings are scheduled to be inclusive of all North American time zones.

Who we’re looking for

Ethena is looking for a Customer Success Engineer who sits at the intersection of technical implementation, product expertise, and AI-powered workflows. This isn’t a traditional CSM role — you’ll be the operational backbone of new customer onboarding and ongoing configuration, using AI tools to move faster and build smarter than a traditional implementation function. You’ll work closely with our Account Management team to ensure customers go live quickly, integrate deeply, and expand confidently.

What You’ll Do

• Own end-to-end technical implementation for mid-market and enterprise customers — HRIS integrations, SSO setup, LMS connectors, API configurations, and assignment automation logic

• Build and maintain AI-powered workflows to automate repeatable implementation tasks (e.g., launch requirements, config QA, onboarding documentation generation)

• Partner with AMs to run discovery on technical requirements during the kick off and translate them into scoped implementation plans

• Serve as the primary technical point of contact during onboarding, reducing time-to-value for new customers

• Diagnose and resolve integration issues, working cross-functionally with Product and Engineering when needed

• Maintain implementation playbooks and documentation — and actively improve them using AI tooling (AI Training Builder, internal Compass workflows, vibe-coding your own apps)

• Contribute to the scaled enablement motion by building reusable templates, guides, and self-serve assets

What We’re Looking For

• 3–5 years in a CS Engineer, Solutions Engineer, Implementation Consultant, or Technical CSM role — ideally at a SaaS company

• Hands-on experience with HRIS systems (Workday, ADP, Hibob), SSO protocols (SAML 2.0), and API-based integrations

• Demonstrated use of AI tools to improve workflow efficiency and solve customer problems — not just “familiar with AI,” but actually building workflows that save time and reduce manual work

• Excitement to take troubleshooting work off an engineer’s plate and solve a problem yourself

• Comfort operating in ambiguous environments and building process where none exists

• Strong written communication skills; you can explain technical concepts to non-technical compliance buyers

• Bonus: experience in compliance, HR tech, or legal tech

$113,000 - $140,000 a year

The salary range for this role is $113,000 - $140,000 OTE, with a base salary of $85,000 - $105,000.

At Ethena, we’re committed to fair and equitable compensation. We carefully evaluate each candidate’s skills and qualifications to provide our best possible offer upfront. Our no-negotiation policy ensures that our first offer is always our best offer, promoting pay equity throughout our organization.

Physical Demands

This is sedentary work that primarily involves sitting/standing in a home office environment.

Location

Ethena is a remote-first organization and is currently hiring candidates based in the United States.

We are not currently offering employer visa sponsorship for this role.

AI Usage in Interviews:

We’re big fans of AI and use it heavily in our day-to-day work. That said, to ensure fairness and accurate skill assessment, we do not allow the use of AI tools (including note takers, transcription tools, or recordings) during interviews. If you have questions or need accommodations, we’re happy to chat — just let us know.

Benefits

The benefits offered for this position can be found here. We provide unlimited PTO.

How to Apply

Applications for this position will be accepted via our job board. Excited about the opportunity, but worried you don’t meet all the requirements? Apply anyway, and give us both the chance to find out. We welcome you to read more about our approach to job descriptions by our Chief People Officer, Melanie Naranjo. Curious to know what it’s like to interview with us? Read more here.

Ethena is proud to be an Equal Opportunity Employer and is committed to a diverse and inclusive workplace. We believe that a successful organization is one that celebrates its employees for who they are, who they love, and the unique lens through which they experience the world. Ethena does not discriminate based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or other legally protected status. We understand that our differences make us better. They empower us to learn from each other, lean on each other, and create a product and community that models the behavior we hope to see in others.

Disclaimer: The salary, other compensation, and benefits information are accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

We are seeking a detail-oriented and proactive Client Support Engineer to join our dynamic team. Reporting directly to our Senior Engineer, you will be instrumental in maintaining and enhancing the functionality of our software products. This role involves responding to customer requests and bug reports, modifying ETL pipelines and data processing scripts, adjusting configurations for client instances, fine-tuning customer integrations through an Integration Platform as a Service (iPaaS), and making REST API requests to address issues and implement solutions.

Key Responsibilities:

• Efficiently respond to and resolve support tickets related to application functionality and performance.
• Modify and maintain ETL pipelines and data processing scripts to ensure optimal operation.
• Adjust configurations within feature flag management software to tailor client experiences.
• Execute REST API requests to troubleshoot, resolve issues, and implement customer solutions.
• Collaborate closely with the Senior Engineer and cross-functional teams to deliver high-quality support and effective problem resolution.
• Document solutions, and best practices, and contribute to the enhancement of the knowledge base.

Qualifications:

• 4+ years of related experience
• Working knowledge and experience of data handling in Python (e.g., Pandas, PySpark, Polars).
• Familiarity with configuration formats such as JSON and YAML.
• Proven experience in troubleshooting and problem-solving within a software environment.
• Ability to modify, maintain, and optimize scripts.
• Proficiency in working with REST APIs.

Bonus Points:

• Experience with document databases (e.g., MongoDB, Elasticsearch, CouchDB).

• Basic knowledge of SQL and relational databases.

• Experience with feature flag management software.

• Familiarity with Integration Platform as a Service (iPaaS) tools (e.g., Workato, Zapier, MuleSoft).

• HMO with 1 free dependent upon hire

• Life Insurance

• 20 PTO credits annually

• VL and SL cash conversion

• Annual Performance-Based Merit Increases and Employee Recognition

• Great Company Culture

• Career Growth and Learning

• A laptop will be provided by the company

• Work from Home (with onsite training at Makati or SM Clark)

• Dayshift but can change depending on client’s needs

• Php 74,000 - 78,500 all in

Travel Operations SpecialistAbout the RoleHopper’s Travel Operations Specialists sit at the intersection of customer advocacy and operational expertise — the go-to resource for CS teams and travellers navigating complex, high-stakes...